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"DO NOT HIRE THIS COMPANY We chose Jack Rabbit based on a recommendation from a friend, expecting professionalism, transparency, and quality service. Unfortunately, our experience fell far short of those expectations. At the time I was gathering quotes, my husband, a professional engineer was not home. He also wasn’t present during the installation. To ensure clarity, I had Jack Rabbit’s engineer/salesperson speak with him by phone. That conversation quickly turned tense, as the salesperson was dismissive and disrespectful toward my husband’s expertise. It was clear the salesperson was more concerned with defending his ego than engaging in an honest, informed discussion. With temperatures soaring and no AC for a few days, I made a rushed decision to move forward with Jack Rabbit, trusting that they would honor their agreement to match a competitor’s quote not just in price, but in equipment and specifications. That promise was a key reason I chose them. Sadly, what we received did not reflect that commitment. The AC unit installed was not the higher-end model we were led to expect, and the discrepancy only came to light after the fact. I left messages for upper management and the owner, hoping to discuss our disappointment and give the company an opportunity to acknowledge where things went wrong. To date, I have received no return call. That silence speaks volumes about their commitment to customer service and accountability. This experience has left us feeling misled and disappointed. What should have been a straightforward and respectful transaction turned into a frustrating ordeal marked by poor communication, broken promises, and a lack of integrity and money out the window. Now that we’ve paid thousands of dollars, to include a one-year service agreement, I find myself asking: do I even dare have them come back? Can I trust them to do right by us? Sadly, they already have our money, and based on this experience, I have little confidence they’ll stand behind their work. If you’re considering this company, I strongly urge you to look elsewhere. Reputation means nothing without integrity, and based on my experience, Jack Rabbit does not stand behind their word or their work. Positive Note: The installer Dejour was excellent, so patient and understanding. So professional and took the time to explain things to me, when others from the company wouldn't clarify. Thank you, Dejour!"

"It went well. The repair was completed as promised with no issues. Friendly and professional."

"Quick response to provide service. Techs were on time, professional, courteous, and knowledgeable."

"I needed to change the type of electrical outlet to accommodate a dryer. Team Enoch gave me a quote prior to doing the work and did not charge more than that. They got someone out here quickly and he completed the work fast and professionally. I will use them next for hvac maintenance. Highly recommend."

"Great - quick and professional!"

"Work done: popcorn ceiling removal and recessed lights installed. The owner is a great salesman and even being more expensive than competitors his professionalism sold me. Unfortunately that’s where it ended. His crew speaks 0 English. They did not clean up as well as I was explained but that’s just the tip. The ceiling after only 4 months is cracking in multiple areas. The recessed lights that were installed (15) were all installed incorrectly. I reached out to the owner (Ozzy) to explain and show photos of the work being done wrong and the only response I got back was “we never installed lights like that before.” All the lights came with instructions and templets which were never even looked at. The owner never even came over to see the job done wrong nor did he offer any corrected measures. Don’t let his professionalism influence your decision."

"It went excellent, they did a good job, they did it quickly, they performed the work well, they cleaned up after they were done and they showed up."

"Horrible place ... Spent 500 to them to fix one problem and after they came I had more problems to fix.... I tried telling the. For months it was something they did... They then told me no it wasn't then and something magically broke when they fixed the other issue... Telling me I needed to spend another 500 to fix a broken piece... And they never actually looking inside to find the problem ... Just said they knew what it was... So a month later I smelled burning from my dryer .. almost on fire at that point because they put belt on wrong pulley... Dangerous .. could've burned house down if I hadn't caught the smell in living room before going to lay down..... After I got belt fixed by other company .. another 200 plus dollars they created ... I called and told them the issue they caused... They denied it. Like in the past ., and said nope we didn't do it.... And refused to stand by their work and honor the fact they made a mistake... The Russian guys that did the work were very smug and spoke in Russian the entire time doing the work so I had no idea what they were saying .. and I have no issues with anyone .. but it made me feel like there was a reason they were not speaking so I could understand them . Bc they spoke English fine when I asked something ... Had this all not have happened I wouldn't even bring it up ... I just don't want anyone to go through what I went through... I couldn't dry clothes at night bc my sister couldn't sleep bc of the screeching noise it made after they replaced the element .... RUN THE OTHER WAY"

"Excellent! It is great to have a appliance repair person who knows what he is doing AND IS SOMEONE I CAN TRUST!!!"