Approved Pro
McCrea Heating & Air Conditioning Services of MD
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
McCrea is a family owned business that has served our area since 1936. Financing and rebates are available on Trane systems installed by McCrea. Resistrictions apply and these are limited time offers call for details. "Its hard to stop a Trane"
Business highlights
Emergency services offered
89 years of experience
Services we offer
Heating & air, duct work design, parts, equipment maintenance, repair & installation.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6268 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 13% | ||
| 4% | ||
| 1% | ||
| 5% |
Showing 1-25 of 268 reviews
Terrelle W.
Feb 2025
I had an absolutely terrible experience with McRae Air Conditioning and Heating. I purchased a home equipped with their HVAC system, and within just five months, the heat stopped working—right in the middle of winter during a snowstorm. My home was freezing at 50°F, so I called for service, which should have been covered under warranty. I scheduled an appointment, and the technician, after being several hours late, went to the wrong address, left a sticker on someone else’s door, and left without even trying to contact me. When I called back, the customer service rep was rude, dismissive, and completely unhelpful. He initially told me the technician was on the way and just 12 miles away—but after another hour of waiting, I called again only to be told that the technician had already “been to my house 2 hours ago” (the wrong one) and left a note. If the rep actually wanted to help, he would have told me this during my first call instead of wasting my time and leaving me sitting in the cold. Not once did the technician call me to confirm the address or check in after knocking on the wrong door. When I expressed my frustration, the rep rudely dismissed my concerns, saying, “Well, I had nothing to do with that,” and then interrupted me with, “Do you still want to rebook or not?” as if I had to stop talking or risk not getting another appointment. This was an emergency call in the middle of winter, and McRae handled it in the most unprofessional, careless, and disappointing way possible. If you’re considering using them for HVAC service, do yourself a favor and go with another company. I’ll update this review after the (hopefully successful) service call and speaking to the manager who was not there at 4 pm on a Wednesday.
Donald G.
Oct 2024
My air conditioner was running all the time and our electric bills increased by hundreds of dollars. McCrea came out three times and did not solve the problem. They performed incorrect "fixes" and charged me each time. Finally, I had an electrician come out and he identified the issue so that it could be fixed. I would never use McCrea ever again.
Edward D.
Aug 2022
15 months out of the install the unit failed. As a Carrier unit I would have expected a longer length of time prior to it failing, but that is out of their control. After accepting their service agreement I didn't hear anything back that Thursday night. After not hearing anything I called the following Tuesday and was told they'd email the "Parts Manager." With no response I've each day and get the same thing "We'll email the Parts Manager." Still not response with ETA. Having to order the part may be out of their control, but not getting back to a customer when their AC is out in August is a complete failure of customer service. I hope this isn't the normal McCrea Way for anyone else.
Response from McCrea Heating & Air Conditioning Services of MD
"Good Afternoon, thank you for bringing this matter to our attention. We're very sorry we have failed to meet your expectations and will address the situation. We apologize for any inconvenience that this may have caused. Thank You, McCrea Heating & Air Conditioning DH"
Linda B.
Jan 2021
Brian and Ray H. arrived at 8:00 a.m. and started working immediately and they both worked very late to ensure that everything had been installed correctly. They had a lot of work to do in order to install more modern equipment. Both Brian and Ray H. were very professional and kept us informed on what they were doing. We really appreciate both of them because they made sure that these two old people had heat once again. We would hire McCrea again.
Response from McCrea Heating & Air Conditioning Services of MD
"Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!"
Jennifer C.
Sep 2020
We've had generally positive experiences with McCrea. In July we had an issue with our secondary A/C unit - a minisplit that was leaking into the room. $109 for the technician to come out. When they came, the repair was small - clearing a drainage line. Called back within 30 days because the leak did not resolve, McCrea said they would send someone back out, no charge. We had some challenges and rescheduling, leading to a misunderstanding that we would be charged for a technician having to return. On that basis, I left some negative reviews online - to which McCrea responded, reaching out via phone to set an appointment for a technician to come out. Two technicians came today and spent a good deal of time fixing our initial issue. They went above an beyond in fixing the unit, remounting, and appropriately sealing the unit to the wall. On the basis of this, I'm changing my review of working with McCrea to a 5-star experience. Some miscommunication happened on both ends - we're all human - but their willingness to make things right really shows a business that values integrity. Would use again.
Response from McCrea Heating & Air Conditioning Services of MD
"Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!"
Marisa M.
