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"Jay did a great job installing our furnace, did just what we asked. In fact Jay will be installing the air conditioioner in the spring but the furnace is all prepared and ready for the installation."

"I felt that the extra fee was excessive. Other Carrier installers contacted me and agreed to perform the repair for the amount Carrier reimbursed them, with no extra cost to me."

"I cancelled my order and he graciously provided a refund.  It was not our drain that was the problem; it was our septic tank.  He had sympathy and returned our payment.
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"New special order unit came in very quickly, and installation was scheduled for the next day. Old unit was removed and hauled away. New unit was professionally installed with attention to detail not present on the old unit. No damage to walls or floors, and installers used extra measures to prevent outside dirt, snow, and water from being tracked into the house. Very happy with the entire purchase/installation experience."

"Started with brand of furnace, asked what I had done to attempt to fix the problem.  (It was then that I realized how 'ignorant' I really am.)  She recommended I check the circuit breaker.  Never occurred to me to check since I had electricity on the first and second floors.  Got a bit suspicious when the stairwell light to the basement didn't come on.  So, I got a flashlight and checked the breaker.  Turned it off and then on again.  And ... low and behold, the furnace came on.  (guess who was Very Embarrassed)   We went on to chat a bit to make sure it was going to stay on.  She was very pleasant and understanding.  I inquired about replacing my furnace humidifier and she gave me information as well as cost.  A bit pricey, but I'm fairly confident I will call back and schedule to have them install one.
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"When he returned to install parts, he realized that the fix would not last since the transmission was bad. He refunded the parts money and suggested replacements.
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"I was really surprised how smoothly the whole process was. Workers were very professional. On time everyday and cleaned up at the end of each day. Now, I just sit back and enjoy the kitchen I've always dreamed of."

"Went very well. Installers knew exactly what job quote included."

"They were very knowledgeable and thorough. Did a great job, so we asked them to come back to do some recommended work (replacing corroded valves, etc.). May need to replace our boiler in the future, but they added what I think will be years of life to our current boiler. If we ever replace our boiler, we will have them do the work.
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"Excellent! Zach Hill and his assistant completed the installation of my new furnace and central air conditioner system quickly, cleanly and efficiently. They hauled away the old equipment. The system works great, no surprises or problems! I highly recommend Hill Mechanical for your HVAC needs."