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"The provider, Dylan Franz, was about 45 minutes late showing up. He brought another man with him. I thought all was going well, til I stepped out to check on his progress. The roof beams of the gazebo were damaged, especially one beam. I told Dylan this wasn’t acceptable and asked him how he was going to make this right. He suggested reinforcing the beam with another board, and he would come back after I ordered a replacement beam and replace it. I didn’t know what else to do, so I agreed, and he proceeded with the assembly. He knocked on my door around 9:30 pm to inform me that all was done and to give him a call, and he’d help me repair and correct the damage. I paid him, along with a tip for him and his fellow worker. The gazebo looked complete to my untrained eye. The sight was cleaned up with no extra materials or pieces left in sight. The cardboard boxes that the kit came in were all gone, so it looked like it was completed. I was going through the manual for the gazebo a few days later to get the item number for the damaged beam when I noticed additional items that were supposed to be on the roof. I’ve ordered and paid for the missing items, and now I am facing finding another provider to correct and complete the gazebo assembly. I’m left feeling scammed and very dissatisfied with my experience."

"Good he did a good job stayed with the project and I’m happy with the results"

"We purchased two new sliding glass doors at a home show. We wanted to replace ours because they were hard to slide open and closed. We have been VERY UNSATISFIED with Amazing Exteriors and REGRET ever buying them! They were a month late with the installation and never updated us to tell us when they would be coming. I had called Jim a few weeks after they were supposed to be here to try and get an update. He didn’t even tell me a date or even a week to expect them, he just said “soon”. The day of the installation he texted that morning and asked if Raul had called. I had no idea who Raul was and he never called to let me know, just pushed all the responsibility to Raul. I had only a few hours notice that they would be starting that same day. Jim didn’t communicate with Raul about the direction the doors were supposed to slide so they were installed opposite of what we had confirmed via email. Jim had the audacity to say that this was my fault because I was there, because I work from home, so I should have told him. Apparently I was supposed to take the day off and supervise his crew because he couldn’t be bothered to do his job. If that was what is expected of their customers, which is ridiculous, they should give them more than a few hours heads up. The doors do not shut all the way unless you lock them. They sort of bounce back about 1/8” because the weather stripping sits on top of the latch plate. You can see through from the outside to the inside trim on one of them unless it is locked. We were told that this was normal. Who wants a door that doesn’t shut all the way unless you lock it??! The handle is metal and gets too hot so you can’t even use it. I am very unsatisfied and wish I had never replaced the doors in the first place. In no world would I have thought that the 30-year-old vinyl doors would have been better than the 15,000 ones that I bought today. That is a lot to pay for something that makes you mad every time you use it. Raul the installer was good to work with but I can not say the same for Jim the engineer. He was rude, defensive, and didn’t really try to resolve the issue just said that it was supposed to be that way. He never even apologized for the mistake of installing them the opposite way, just blamed it on me. I spent hours of my workday worrying about the doors and trying to work with Raul to solve the issue. Now I’m stuck with doors that don’t shut. I should have taken a trip to Europe instead with all that extra money I had laying around."

"They were professional and prompt. Our new windows look and operate great. Highly recommend this company!"

"It was great. They were all really great, timely and very pleasant to work with."

"I am a 100% disabled veteran on a fixed income. After being discharged from the military, the home my wife and I purchased had asbestos siding, and since we had small children, siding was our top priority. We chose DaBella because of the values and ethics the company preached that they held. Including the salesman telling us everything they use was made in America "to the nail." Additionally, the training and minimal experience requirement of "their" crews was another heavily highlighted talking point. My wife and I are both veterans, so we thought the $67000 price tag would be worth supporting this company. Unfortunately, the company did not display the values and ethics it preached from the time we signed the contract. Our home was halfway completed in the wrong color (one shade off) before the installers realized the mistake. At the time, the General Manager (GM) at the Idaho Falls office insisted they finish the job in the wrong color before negotiating prices. His initial pitch was a $2000 discount for doing the job in the wrong color. The issue was eventually negotiated to something I felt neither party was happy with, but it worked. Two short years after installing the siding in July 2024, I noticed some issues with the caulk, peeling and cracking all around the house and windows. After a brief walk around my home, I saw the problem was widespread. After a few days of hassle with the customer service office and speaking to a manager in the Dallas customer service office, my complaint was upgraded to the highest level and sent to the Idaho Falls offices. The Idaho Falls office (now under a new GM from the installation) sent the original crew to inspect their own work, which seems absurd from my perspective. However, after I raised concerns about this, the office GM showed up to walk around with me himself and "hear" my concerns and issues with the siding. He pointed out installation errors in several areas from the advertised 7-year minimum experience crews who participated in advertised special-caulking schools. Objectively speaking, it seems okay at DaBella to rush $67000 contracts; I didn't work as hard for my money, I suppose. We ended the interaction with a plan to have a third-party James Hardie representative inspect the siding and make recommendations. The plan was to correct the recommendations. Since the caulk shouldn't fail two years after the installation, as a homeowner, I have concerns for the project as a whole and any damage that the faulty caulk may have caused. Having a third-party inspection is the appropriate course. After a week, I hadn't heard anything from the GM and followed up. I was informed that James Hardie blamed the caulk company, and they saw no reason to come out. I asked the GM to call me so I could better understand what the plan was going forward. After all, it is my home, and businesses should speak to me before making decisions. He never called. I gave the GM two more weeks to call with a solution, but I am still waiting to hear a reasonable solution. After giving the GM THREE weeks to contact me with a solution, I had heard nothing from DaBella. I called on 28AUG2024 and spoke with the project manager. After a short conversation, it became clear that there had not been an in-depth conversation between the project manager and the GM about correcting the issues at my home. Both the Idaho Falls office and the Dallas call center refused to give me the regional manager's contact information. This leaves me wondering, WHO IS HOLDING THE IDAHO FALLS OFFICE ACCOUNTABLE TO THE STANDARDS DABELLAS ADVERTISES? AFTER ALMOST A MONTH OF PATIENCE AND UNDERSTANDING, I FIND MYSELF WRITING REVIEWS AS A WARNING TO OTHERS. DO NOT SUPPORT THIS BUSINESS!!!"

"Not a great business. Promises but does not deliver. Be sure to get everything in writing. The owner, Victor Clark, has a huge ego. He will tell you what you want to hear until he gets your business then he does what he wants."