Sep 2020
Brian and Ray did an outstanding job setting up my new HVAC system. They performed service above and beyond expectations. I would highly recommend McCrea and these individuals looking for high quality HVAC work.
Response from McCrea Heating & Air Conditioning Services of MD
"Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!"
Adrian P.
Aug 2020
Installation went fantastic!
Response from McCrea Heating & Air Conditioning Services of MD
"Thank you so much for an "A" rating! We count ourselves lucky for customers like you. We look forward to working with you again in the future!"
Stacy L.
Aug 2020
I couldn't be happier with the service I received from McCrea Heating and Air Conditioning Services of Maryland. Upon returning from vacation on a 100 degree July day, I found my old HVAC system basically dead (90 degrees in my kitchen!) ... Shane immediately came out to provide an estimate, we signed a contract on the spot, and he kindly provided some freon to hold me over until the new system could be installed. Brian and Nick showed up exactly on time to install the unit, used drop cloths to protect my flooring, and were exceedingly polite and professional throughout. I'd highly recommend this organization.
Response from McCrea Heating & Air Conditioning Services of MD
"Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!"
K C.
Jun 2020
Carlos was great, he explained everything in terms I could understand! I had to have another company come out last year because A/C went out, they were ok. I will always come back to McCrea! McCrea has been the company that my family has been with for at least 30 years!
Response from McCrea Heating & Air Conditioning Services of MD
"Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!"
Slava L.
Mar 2020
Very professional, expert knowledge of the product, timely, polite and answered all my questions. Highly recommend.
Response from McCrea Heating & Air Conditioning Services of MD
"Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the [Member Information Removed] for you. We look forward to working with you again in the future!"
Ij O.
Jan 2020
It went great. They were on time, professional, friendly and reliable.
Response from McCrea Heating & Air Conditioning Services of MD
"Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!"
Richard S.
Dec 2019
Professional service, on time and courteous.
Response from McCrea Heating & Air Conditioning Services of MD
"Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!"
Kerry H.
Dec 2019
Very pleased with McCrea to date. I have interacted with Kevin (generator), Brandy (office), Robert (sales/estimate), and Vincent (technician). All professional and friendly to deal with. The service men were very knowledgeable and so kind to take the time to explain the subject matter they were each tasked to address on 2 separate days. They respected our home and our concerns. We have dealt with many companies on similar issues over the years, but this was by far our best experience.
Response from McCrea Heating & Air Conditioning Services of MD
"Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!"
Leanne K.
Sep 2019
We knew from the beginning that we’d go with McCrea. They never pressured us and just gave us the info to make the decisions ourselves. They are all very friendly.
Response from McCrea Heating & Air Conditioning Services of MD
"Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!"
Barbara O.
Aug 2019
I have had a service contract with McCrea Heating and Cooling since I purchased my condo unit new 7 1/2 years ago which included 2 maintenance visits a year. My current contract expired yesterday so I called to renew my service contract and upgrade from "Bronze" to "Silver." The representative took my charge card information over the phone. I asked if the contract was in effect as of today. They said "yes." Then I tried to schedule a service call (my unit was serviced a little over a month ago and now the condo wasn't cooling.) I was told then that the Silver Contract would NOT be in effect after all. The difference in price between Bronze and Silver is the cost of a diagnostic visit so they were getting the money one way or another. My long time history with the company did not persuade them to honor the contract I had just paid for. They wanted to charge me $98 to have my problem diagnosed under the Bronze contract that I pointed out was already expired. I was told the representative "misspoke" and should have told me they would have to send out someone to determine whether the furnace they have been maintaining for the past 7 years (with the most recent service call just a month ago) would "qualify" for the Silver plan. So, I cancelled the order for the Silver Plan. I called another company who came out for $30 and determined the problem was a clogged condensation drain. This drain was supposed to have been "blown out" when the regular maintenance was done by McCrea just a month ago, but obviously was not. The water was backed up in the drain pipe and filled the pan under the furnace/AC unit which turned off the AC. Now that everything is working again, I am seeking a different maintenance service plan provider. McCrea has competitive service contract prices, but if they have no customer loyalty, and the maintenance work is not done properly, maybe it's a question of "you get what you pay for."
Response from McCrea Heating & Air Conditioning Services of MD
"Good morning Ms. O’Malley, It was a pleasure to speak with this morning! Our company values and put customer satisfaction as top priority and we are committed to our customers. It’s customers like you that make our job wonderful. We look forward to serving you again."
Georgia C.
