Cape Fear Air Conditioning, Heating, & Electric Inc. is an air conditioning, heating, plumbing and electrical contractor with two locations to Serve You! Fayetteville, NC (910) 483-8790 and Raleigh, NC (919) 322-2000. We have been serving the Triangle and Fayetteville areas since 1973. Nobody knows Trane like we do...... We are the oldest Trane dealer in town! Our trained professionals sell, service and install all major brands as well. We repair and replace: Air conditioning systems • Heat pumps • Gas Package units • Heat Pump Package units• Duct systems • Gas furnaces • Air handlers • Mini Split Systems • Air cleaners • Ultra Violet Air Purification and Humidifiers We can provide our commercial and residential customers with affordable heating and cooling systems to fit their lifestyles and budgets. We offer water heater installation, plumbing repairs and service, and electrical as well. To better serve our customers, we offer 24-hour emergency service six days a week. We also provide same-day service and repairs. Financing is available and we offer extended warranties! Cape Fear Air Conditioning & Heating Co., Inc. values your business and will work hard to maintain your complete satisfaction. Call us today to schedule service or request an estimate.
Business highlights
51 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Services we offer
Serving Raleigh (919) 322-2000 and Fayetteville (910) 483-8790! Residential and commercial. Service, maintenance, system replacements, new construction, free estimates, and 24/7/365 emergency services.
Price was ridiculous for work that was actually done - I will take the heat on this one as we did not do the initial request correctly. We should have gotten a better quote but we did not really know what was actually needed
Description of Work: Move fan from former shower which was made into a closet to new walk-in shower. Move light from walkin shower to closet
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$1,800
Response from Cape Fear Air, Electric & Plumbing
We appreciate the opportunity and your trust in us. Our records show we provided electrical service on 4-6-22. Our goal is to provide excellent service with our team of certified technicians that go beyond what is expected. We keep our prices fair to the customer and very competitive with other contractors in the area. Thank you for your business and hope to hear from you in the future.
Quinell & Angela W.
07/2023
5.0
electrician
+ -1 more
They were quick to show up, after contacting them. Very knowledgeable, friendly, and on time.
Description of Work: Wiring Inspection was performed for insurance purposes.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Carl P.
05/2023
5.0
water heater repair
+ -1 more
Proficient job, courteous service. A bit pricey.
Description of Work: Replaced thermostats and heating elements.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$475
Paula S.
11/2022
5.0
plumbing
+ -1 more
Great service. Arrived on time, was friendly and professional and very honest. They will be our go-to plumber!
Description of Work: Plumbing Service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Gerard S.
11/2020
5.0
electrician
+ -1 more
Good.. Repaired within one hour..great job ..
Description of Work: Electric short...in attic
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Cape Fear Air, Electric & Plumbing
Thank you for sharing your experience with us. We appreciate your business!
Michael P.
10/2020
5.0
heating & air conditioning/hvac, air duct cleaning
+ 0 more
Cape Fear did a great job on my Heat Pump Tune Up , they went above and beyond
Description of Work: Heat Pump Tune up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Ray D.
08/2020
5.0
electrician
+ -1 more
Excellent job. Lighting and indoor service much more efficient and reliable.
Description of Work: New fuse panel
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Gregory B.
06/2020
5.0
electrician, air duct cleaning
+ 0 more
Came did what the job required in a timely fashion and was professional, so all in all the job went well
Description of Work: Install wiring for ceiling fan on patio
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Wilbert S.
06/2020
5.0
electrician
+ -1 more
I was very pleased with this company and they will handle all of my electrical projects from this day forward. I received a call from them within a half-hour of sending them a message requesting a quote. The electricians Tony and Justin explained everything they did. I recommend this company without reservations, if you are in need of someone to do an electrical project give them a call, you will be glad you did. Wilbert Stokes.
Description of Work: One wall socket totally replaced and one wall socket repaired. Also, checked current output in four other wall sockets to see if they were working at the proper capacity.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Selena M.
06/2020
5.0
electrician
+ -1 more
Wonderful,feast,efficient,friendly,and knew their stuff.Answered all my questions.
