Roto-Rooter Plumbing & Water Cleanup

The drain was cleared efficently 7 promptly.

Every thing appeared to be OK when the Technician left, but Within a month I had to call them back because the sprayer broke. The new technician said that it had not been installed properly and that is why broke.

I've used then several times now and have never been disappointed. They are always on time and do good work, for a decent price.

The service technician successfully unclogged the drain and was professional. I don't know if I got weekend rates, but it was very expensive.

Plumber quickly identified problem as outside clog and used a snake to dislodge it fixing the problem. Toilets, showers and bathtubs all draining normally.

Company replaced a part on our toilet for free! What a great service!

I feel Roto Rooter was there to rob and try to take advantage of a woman.

well, the job was done completely and correctly and the technician made sure things really were in good shape after the service was completed.

The plumbing work that was done was very good and the plumber was very professional. I have used Roto-Rooter in the past and have always been very happy with their work. However, I have a large complaint about the water restoration service, and will never use either division again due to it. 1. The plumber called a sales person from the Water Restoration division of Roto-Rooter when he saw that restoration services were needed due to the leak. The sales person strongly implied that I would not have to pay my $1,000 deductible when he got me to sign the water extraction agreement. This was after he had called my insurance company on his cell phone with me and they had informed me and him of the deductible. He said that as soon as you say "demo" (demolition?) that there wouldn't be any deductible. He said that he had done a lot of these claims and only one had been denied. I had originally wanted to call my insurance agent myself, but the sale person insisted that he make the call with me. 2. The ceramic light fixture in the crawl space was broken by the restoration workers. When I signed off on the work, I noticed the bulb lying on the ground, but did not notice that the part of the fixture that it is supposed to screw into was broken off and still attached to the bulb. I asked the workers why the bulb was out, and they said they didn't know anything about it. My husband distinctly recalls that the bulb had been in the fixture and working before the restoration workers started their work. When I paid the remainder of the bill after insurance (the $1,000 deductible) to Roto-Rooter, I told the person on the phone my complaint and was told to send an email describing the issue. Twelve days after sending the email, I had not heard back from Roto-Rooter, so emailed them again. At this point, the manager of the Water Restoration services called me and had me describe the incident over the phone with the salesperson listening in. The outcome of that conversation was that the manager got an electrician to fix the light fixture and said that the sales person would be dealt with internally, but because "he was not there when the incident happened", did not refund any of the $1,000 that I had paid. He said that what the salesperson meant was that the deductible portion would go to the replacement of the insulation in the crawlspace, which Roto-Rooter does not do. This was not at all what my husband and I heard the the salesman say. The manager also made it clear that he thought I should have known that the deductible would have to be paid by me, despite what the salesperson had repeatedly said to us at the time. I was glad when this issue happened that Roto-Rooter had added a restoration service to the company, but I don't think it's up to the high standards of quality and professionalism as the plumbing service. As both divisions reflect on the company as a whole, unfortunately, I cannot recommend the company anymore.

Wayne, Technician #3112, did an excellent job walking me through what needed to be done in order to retrieve rag washed down toilet. He not only did a professional job but made sure he cleaned up after work was completed.