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"The whole experience was exceptional. Installation was excellent. Also, office staff kept me informed and up-to-date before, during and after the project."

"Expensive but showed up the same day as my call with everything necessary for the upgrade. Had the new system installed and producing hot water within 3 hours of arriving. Installer (Mario) was polite, conscientious, knowledgeable, informative, and pleasantly and intelligently conversational. Made the entire experience a pleasure."

Additional DBA - Precision German Import. Additional phone - (626) 331-6944.

"The service was wonderful, bar none.  He gave me a firm and complete estimate. Even after the estimate he was able to provide a slightly larger (more effective) cooling system at no additional cost.  Also, he never recommended anything outside of what I saw as appropriate for my situation.  My very old installation could not handle the installation of a Puron (sp?, newest technology) system without significant degradation of performance and longevity so he recommended I what I believe was an appropriate replacement unit.  My previous (long ago) experience in the HVAC industry only confirm everything Mr. Mirsky ("Darrow" as he probably prefers) told me.
All service was completed on-time(overall), on-budget, and on-time (within the service day) without issue.  The people assigned both at the preliminary inspection and installation were very kind, courteous, knowledgable and professional about the installation.
My opinion: if you need HVAC services within the service area Mr. Mirsky covers, call him in to do the work, NOW!  I have found this level of service within the LA are to be rare. He may not be Irish, but it is not unlike having a Leprechaun visit given what a find Darrow and his team represent!
My apologies to Darrow for not posting this earlier!
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"Kevin came out next day and provided an estimate.  He was very professional, courteous and knowledgeable.  Two days later a 2-man installation crew came out and performed the work.  Again, they were both very professional, courteous, and knowledgeable.  It took about 6 hours to complete the work and we are very happy so far.  The installer also pointed out a couple of problems we are having with our plumbing and offered to have Kevin provide an estimate to fix.  I would highly recommend Baltica for water heater work."

"I am primarily writing this review to relate how Southland Heating and Air responded when we discovered a problem. Once installed, our A/C worked well and we had no problems... around December, after we had been using our heater exclusively (no A/C), I decided to simply run the A/C to test it, blow it out and be sure everything was running well. What I discovered was a BAD smell with the A/C... which we presumed was the dreaded 'dirty sock' syndrome... Needless to say, we were horrified... particularly after spending a lot of money to have AC installed. WELL, I am happy to relate that Southland Heating and Air were VERY responsive, took the time to diagnose the problem and - we feel - went above and beyond to be sure we were satisfied. Ultimately - for whatever reason - our installed HVAC coil was contaminated. Following a few tries at lesser fixes, Southland simply replaced the coil and we were back up and running. Their service guys and technician were highly professional, always on time and truly worked to fix the problem. Since the coil replacement, we have had no problems and we are happy to report that our system runs like a charm. When you are spending a lot of money for this sort of upgrade you truly want to know that your install company stands by their products and work and won't leave you hanging out to dry if and when there is a problem. Southland took care of us and took care of business."

"It was excellent. Chris Shay was excellent. He fully explained, was courteous and polite. He could see and understood why I had a previous bad experience with the install and cleaned up the mess that wasn't his that had previously left behind plus fixed other issues. He shared the pictures with his manager who also agreed that it was negative experience. He found that my account had fallen in the cracks and rectified the service that had been neglected. It was above and beyond my expectations. I look forward to him coming again to check up on the unit in 6 months. He also suggested and then installed an air cleaner which should help me with my health issues. All was accomplished today instead of being scheduled at a later date. I was very happy with him as he provided excellent service."

"David helped so much explaining how everything works with my central heating and air. we decided to purchase a UV Light to kill bacteria in the air due to my sons allergies. i am very happy with the installation and company. highly recommend!"

"Always a pleasure to have Allen complete our service on our HVAC unit. Having the same service tech is important as they know the unit."

"Not only did the technician find what was wrong, he told me that the unit was in really good shape (after he got it running) and that it was good to go for many more years.  That's honesty for ya!  I know that IWAI is a little far from the westside of LA but I called Craig anyway because of the great job he did for another one of my clients.   The tech got out there within 48 hours and made some minor repairs to a unit that I was told would possibly need replacing.  My clients were thrilled at the low cost of the inspection and that it only needed a couple of parts to get it running like new.  They ended up buying the condo and are extremely happy.  But wait, there's more!  
(Second Job) I met Craig in January of 2015 when he came out to look at a heating problem in one of my client's apartment complexes in Beverly Hills.  This was an old building (1947) that had 3 gravity furnaces underneath the property.  All 3 were original and failing.  I got three bids to have them removed and replaced with new units.  One bid was just over $18,000, the other just over $16,000. Mind you, this was to remove three gravity furnaces, replace them with new gas furnaces, including some duct work, as well as do a complete new installation in the attic of the top floor unit.  IWAI's price came in approx. $8,000 cheaper than the highest bid!!! $8,000!!!!  I was skeptical at first.  I mean who wouldn't be?  An $8,000 difference?  But I discussed it with my client and we went with IWAI Heating and Cooling.  Not only did Craig do what he said he was going to do, but he started on the day he promised, and he finished on time as well!!!  The tenants had only nice things to say about he and his crew and no one was inconvenienced but for a couple of hours when an air return had to be installed in one of the lower units.  The job couldn't have gone any better and the price was outrageously inexpensive for the work that was performed.  My client was thrilled and so were her tenants, especially now that they had heat.  Thanks to Craig and his crew for taking care of this job with the upmost professionalism.  If you need anything regarding HVAC, call IWAI heating and cooling.  Have them come out and give you a quote; you'll be glad you did!!!
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