Description of Work: outlet and cord replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Balvinder S.
05/2020
5.0
heating & air conditioning/hvac
+ -1 more
Was very impressed with A.J. He was quick to check and diagnose short circuit issue and repaired it immediately.
Description of Work: Diagnostic
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10
Response from Cape Fear Air, Electric & Plumbing
Thank you for providing feedback. We appreciate your business and look forward to speaking with you in the future.
Stephen K.
02/2020
5.0
heating & air conditioning/hvac
+ -1 more
Technician was on time and very knowledgeable. He walked me through the process and quoted me exactly what we discussed. Cape Fear Heating and Air is now my first call whenever I need help.
Description of Work: Diagnostic
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10
Barbara S.
01/2020
4.0
electrician
+ -1 more
Fine. The two-man crew worked quickly. I like that. But it would have been better had they smiled.
Description of Work: Electrical Labor
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Response from Cape Fear Air, Electric & Plumbing
Thank you for sharing your experience with us. We look forward to hearing from you in the future.
Timothy P.
10/2019
5.0
electrician
+ -1 more
Couldn't have asked for better service. Issue ID'd and fixed in about 45 seconds flat. Load/line wired wrong. After fixing, secured GFCI and two affected outlets, and then gave a quick block of instruction on the issue. OUTSTANDING! Then, on top of that, I had used a coupon for 2 hours labor for $149.00 so they called the office and got that cut just about in half to what I figure was simply a service call fee. Advised on a washing machine wiring hookup as well which I was able to do myself cuz it was pretty cut and dry. Their knowledge of residential electric and residential CODE was just what we needed. HIGHLY recommend.
Description of Work: Had a GFCI reset issue I wasn't comfortable working
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Monica R.
10/2019
5.0
heating & air conditioning/hvac
+ -1 more
The people were great. they know what they were doing, very thorough, cleaned up and did a great job.
Description of Work: My coil needs to be replaced.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Doug J.
10/2019
1.0
heating & air conditioning/hvac
+ -1 more
Been trying for 3 days to set an appointment up. Completely unresponsive.
Description of Work: Electrical Switch / Outlet Replacements
Rating Category
Rating out of 5
Response from Cape Fear Air, Electric & Plumbing
Thank you for taking the time to share your experience with us. Unfortunately we did not have availability on the specific date you requested and you were not available this week for us to come out. Our apologies if you feel we could not meet your schedule as requested. Our team member reached out as soon as a cancellation came over to let you know we had availability on date requested., at this time we were informed our services were not needed. If you would like to speak with our management team please call our office 919-322-2000.
Brian K.
09/2019
5.0
heating & air conditioning/hvac
+ -1 more
Originally I had them come out to look because my downstairs A/C system was cooling sporadically. The technician was really friendly, polite and informed me that it would be $1500 to replace the variable motor b/c it was completely done. My system is just now at 10 years old. I decided to compare the cost of getting a new unit which I ended up doing. I got different estimates but Andy gave me the best deal for the best unit out of all the estimates. Install went great, the technicians were very polite, professional and my house is cooling again.
Description of Work: A/C system diagnosed and then replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,800
Response from Cape Fear Air, Electric & Plumbing
Thank you for taking the time to share your experience. We are happy that you were pleased with our services. We look forward to hearing from you in the future!
Peter F.
08/2019
5.0
heating & air conditioning/hvac
+ -1 more
The service tech identified the issue and was able to find a part and have it installed the same day.
Description of Work: Zone control damper was not functioning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$325
Vie R.
08/2019
5.0
electrician, heating & air conditioning/hvac
+ 0 more
they did very well.They were very helpful,friendly and prolite.
Description of Work: electrical work
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Linda H.
07/2019
5.0
heating & air conditioning/hvac
+ -1 more
Excellent. He made a 1 hour and 45 minute drive to fix our blown capacitor. He was professional, prompt and courteous. Thank you.
Description of Work: Summer Emergency... NO AC!!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Cape Fear Air, Electric & Plumbing
Thank you for taking the time to submit your review. We are happy that you were pleased with our services. We look forward to hearing from you in the future!
