ARS Rescue Rooter

A nice technician showed up on February 2nd and assessed the issue. I was told a part needed to be ordered and it might take about 3 weeks to arrive. I said that's OK please order we have a small child, I don't want to be without heat. After waiting over a month and not hearing anything from the company I followed up. Was placed on hold and left on hold, which was unprofessional and unacceptable. I waited a few days tried again no response so I left a poor review on Google... then I get a call saying sorry the part wasn't ordered, it's been ordered for rush delivery (why wasn't that done the first time?) and it will be here in a week, the lady that called said she would personally follow up. The GM also replied on Google but never called me or from the fact that the repair was never completed never actually followed up on my complaint other than to try to save a few points on Google. This company is unreliable and unprofessional. Look elsewhere.

We waited 4 days for the appointment (we were OK since the issue was not urgent and we got an offer from Angie's list). On day of appointment, a lady showed up but told us that they don't serve water heaters older than 8 years. She wanted to offer us pricing for new water heaters. We thought we provided the information that our water heater was 10 years old when we made the appointment. Even if we forgot to mention it, shouldn't that be mentioned to the customer before making the appointment if the company has such a strange policy? You shouldn't send someone out there trying to make a sell when the customer is just asking for a repair. We were so upset at the time and really didn't want to hear any information about their new water heater. It turns out the water heater only requires a simple fix (for now and may last for a while).

Excellent job, fast scheduling, would do again!

We had a lot of plumbing work that needed doing, including the installation of a new direct-vent gas hot water heater, pressure valve, expansion tank, the running of a gas line for gas fire logs, the installation of the logs, washer valve and hose replacements, overflow/drain replacement in a tub, new valve in a shower, etc. We took several quotes and, on balance, Rapid Repair's quotes were the most competitive. They were able to schedule the work quickly. Matthew, the technician, was very nice and professional. Communication was great - I always received accurate email and text notifications (with a picture of who would be coming) about when to expect him. The invoices were clear, and Chris, the manager, was very accommodating. I will certainly use Rapid Repair Experts again when I have plumbing needs!

I worked there for 4 years in the plumbing dept. In the 4 years I witnessed countless jobs were customers were charged for inspections/permits. Permits would not be pulled( ,go to sell your house, they have screwed you), unknowledgeable plumbers performing task way above there skill level. After I left, I applied for unemployment, ARS had the nerve to lie so I didn't receive my benefits. I would not let them work on my mother's house if they were the last company in Raleigh. Management only cares about there bonuses/salary. The customer is never right. I am gift disappointed in the management. Long story short, DO NOT HIRE ARS. I recommend a handy man before I recommend ARS. I really hope they see this!

The technician they sent out was incredibly knowledgable and took the time to answer numerous questions I had about several different systems as well as finance and warranty options. We ended up putting together a deal with financing I am happy with, a price that seemed very fair after receiving several quotes, and a 10 year parts and labor warranty. The technicians that came to install the system did a great job and were very professional. They also took the time to walk me through the various functions of the new thermostat and other questions I had about the system. They accidentally pushed against one of my older water pipes in the process of moving the very heavy unit around in my crawlspace and immediately notified us and called a plumber (also from rapid repair) to fix. The plumber showed up very quickly and resolved the situation and then answered several additional questions I had about the plumbing. I've been very pleased across the board with this company.

Fantastic. The installers were brilliant. Worked nonstop, friendly, and finished by the end of the day. The price beat everyone else's by a long shot.

They provided estimates on the spot and responded in a timely manner, very quickly.

They are good. I have not had any problems and I highly recommend them.

Excellent, from the estimate of individualized components we needed and selected, through the final installation. They were professional, knowledgeable, and reasonable. They paid special attention to what we needed and constructed a package of components specialized for us. They wore shoe covers and masks while inside for our safety. We highly recommend Rapid Repair.