Best water heater pros near Lansing, MI

"Appointment scheduling is less convenient because they only give you an appointment window of "morning" or "afternoon" unless you can book far enough out to be first job, which is why I rate lower for responsiveness, but the office staff are very polite and the service technician was professional. 
However, I cannot recommend this company. At best, the technician was unable to answer some of our basic questions about his work, and at worst, he was attempting to use scare tactics to pressure us into buying a new furnace. As an example, his first CO reading came back 4-5 ppm,  after which he warned that any reading above 9 ppm would force him to "shut it down." When we pressed him on the reasoning for this, he could not explain the supposed policy other than pulling out a chart that said as such. As far as I can tell, there doesn't appear to be any government ordinance that would require him to do so. Moreover, the 9 ppm limit is a bit odd because the United States Consumer Protection Bureau's guidelines state that "Most people will not experience any symptoms from prolonged exposure to CO levels of approximately 1 to 70 ppm..." I suppose that a reading of 9 ppm might just be indicative of problems like a cracked heat exchanger that might have the potential go get worse in the future, but our technician did not offer this explanation. In fact, when we asked him to take another reading, it came back 0-1 ppm. He could not offer any explanation for why the reading came back different. If the CO reader is subject to that much random error, the company should not claim to have a policy that forces technicians to "shut it down" at 9 ppm, unless it is designed to drive sales. Bottom line: it's a trust issue.
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"Bryan did a great job. In and out in less than two hours. Both sump pump and water heater working great!"

"We had a pipe spring a leak in our crawlspace, and they were able to squeeze us in first thing the next morning. They got everything fixed quickly, and we really appreciated them making time for us on such short notice. So thankful for their help! We would absolutely recommend them to anyone needing a reliable plumber!"

"Fixed our water heater within 24 hrs. Already had part ready from my description. Very friendly. Price was good."

"They've maintenanced my furnace before I required a new one and they've always maintenanced the new one since I got it replaced about 3 years ago. Very easy to work with. I think I've been using them since 2008."

"Everything went well. Not ready to do water heater, yet. Estimate seemed high, but only marginally."

"On Friday october 11 Aspen came out to perform a check up and tune up on my furnace. I bought the 69 coupon through Angies list. it was during this check up that I found out I had a crack in my heating element and my furnace had to be shut off. A representative came out that same day and went over the options for replacements. It turns out they had a special going on and I was able to get an extremely top of the line system I which included an Amanda system with a hepa filter, humidifier, uv light and a heat pump. So both my furnace and ac unit got replaced. They came out on Tuesday while I was at work and when I got home that evening they were finishing up.they were very professional, polite and cleaned up before they left. The unit works great and I no longer have hot or cold spots, the house is now an even temperature. They also included a comfort care plan where they come out twice a year and get your furnace ready for winter and your ac ready for summer. I definitely got my money's worth
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"The electrical quote was a joke. To get the box up to code they wanted $750...including $300 for a permit. A second opinion was not only cheaper, but the permit cost was $150.
The water heater permit was more reasonable but the technician replaces a copper pipe with pvc pipe that I later needed to anchor per the city inspector. Would not recommend.
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"I hired Simmons Plumbing to change my home over to a tankless water heater system. I was new to the concept and a little unsure but Paul went the extra mile and took his time to walk me through what he was going to do and how it would impact my home. He was a true professional and I will gladly hire the company for any future needs."

"Quick and professional removal and installation! Also replaced cold water galvanized pipe running from main to water heater with pex. Will consider using M&S in the future to replace remaining galvanized pipes in the future."