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"Krane provides the type of service that we all wish every contractor would provide. I selected them on Angie's List because they were one of the top ranked providers. I soon learned why. It started with something that didn't start... namely, our furnace, which I was preparing for the winter heating season. Uh oh. But maybe (I hoped) it would be some small part that's easily fixed. I called Krane on a Tuesday morning and was told their head technician was in the area and they could take a look at it that afternoon. I pushed down my instinct to keep futzing with it (good thing, as you'll soon understand) and the tech showed up right on time. It took him less than 5 minutes to discover that the flames were doing something called blowback, which could jet flames and carbon monoxide back into our house. (Glad I didn't futz with it!) He explained this was caused by a hole in the heat exchanger. He didn't take it personally when I disappeared for a minute to Google that. He also informed us that our furnace was incorrectly installed, had too many BTU's for the house, as well as being incredibly inefficient (I definitely suspected that.) It was installed in 1999 and rated at 70% efficiency. Sitting down with my wife and I, he recommended a high-efficiency Bryant furnace. Normally, we're not people to make large purchases without a 3-bid. But, we made the purchase based on three things: He didn't try and sell us more than we needed - he told us our air conditioning didn't need to be replaced and we should run it until it died. He acknowledged that there might be a problem with running the exhaust lines, which even we could see. And his price was in line with what we'd found on Angie's List. Krane sent out a guy to measure for the piping the next day. He arrived on-time and left us with no worries. The installation took a whole day. It actually took place earlier than first scheduled due to a cancellation. The technicians were on-time and extremely cordial; despite us saying that they didn't need to put down drop cloths, they did anyway. Because the day was fairly cool, they closed the door behind them every time they went through the front door. They politely explained things when I couldn't resist going into the basement to "check on the progress." (Also known as: Seeing how a furnace goes together.) Three events from the day still stand out as demonstrating their great service. In the first, they were able to show me, without any grumbling, the rusted holes in the heat exchanger that had caused the furnace to fail. The second was when they informed me that our new hot water heater hadn't been installed with the proper chimney liner. I braced for an expensive extra cost, but it never appeared. They didn't change my price at all. Finally, one of the technicians found a problem with the air conditioning that was making it run inefficiently. He fixed it without any extra charge. At the end of the project, you couldn't even tell they'd been here. They took all the old furnace parts with them and swept the basement floor clean. And though they were clearly tired from the work, they patiently explained all the functions of the new thermostat to me. Overall, the entire experience was exceptional. They even brought the forms necessary to collect high-efficiency heating rebates from our local gas and electric companies. And Krane filed them on our behalf! The rebates will allow us to recover $450 off the final invoice price. We also used their Angie's List coupon to save $200 off the invoice. And they waived the cost of the initial inspection visit because we purchased a furnace. All those savings made it a little less painful. We would highly recommend Krane for their honesty, integrity and professionalism."

"Jay did a great job installing our furnace, did just what we asked. In fact Jay will be installing the air conditioioner in the spring but the furnace is all prepared and ready for the installation."

"Zach is great, we have been using him for years. Service is top notch, he is an expert in the industry and does not try and sell you unneeded service parts as many others in the industry do. You will not be disappointed using Edwards Mechanical for your heating and cooling needs. Whether it’s a full new install, broken unit, or just need some seasonal maintenance this is a company you can truly trust."

"I felt that the extra fee was excessive. Other Carrier installers contacted me and agreed to perform the repair for the amount Carrier reimbursed them, with no extra cost to me."

"Because we had to coordinate the service call with a temporary shut-off, of the water, by the city timing was important. Mr. Hairston and his apprentice Gary arrived within approximately 15 minutes of our calling them, once the shut-off had occurred. They explained to us what work would be done and took approximately 35 minutes to complete the job. Before completing the work we were told that it was 'ok' to call to have the water restored. That meant that we were able to spend less time waiting for the city to come back out. As we had read in other reviews before, the area worked in was cleaned at the completion of the job. Mr. Hairston offered to send our receipt via email and was willing to accept whatever form of payment we wanted ( cash, check or charge). He invited us to contact him if anything else needed addressing. He was pleasant and polite as was Gary his apprentice.
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"New special order unit came in very quickly, and installation was scheduled for the next day. Old unit was removed and hauled away. New unit was professionally installed with attention to detail not present on the old unit. No damage to walls or floors, and installers used extra measures to prevent outside dirt, snow, and water from being tracked into the house. Very happy with the entire purchase/installation experience."

"Started with brand of furnace, asked what I had done to attempt to fix the problem.  (It was then that I realized how 'ignorant' I really am.)  She recommended I check the circuit breaker.  Never occurred to me to check since I had electricity on the first and second floors.  Got a bit suspicious when the stairwell light to the basement didn't come on.  So, I got a flashlight and checked the breaker.  Turned it off and then on again.  And ... low and behold, the furnace came on.  (guess who was Very Embarrassed)   We went on to chat a bit to make sure it was going to stay on.  She was very pleasant and understanding.  I inquired about replacing my furnace humidifier and she gave me information as well as cost.  A bit pricey, but I'm fairly confident I will call back and schedule to have them install one.
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"Extremely well. CSR was very responsive to my initial request, moved ahead quickly to attack the problem, communicated clearly along the way, worked diligently and cleaned everything up following completion of the work. The "finished" product was lovely."

"Went very well. In spite of my forgetting our qppointment rirst made, Kevin returned a couple of weeks later and impressed me by the care he took to check out our system, which had seemed to be taking too long to cool our house. Unfortunatel, he discovered that the compressor was not even working, and we would need either a new compressor or a completely new system. We chose the latter, and they have promised to be back here tomorrow to install a new Ingersoll=Rand replacement for our 31 yeqr-old Lenox system at a pioce I saw as quite resonable compared to the cost of just replacing the old compressor. I'll review the installation later, but I expect good things from Kevin, who impressed me so faorably today."

"Excellent! Zach Hill and his assistant completed the installation of my new furnace and central air conditioner system quickly, cleanly and efficiently. They hauled away the old equipment. The system works great, no surprises or problems! I highly recommend Hill Mechanical for your HVAC needs."