D & W Heating & Air Conditioning

Options explored in detail & selection of unit was made by me. The proposal was sent out after an onsite inspection. Vendor identified that additional ductwork was not needed which another bidder was anxious to replace at a much higher cost. Terms and conditions were agreed upon in writing. Installation was performed the following week and an onsite inspection was made by a reliable source, since I could not do so myself from my home in Illinois. The service met and exceeded my expectations.

Professional, Courteous, Friendly, Knowledgeable, and Honest! First time customer and we highly recommend D&W for all of your AC/Heating needs!

Brad was excellent at every level, very professional and informative. During the visit my wife had an emergency, Brad went above and beyond to help my wife until medical assistance was provided. God bless you Brad, you are a truly wonderful person. D & W is lucky to have you.

The technician through D&W was Randy, extremely knowledgeable, professional ...top-notch! I will be calling them again when a AC/heating project comes up. Randy thank you for your time!

Randy and his team were open, honest, and forthcoming. It's a family business and they treated my wife and I like family. He explained everything in detail and wasn't all about the sale - no high pressure typical sales games. He asked several questions and made sure we were completely comfortable with our options. The day of installation, his employees showed up on time and finished on time - all the while, answering my questions. I DEFINITELY RECOMMEND D&W!!

Randy from D&W came out promptly, correctly diagnosed the problem and explained my options. It turned out the D&W estimate was higher than another so I didn't use D&W for the repair but I feel the trip charge was money well-spent. Randy is very congenial.

They responded within a reasonable time made a temporary repair and, after determining the warranty status of our unit, ordered a replacement part. A day or two later the owner followed up with the replacement part and we were back in business. We were very pleased with their service and the straightforward way they conduct their business. They will now be our A/C company.

I checked a few vendors and received much higher quotes. When Randy came out it was clear he knew what he was doing. He was a pleasure to work with and he set the job for just a few days later (our old system was still working so no emergency). The guys were right on time and did the install and removal in under 7 hours. They were courteous and efficient. Great Job. I would use them again, as a matter of fact I'm asking them to give me a quote on a backup generator. John

Randy provided a comprehensive proposal and pointed out important features of the installation, including the widening of the ducts for sufficient airflow. When the furnace had no filter due to space considerations, Randy provided and installed filters on my air returns.

We called D & W to quote us on a new a/c system and duct work. The “technician” came out on a Saturday, admitted he was just a mechanic, verbally told us $7500 for duct work and would only show us systems that were too big for our space, about a $7000 system on top of duct work. The mechanic said he would email us quotes and we never received anything. Bad business.

With a busy work like, very impressed that D&W want to make sure you get your maintenance appointments and continue to reach out until you are able to coordinate. Brad, the technician is extremely knowledgeable and has customers best interest at heart. Would highly recommend them!

After agreeing on the quote and time for installation everything went without a hitch - they appeared on time, did very good installation, removed old equipment, cleaned after themselves and took considerable time to make sure there were no leaks and that new A/C worked properly in cooling and heating modes. Very through work with attention to details. In addition they ordered county inspection and registered new A/C with Trane, so I don't have to worry about these duties. They really walk the talk and I'd recommend them to everybody.

great job, fair priced, competent & experienced .

I HAVE BEEN INVOLVED WITH THE RENTAL AND CONSTRUCTION TRADE FOR OVER 40 YEARS. DURING THIS TIME I'VE WORKED WITH A LOT TRADES AND WORK CREWS. I HAVE TO SAY THIS CREW FROM D&W AIR ARE ONE OF THE BEST CREW I HAVE EVER USED. THEY WHERE ON TIME, POLITE, CLEAN, AND HARD WORKING. ANSWERED ANY QUESTIONS AND DID ANYTHING WE ASKED. THEY REMOVED THE OLD AND INSTALLED THE NEW UNITS OVER A TWO DAY PERIOD. LEFT THE JOB SITE CLEAN EACH NIGHT AND DID EXCELLENT WORK. NO YELLING OR LOUD MUSIC, ALWAYS VERY POLITE. IF YOU WANT A GOOD PRODUCT AT A GOOD PRICE INSTALLED BY THE BEST CREW I WOULD USE D&W HEATING AND AIR ! CARL SCHREINER

The job went extremely well. The staff is highly knowledgeable and professional. Everyone is very courteous. I have confidence in this company that any job that they do for me will be of the highest quality.

Tech was punctual, polite, and professional. He took the time to explain everything that he would be doing and then went to work. We were very satisfied with his work and signed up for their annual maintenance plan. We also took advantage of the coupon on Angie's List for the initial system check.

I had called in 2017 for maintenance and to check the air flow. Brad did a cleaning and gave us detailed information on what was going on and his honest opinion on how long our a/c would last. He replaced a part on the compressor and told us to give them a call anytime if we had any problems. I decided to call them back this year again for a yearly check-up. Brad came again, friendly as can be, and looked at the air handler and recommended a replacement part but when he went outside he noticed the compressor was running extremely hot. After checking it out for awhile, he determined it would be best to replace the whole a/c. We approved to have it replaced two days later. The two techs who came out were very kind and cleaned up every bit of mess they made. They arrived promptly at 9 and were done by 1:30. This company is hands down the best to do business with. They don't give you the runaround and are all very honest and will not steal your money. If you need anything a/c related, call them. They get the job done and have great prices and warranties! They will always have my business!

The technician arrived on time and was very pleasant. He found the unit needed Freon and the problem was solved. He asked if I wanted dye added to find the leak. After a discussion he decided that I should not spend the $150 for the dye as the unit is out of warranty and if there is a leak it is probably time to replace the unit. The company I had the previous day said the coils were clogged with mold, thus blocking the airflow and I should replace the unit. D & W is very honest.

The tech came out and looked thru the system. He then told me that the coil was "mucked up"and that the only solution was a new coil 3K or a new A/C 7.5K. When could they start the work? I called around and had someone come put and clean the coil for $350 and now the a/c is working perfectly.

I was thoroughly impressed with D&W. First, the service tech Andre came to clean our 16-year-old AC. He was punctual and professional. He also talked to us about purchasing a new AC unit. We decided to take him up on the offer. D&W was a few hundred dollars more expensive than the other estimates we got, but my instinct told me to go with D&W. And I was completely right! We bought a new Trane unit from D&W. The installation techs arrived at 8:30AM and were done by 1:30PM and did an excellent job with the installation. They also took the time to make sure I knew how to work the new thermostat and answered all my questions. Even the county inspector complimented their work. I'm very glad I went with D&W and I highly recommend them for being friendly, professional, thorough, punctual and an overall good company.

One of the best in the business . In a profession where honesty , reliability and quality is sometimes lacking , they stand head and shoulders above the rest .

He was a really good guy and he was honest. He did a great job and we would definitely use him again.

The owner reviewed the job with us and followed up our meeting with a call to see if we had any more questions. We had 4 estimates done and We found D & W the best deal for the unit we were interested in. The team that installed the unit were Friendly , prompt and efficient. They answered all our questions , and reviewed the systems function and warrantees.