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"I have had a service contract with McCrea Heating and Cooling since I purchased my condo unit new 7 1/2 years ago which included 2 maintenance visits a year. My current contract expired yesterday so I called to renew my service contract and upgrade from "Bronze" to "Silver." The representative took my charge card information over the phone. I asked if the contract was in effect as of today. They said "yes." Then I tried to schedule a service call (my unit was serviced a little over a month ago and now the condo wasn't cooling.) I was told then that the Silver Contract would NOT be in effect after all. The difference in price between Bronze and Silver is the cost of a diagnostic visit so they were getting the money one way or another. My long time history with the company did not persuade them to honor the contract I had just paid for. They wanted to charge me $98 to have my problem diagnosed under the Bronze contract that I pointed out was already expired. I was told the representative "misspoke" and should have told me they would have to send out someone to determine whether the furnace they have been maintaining for the past 7 years (with the most recent service call just a month ago) would "qualify" for the Silver plan. So, I cancelled the order for the Silver Plan. I called another company who came out for $30 and determined the problem was a clogged condensation drain. This drain was supposed to have been "blown out" when the regular maintenance was done by McCrea just a month ago, but obviously was not. The water was backed up in the drain pipe and filled the pan under the furnace/AC unit which turned off the AC. Now that everything is working again, I am seeking a different maintenance service plan provider. McCrea has competitive service contract prices, but if they have no customer loyalty, and the maintenance work is not done properly, maybe it's a question of "you get what you pay for.""

"Moises came out the same day that I requested an estimate for the installation of a UV light whole house air purification system, and to chemically clean my AC coil. I had another estimate but Moises gave me a better deal. He also recommended getting a cover for my AC unit for the winter, when he opened it up it was full of leaves and debris. I am very satisfied with the work that was done and would highly recommend MSR."

"Very helpful. Explained condition of my heat pump and how it worked. Set up replacement consultation."

"Responded promptly to help fix my air duct problem. Price was amazing, and I haven’t had an issue since with my air conditioning"

"It started off with requesting a quote through Best Air Quality and Restoration. The response time was great. The technician who showed up informed us in advance of his arrival, was very polite, followed Covid-19 safety protocols, was very thorough and did a great job. I also got the dryer vent cleaning which was the complete deal (going to the attic, removing the vent pipe and cleaning the debris). Some other companies claim they do dryer vent cleaning but only vacuum the dryer duct and do not perform the complete dryer vent cleaning which is more involved. I'm very happy with the service and this company and have already recommended them too many of my friends. Keep up the great service Best Air Quality and Restoration!"

"There was a snag at the beginning when they realized, after beginning to dig, that the AC unit was on top of the oil tank and they'd have to call someone in to move it before digging could continue. That delayed things a few days, but thereafter they did a good job of digging and were very careful with our trees. They also took care not to ruin the lawn with the machinery. The new tank and heater were quickly put in the basement with no problems."

"The sales rep was very attentive when coming over and designing a solution to our heat and air needs. We were able to get a large team of workers here and knocked out an entire house install in one day. Some trash and miscellaneous items were left in our yard. When we needed additional items from the sales rep he will respond back saying he will take care of it but still has not. I have brought this up to him over 4 times and I still get nothing. The price seemed pretty high, and we had to shop the price around some but the company came with good financing options and some guarantees that others could not. The mini-split units work great."

"The technician that cleaned my ductwork had a lot of work to do. Milan had asked me as he was leaving how long had it been since I had the ducts cleaned. I couldn’t recall, then realized it was a long time ago. 30 years! As a new homeowner I had zero experience so I was relying on my husband. He died 5 years after we bought this house and being clueless about the care & upkeep on it. I neglected pretty much everything. Lowes the Company offered the same exact cleaning as 2 other companies that gave me estimates over $1,000. Lowes has 3 flat rates to choose from, I chose the $398 special and that’s exactly what I paid. Great Company with Great prices!"

"We are very happy with HVAC service. Compare to other companies they are much cheaper then others and provided quality work/services."

"Mission Comfort Heating and Air Company is the definition of excellent customer service. From the first time I used their services back in the winter of 2019 when my heat system was not working, to two years later when I was having issues with my heating and air conditioning system, this company have gone above and beyond to provide outstanding service and customer satisfaction. John and Ron, who I had the pleasure of working with, were both very pleasant, friendly, and prompt. These guys exemplifies the definition of transparency and socially responsible. I've become victim by many bad players with whom I'd reported to the State Attorney's and BBB, so trust me when I tell you that these words do not easily fall from my lips. Each time John and Ron had come out, they have each taken the time to explain while illustrating every mechanism associated with the problem in full detail to ensure that I comprehended what their findings were and how the problem may be either mitigated or repaired. Additionally, they provided me with a proposal that contained a couple of options based on the actual solution (repairs) that the system needed...which, in my personal opinion, depicts as a company that takes its customer's fiscal situations and needs into consideration, unlike other companies that will stick a customer with the highest ticket priced solution or an upsell. Plus, Ron went the extra mile by offering me portable heaters to keep my family warm throughout the night until the HVAC system was fixed the next day. Customer service and satisfaction, at best! Ron was able to schedule for John to arrive the next morning to clean the blower fan and to install the new blower motor. John arrived on time and begin servicing the unit in a timely and professional manner. There were no "new issues" that fell out of thin air. John showed me the finished product (a pristine, clean blower fan) and a system that regain its ability to operate at its optimization. I can't say enough about Mission Comfort and their commitment to customer service. These guys are great. Their care for customers also goes a long way with me. They are honest, thorough, friendly, and show great respect to their customers. They are willing to put their customers first and provide the best service possible. I highly recommend Mission Comfort and will be using them in the future, as well as, recommending them to my family and friends."