Aspen One Hour Heating & Air Conditioning

0 stars. Installed an ac unit and a new furnace around early 2022. All scratched up on both when the techs were done. I spoke with the owner and he didn’t want to make it right. Instead, he had somebody drop off 2 beat up nasty spray paint cans for us as a customer to fix ourselves.. Don’t think so after your company got paid to do a job and failed. DO NOT HIRE THIS COMPANY.

I knew I had more trouble than just a service. Very friendly and courteous. Would gladly hire again. They installed a/c & furnace for a very fair price and installed it that Monday. Cleaned up everything and left no mess.

Everything went great , they were very professional.

I was told that my furnace was most likely leaking carbon monoxide due to a cracked heat exchanger and it needed to be replaced immediately. I was given a quote of around $4500. I had another hearing and cooling company come out to check on it through the Consumer’s Energy Appliance Service Plan the next day. I was told that the heat exchanger in my furnace would take a hammer hitting it and probably still not crack. A CO test was done by them and there wasn’t a trace of CO in my home. Both Consumer’s Energy and the company that came out feel that I was being scammed into buying a new furnace. When I called the owner of Aspen, he was very rude from the minute I answered the phone. I will never do business with them his company again.

Very smooth, veryl professional service techs.

They came out almost immediately to assess the damage and temporarily put the old cap back on to protect the chimney, chimney liner and furnace. They had to order the part and customize part of it. They worked in the dead of winter with snow and up on the roof. Also, some work had to be done on the furnace heat ducts....new ones added. They were exceptional and very knowledgeable. The supervisor of the crew had a broken leg and was on crutches. He went up and down my basement stairs and never once was grouchy.....always pleasant with a smile. He explained everything that was being done and why pointing out everything. Would use them again in a heartbeat.

The appointment went okay. Checked option "no" for "Would you hire again?" only because the company is based in Jackson and in an emergency not the most practical choice and if it was not for the Angie's List promo we most likely would not have heard about this company.

They were good. They are more expensive than other people I contacted. They also had the brand I wanted, and the financing I needed at the time. I would recommend them.

I think there were two people that came to complete the service. It took a couple of hours. They found the problem, they went out to get some parts, so it took two hours.They cleaned the area a little bit.

I was contacted within 5 minutes after doing angieslist, and Brent came out the very next day. I had already had several quotes from other companies and knew what I needed and things that needed to be fixed due to terrible air returns and flow. Yes Aspen was far more expensive but they did everything I asked for and then some. They did not try to up sell me and told me what was needed verses what I had already been told by others, without Aspen knowing. They were $2000-$2500 more expensive than my other quotes but your buying an American Made product from AMANA. Sure I could have gone with Goodman the same company that makes Amana and I could have gone with trane, carrier etc, however since it has been a mild fall we took two weeks to research all the units quoted to us from everyone and liked the proposal from Aspen the best even though they were more we decided to go with them verses someone more local which I have dealt with in the past. They drove 50 miles to give a quote and 50 miles to install it today. They worked from 8am till 4pm and installed both units with only a 30 minute lunch. They did not take breaks and were very respectful using Sir in every sentence as we spoke. They installed extra return air lines to help make the equipment work more efficient. They did not try to talk me into extra accessories or thermostat seeing how I did not need a fancy programmable one, or and electric filter etc. Jason the installer along with his trainee did a great job. I read all the reviews before accepting the contract and did my research, those who have make negative reviews are the type who will complain if they get a new car for Christmas free because it isnt their color. I had a great experience, Paid more but very pleased with the service and quality of work. Like I said we had 7 other quotes all less but I liked what Brent had to say and what he was willing to do for us along with his honesty that they could not compete with the other quotes. All in all very pleased! Vincent Butts Adrian, MI

He arrived at agreed time. On arrival he surveyed the premesis and determined the sequence of steps to bring the a/con line and correct the deficiencies. After cleaning the a/c and replacing the filter he ran the system long enough to determine additional work will be required that I pospooned till fall due to financial circumstances.

I called on Wednesday afternoon before thanksgiving day. We scheduled an appoint for Friday morning. The technician arrived at about 10:00 am. The technician was very polite, professional and cleaned up after himself. He had the problem identified and fixed within about 1/2 hour. After the repair was complete he gave us a couple of options as far as paying for the repair for that day or choosing a annual plan which included an annual tuneup for the air-conditioner and furnace. He was not high pressure just laid out what the offer was. We choose the later since we needed to have that none anyway next year. Very pleased with the service.

After follow-up from the owner (3 months later) we are satisfied.

We sought a second opinion with Applegate in Jackson. Don came out and made two minor fixes for $117 that restored our air conditioning to normal working order. Very disappointed with Aspen's lack of knowledge and insistence on the highest priced repair.

Very clean, quick work, professional.

Bill arrived on time and was very courteous and professional. Did an excellent job of cleaning the coils on the outside compressor unit. Never thought they would be so dirty. Then he took the time to help me level the unit as it had settled over the years. This was above and beyond what this service called for. Over all, very happy with this service.

They were prompt, professional, and did a great job. Restored heat to the house in under 24 hours.

My furnace was not working. I have a service plan with them and there was no charge. They are excellent.

Great service, except they couldnt tell that I had already paid through Angles List and I had to pay a second time, then took three phone calls to get my money back.....

We called them on Monday morning and they worked us in to get it done the same day. They installed the hot water heater in a timely manner, and did a great job. Very professional and helpful! Would definitely use again.

It turned excellent and we had no problems with scheduling. The technician was professional, on-time and friendly.

On Friday october 11 Aspen came out to perform a check up and tune up on my furnace. I bought the 69 coupon through Angies list. it was during this check up that I found out I had a crack in my heating element and my furnace had to be shut off. A representative came out that same day and went over the options for replacements. It turns out they had a special going on and I was able to get an extremely top of the line system I which included an Amanda system with a hepa filter, humidifier, uv light and a heat pump. So both my furnace and ac unit got replaced. They came out on Tuesday while I was at work and when I got home that evening they were finishing up.they were very professional, polite and cleaned up before they left. The unit works great and I no longer have hot or cold spots, the house is now an even temperature. They also included a comfort care plan where they come out twice a year and get your furnace ready for winter and your ac ready for summer. I definitely got my money's worth

Secondly, I was seeking estimates to replace my aging Amana 90% natural gas furnace in my primary residence. It is located in a Michigan basement so it has numerous environmental factors that are corroding the unit. I fear it may not make it into the winter of 2013. He explained the models and the representative was thorough and told me about current Government-allowed-tax-deductions for installing newer and more energy efficient units.( I bought my original furnace from them in January of 1993.) He wrote me up a bid promptly. Unfortunately, the job would well-exceed my budget for the time-being. They were at my property before for the furnace and have ALWAYS a great job! I wish I could afford to have this new job done--they would certainly be in the running!

I had some communication problems with them. But, they came out promptly and gave me an estimate. I ended up spending a little bit extra and that was my problem. It wasn't their fault. My overall experience with them was excellent.

The install went very well. They showed up on time and kept us well informed as to what they were doing and how long it would take. The only real problem was a discrepancy in what was supposed to be on the quote and what was on the actual quote. This unfortunately resulted in a couple of things being left off the quote and subsequently were not done. Make sure you read your quote thoroughly! The other problem was the placement of the exhaust vent on the front of the house instead of through the roof. Not real happy with a big white cone sticking out of the front wall of my dark green house.