Get matched with top septic tank pros in Pepperell, MA

"Patrick was great. He pulled a Rat from my kitchen line so great service!"

"They built two great projects for me so far. In 2019 they built a 14x12 chicken run onto my existing Reeds Ferry Shed 14x20 coop. In 2022 they built a 34x30 garage addition with apartment above."

"I used to like them. Use them for my big install of backup basement sump pump. This time, I was out of the country, my rental property in MA needs a toilet fix. It was a standard water tank leak and we need to replace the inside mechanism. Milltown came and said 'rebulid the toilet', my wife authorize them to do it as I was not reachable at the time their plumber was at the rental property. They were in and out according to my tenant for at most 45 min, rebuilding two toilet tank and fixed the leak. The bill came to be 1200, $600 a toilet. One line item on the receipt is $470 for the kit they use to replace the plastic mechanism inside the water tank. I casually google the kit, I can get a universal sup kit for the toilet to replace that for $20. I called them, manager came on gave me that talk - we did hundreds of toilet leak and we average all of them to come up with the cost for that line item, which includes (a) parts (b) labor (c) our service guarantee for a prompt and reliable service Say they charge $200 /hr labor, 1 hr for two toilet is $100 labor for 1 toilet (remember, the plumber was there like 30-45 min rebuilding the two toilet). Say total parts are $100 (with markup), we are talking about $200 for fixing the leak of 1 toilet. They charged almost $600 for one toilet. You can do that math. I expect some up charge, but I am not paying $300 just for getting prompt reliable service. I turned around and asked for a few reliable plumber quote from Thumbstack with great reviews, most can do the job for $200 labor and I can get them the universal kit they will be able to come on the same day. So maybe if you want Milltown to do bigger job, that is ok. For smaller job, it does not worth it. Replacing the toilet flush mechanism is really not rocket science in plumbing. If I am not thousands of miles away, I would have done it myself after watching some Youtube video. I am willing to pay up charge for the service, but this is really above and beyond the normal up charge range, $1200 for a 30 min job replacing the toilet flushing mechanism in the water tank!!"

"Our well pump stopped working, no water in house we spoke with him around 3:00pm and he arrived a few hours later after completing another job elsewhere. He was very knowledgeable and ended up replacing the well pump and stayed to make sure things weâ re working properly. Very nice motivated young man and would highly recommend."

"Showed up on time. Nick was efficient, knowledgeable, professional and kind. He repaired my pump in a timely manner and explained everything with ease. Customer service was excellent with communication leading the way. Highly recommend the Well Water team! Thanks Nick...great job!"

"Did not hire the professional"

"Excellent. I called Ferris Plumbing on a Thursday afternoon and left a message. Matt returned my call the next morning. After I explained the problem, Matt said he would try to get to me that day (Friday), but he may not be able to. Meanwhile, he suggested not using that toilet. He called later that day and said he couldn't make it, but would be able to on Monday. He called me on Monday morning to confirm that he would be coming and gave me a estimated time of arrival. Matt wasn't able to come himself, but two of his plumbers arrived mid-morning. I explain all of this because Matt's communication was OUTSTANDING. I always knew the status and I knew he would be arriving as soon as he could. His two plumbers were also excellent and efficient. They replaced the toilet flange and gasket, and remounted the toilet without needing to disturb the downstairs ceiling. I should mention that the toilet is the original installation of 48 years ago. The original gasket was completely disintegrated to the point that only few small fragments of it were left. They were also very careful to protect the carpet just outside the bathroom by placing a drop cloth to protect it. Their service and work was EXCELLENT. We are considering remodeling that bathroom and Ferris Plumbing will certainly be our first choice to do the work. I highly recommend (Matt) Ferris Plumbing."

"Addendum to my last review: When the septic pump failed, we discovered how many corners were cut. Instead of a septic pump, a sump pump (for rainwater) was installed with the 1½ inch pipe joined to a 2 inch pipe to make it look like it was supposed to. There was no coupler on the pipe leading to the distribution box, necessitating cutting the pipe to get the sump pump out. No check valve. Do NOT use this guy."

"The project went very well and we were extremely pleased with the quality of work done by DCR Building and Remodeling. Dave was always available to answer our questions and the project was done on time and budget. The installation of the handicapped accessible bathroom was especially challenging. There were 5 doorways including the bathroom entering to the same hall and everyone of them had a different height floor. Dave and his crew did a fantastic job of leveling all the floors so the Wedi waterproof flooring in the bathroom worked properly. It is obvious from their work that they are highly skilled and very detailed oriented. I would hire DCR again without hesitation."