Jul 2019
2 summers ago I replaced my 20 year old original AC unit with one recommended, sold, and installed in my home by McCrea. Within the first week after they installed the new unit, it was apparent the unit was not effectively cooling my home. The inside temperature frequently was 5 - 7 degrees higher than the thermostat setting. It was uncomfortably warm and humid in my house. Despite numerous complaints and delayed service calls, McCrea's representatives insisted it was the correct unit for my size home and was fully operational. They continued to insist this even after witnessing the 6 degree disparity in the inside temperature and thernostat setting which they installed. I told them that my previous unit was most satisfactory for nearly 20 years. But the one they installed never cooled effectively. Despite multiple calls, McCrea never took responsibility for accountability for installing an ineffective, substandard AC system. They never offered to replace, refund, or discount the sale. This is now our 3rd uncomfortably hot summer with the system they installed and failed to take responsibility for. I have never written a negative review in my life but felt obligated to warn other buyers about McCrea's poor products and irresponsible customer service.
Linda P.
Mar 2019
The Salesman was friendly, knowledgable & honest. The price was very competitive. The Technicians Jason & Mark were polite, professional hard workers and answered all my questions. After the job was completed, they walked me through all of the information pertaining to the new equipment. I was very impressed with their work & they cleaned up any debris.
Response from McCrea Heating & Air Conditioning Services of MD
"Thank you for sharing you experience with McCrea and allowing McCrea to service you!"
Olivia G.
Feb 2019
I was not on site so had to communicate over the phone with George. George was excellent. I peppered him with a lot of questions and he was patient, courteous and answered all of my questions and concerns.
Nancie M.
Jan 2019
Vince and Jeffery came and fixed the wires that the squirrels had chewed. They were knowledgeable, considerate, polite, and just all around excellent. I purchased my heating system and duct work from McCrae a few years ago. Time and again, they have provided the best service of ANY home service provider that I have ever had. (I mean their service is the best among all the service providers I've ever had: plumbers, electricians, handymen, tree service. Thank you MacCrea!
Response from McCrea Heating & Air Conditioning Services of MD
"Thank you for sharing your experience with McCrea and allowing McCrea to service you!"
Malcolm C.
Oct 2018
I found this firm on AL and based on the ratings, I hired them to do an annual service check-up on my heat pump. The technician arrived promptly on the date and time we set up. He was thorough, knowledgeable, friendly and professional. I asked him to clean a dusty wall grate and he did it without complaint or additional charge. And $69.95 is more than reasonable for this work. I will definitely use McCrea to service my heat pump from now on.
Response from McCrea Heating & Air Conditioning Services of MD
"Thank you for sharing your experience with McCrea and allowing McCrea to service you!"
Jesse A.
Sep 2018
The two person crew arrived on time and installed the heat pump out in the rain under a 10' pop up tent and replaced the air handler. The whole job was complete before the end of the day.
Response from McCrea Heating & Air Conditioning Services of MD
"Thank you for sharing your experience with McCrea and allowing McCrea to service you!"
Jennifer D.
Aug 2018
The technician was very knowledgeable and helpful. He took his time to explain everything to me and truthfully answer all of my questions.
Karen Y.
Aug 2018
very well Thanks
Response from McCrea Heating & Air Conditioning Services of MD
"Thank you for your review."
Edward M.
Aug 2018
Went well, changed our filter and checked the AC system to see if it was operating at it's top performance.
Response from McCrea Heating & Air Conditioning Services of MD
"Thank you for sharing your experience with McCrea and allowing McCrea to service you!"
Guy B.
Jul 2018
Great. Service man Vincent was really good, cordial, diagnosed the problem and knew exactly how to fix it. Plus, he accomodated my schedule.
Response from McCrea Heating & Air Conditioning Services of MD
"Thank you for sharing your experience with McCrea and allowing McCrea to service you!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
McCrea Heating & Air Conditioning Services of MD is currently rated 4.6 overall out of 5.
McCrea Heating & Air Conditioning Services of MD accepts the following forms of payment: CreditCard
Yes, McCrea Heating & Air Conditioning Services of MD offers free project estimates.
No, McCrea Heating & Air Conditioning Services of MD does not offer eco-friendly accreditations.
No, McCrea Heating & Air Conditioning Services of MD does not offer a senior discount.
Yes, McCrea Heating & Air Conditioning Services of MD offers emergency services.
Yes, McCrea Heating & Air Conditioning Services of MD offers warranties.