Disappointing as the Angie's List representative was on the phone w/them when I ordered. She clearly explained I had a wood stove insert in the fireplace. We got a price, and I purchased. When I went to schedule the service they said there would be an additional cost which I declined. In fairness, I did get a full refund. However, I lost time which is valuable to me. Wouldn't use a service who says one thing one day, then another thing the next. Why bother when there are other services that will stick by what they say!