Linda H.
07/2019
5.0
heating & air conditioning/hvac
+ -1 more
Excellent. Thanks for coming out Mark.
Description of Work: Summer Maintenance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Eunice T.
06/2019
5.0
heating & air conditioning/hvac
+ -1 more
Very well! He was on time, professional and explained what he did and made recommendations for another unit. I thought he might not do a thorough job because it was only $10, but, he preformed like it a a $80 job. Thank you! Would definitely use them again and recommend them.
Description of Work: Diagnostic test
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10
Ilona R.
03/2019
1.0
electrician
+ -1 more
When they called me, two days later, they told me they couldn't get to my problem until the following week. I finally had to find someone on my own. All of the pros I called, either said it would be the following week they could help me or never returned my call.
Description of Work: Electrical
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Cape Fear Air, Electric & Plumbing
Good morning! We apologize if there was a scheduling problem. We have verified that a called was placed and an attempt was made to schedule. We apologize if we could not accommodate your schedule.
Sandy W.
02/2019
1.0
heating & air conditioning/hvac
+ -1 more
terrible, they lied about the price, financing, everything. i was told it would be a 3-4 hr job, when the techs got there they were mad because they said it would be an all day job. they failed to put down protectors on my floors, ruined the floors in the laundry room and my 100 yr old wood. put holes and scratches in the floors, door, walls. outside put in the wrong pipes to the outside, my heat froze up, no heat for several days, tech was supposed to come back and replace pipes but never showed up, refused to return phone calls. under the house, cut out the entire entire vent, that goes from the dryer to the outside of my house, left trash under the house, ripped out the insulation under the house. i had a mouse that got in for the holes left under the house in the dryer vent, chewed through the dryer vent inside my house, my dryer does not work. when they removed the heating unit from the wall, they either dropped it or did not wire it correctly, have had problems with that, no heat most of the winter, was told it was cracked, would cost over 3500 to replace. i never had problems with my heating unit for over 17 yrs til they did their work. i called them over 30 times, never returned phone calls. was told at the beginning they would fix everything, never did, sent over 5 people out to give estimates, the company still refused to get the work done, the work was estimated at over 10k and that was before i found out about the heating unit and the dryer. so i estimate the damages now at close to 20k. i wrote 2 letters, Johnson finally showed up because he would never return phone calls. i was told at the beginning, they would fix everything, give me 3 free check ups, never did, extend the warranty 4 yrs, not done. when johnson and ral mgr came out, said would only repair floor in laundry room and paint, nothing else. i have reported them to other agencies, i want their license revoked. they are the worst company. in addition, the unit they put on the outside of my house is damaged. i have over 10 pictures of the damages.
Description of Work: needed a new ac unit
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Cape Fear Air, Electric & Plumbing
[Member Name Removed], We have sent 2 repairmen out to look over the potential problems. Both repairmen's descriptions are significantly different from yours. Both requested that we hire someone else to handle this situation. We are more than willing to send a third repairman if you are willing to work with them. The job has passed inspection and was functioning properly as of our last visit. If you would like to schedule an additional visit, feel free to call us (919) 322-2000 and ask for Kevin. We hope to resolve this for you, as we strive for 100% customer satisfaction.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Electrical,
Water Heaters,
Plumbing,
Generator,
Drain Cleaning
FAQ
Cape Fear Air, Electric & Plumbing is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
Cape Fear Air, Electric & Plumbing accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Cape Fear Air, Electric & Plumbing offers free project estimates.
Yes, Cape Fear Air, Electric & Plumbing offers eco-friendly accreditations.
Yes, Cape Fear Air, Electric & Plumbing offers a 10% senior discount.
Yes, Cape Fear Air, Electric & Plumbing offers emergency services.
Yes, Cape Fear Air, Electric & Plumbing offers warranties.
Cape Fear Air, Electric & Plumbing offers the following services: Serving Raleigh (919) 322-2000 and Fayetteville (910) 483-8790! Residential and commercial. Service, maintenance, system replacements, new construction, free estimates, and 24/7/365 emergency services.