Get matched with top gazebo pros in Upperville, VA

"Oregon usa"

"No work was performed, as Steadfast failed to provide a quote for my project. I was excited to discuss my proposed deck renovation with them, based on the many positive reviews I read on Angie's List and their very professional process of scheduling an estimate with me. However, on the date of the appointment, the salesperson failed to show. He called me shortly after we were scheduled to meet to let me know he'd been unexpectedly delayed. These things happen and certainly can be overcome, especially as he assured me he'd call me back later in the day to reschedule. However, he never called back. Two days later, I called the office to inform them of the issue and request they send someone else to estimate the job. They asked for the opportunity to see if they could dispatch someone that same day (a prospect that would have been very satisfactory, as I was available) or, failing that, to make another appointment for later in the week. Again, I was promised a callback that never came. In short, it would seem that my business was not wanted by Steadfast, which is surprising in a market with a great deal of consumer choice. Perhaps it's for the best, however, as I have often seen reliability in the bidding stage of a project portend how the job itself will go. I only wish they had not wasted my time and caused me to arrange my schedule around an appointment they could not manage to keep. UPDATE(02/25/2020):After my initial review, Steadfast's general manager reached out directly to me in order ensure his company was providing the quality service many of the other reviews here reflect. He went above and beyond to ensure his team followed-up with me in an effort to earn my business. I'm very impressed anytime a service provider seeks to overcome an initial failure, and certainly that was the case here. I'd say that speaks volumes about the character of the company and its leadership. I appreciated the professional quote Steadfast ultimately provided and will provide a further review if I choose them to complete my project. UPDATE (04/08/2020):After further discussion with the Steadfast team, I was confident they had the right approach and mindset to complete my project; so I chose to hire them over the other companies I was evaluating. Now that my deck restoration is complete, I’ve very glad I did, as their builders were skillful, conscientious, and did a terrific job. I’m very pleased with the finished result and the composite products they installed. In particular, their install lead, Nelson, was very receptive to my requests and went above and beyond to make sure the work was to my satisfaction. Despite some missteps during the initial quote phase, I appreciate how Steadfast pursued my business and ultimately delivered the job I needed at the right price. I certainly recommend them to you."

"Disgusted Customers Rick Fisher d.b.a. Before and After Home Improvement I am only giving a 1 star because I cannot go any lower. If you want professional and courteous service that also includes communication about delays and crew no shows, do not hire Rick Fisher and Before and After Home Improvement. My wife and I hired Rick Fisher and his company in the latter part of June 2018, to build a stamped concrete patio; a small composite deck; and a pergola with the electrical kit for the ceiling fan. The project finally began on August 7, 2018, and was completed around August 28, 2018. We paid Rick approximately $26,000 in 3 timely installments according to the contract. We exceeded our budget on this project because we were impressed with the pictures of Rick’s previous projects and his reviews. “Don’t believe the hype”. It all started with Rick not being able to obtain the county permit for the pergola due to his drawing which lacked specificity to the dimensions and materials used so the structure would be able to withstand strong winds. Rick advised me the permit office required him to hire an engineer which I would need to pay for him to subcontract to provide that information for his drawing to resubmit to the county permit office. Rick never mentioned this to us before we signed the contract, nor was it stipulated in the contract. Rick’s solution was pay for an engineer or don’t do the pergola. I took initiative to contact the permit office and speak with the manager to arrange a meeting with her and Rick. She was able to assist Rick and get the permit approved without the need for an engineer which would have been at my expense. During the course of this project, my wife and I spent entirely too much time, energy, and efforts addressing issues with Rick relative to his lack of responsiveness and doing the job he said he would. These issues were within his span of control and frankly he failed miserably. The materials are of a decent quality, which is why the pictures look great on the web, however; the customer service, commitment to doing the job right is a serious problem. Rick says he only does one job at a time and he will be on the job site everyday to ensure things are done to standard. This was simply not true. Rick has a lot of projects going on and he rarely came by our home. He was not responsive to my calls or text messages regarding his presence and multiple other issues that required communication. Rick told me the job was going fine because he saw the pictures of what was being done. I demanded that he come by my home to physically inspect the progress. He came by and some adjustments were required. Rick does not give you specific days or times when he will come by even when you are requesting a specific day or time. I had to send multiple text messages and calls to get him to do what he initially said he would do. The project was completed on August 28, 2018. On October 7, 2018, I contacted Rick regarding the rust on the staples holding down the electric cord on top of the pergola. Instead of utilizing galvanized staples or some material that does not rust as a result of inclement weather, his crew used regular staples to hold down the electric cord. Now I have rust running along the top of this expensive pergola that we paid Rick about $8,500 to build. The electrical kit was an additional $1,500 approximately. Rick has not come by my home to take care of this issue as of yet. We have a manufactures warranty on the material but nothing from Rick covering us on the workmanship of the project. On October 18, 2018, he sent someone allegedly from his crew to resolve the issue, however; the worker was not prepared to resolve the issue and was going to replace the staples with more of the same staples. Complete Nonsense! I advised Rick this was unacceptable. The deficiency would not take more than 2 hours to resolve, but Rick refuses to come out and take care of it. It’s such a small job, I cannot get another company to come out to do the repair because it’s not feasible. One reputable contractor said he cannot believe the company who did the work did not have the professional common courtesy to fix the problem. In addition to this, when Rick’s crew excavated the yard to lay the patio, they were supposed to leave a trench sufficient for water to flow into the storm drain. Now we have standing water in the yard when it rains. The yard had a trench before they began excavating and we had no issues with standing water. It’s going to cost me $1,000 to have this problem resolved. Perhaps it’s all in the name: Before and After Home Improvement. Beware, you will need repairs Before and After Home Improvement allegedly completes your project!"

"It really is a big deal when you find a team that delivers what they promise and they do it with exceptional service and quality. Cassella Design & Build is that team! It has been amazing to work with them. Elijah and his team are responsive, come with great ideas, are professional, and they utilize an easy to review project system that was really cool (as you walk with them, they can add or remove items to your quote and it tracks it all). We started our project in March and the rain was a pain, but many times they pushed through since they knew we had a pool opening date that we were trying to keep. I can't say enough great things about his company. I will no doubt have them out here to do I highly recommend them!"

"Every detail up front. Work professional and expertly done."

"They did a great job listening to my needs and understanding my expectations around the scope of work."

"Excellent workers that cleared a thick growth of bamboo from yard."

"Moore Designs did our stamped concrete patio this spring. We told them our ideas and they took it up a notch to beyond what we could have imagined with lighted bench seating. It came out wonderful and brought life to a dead space in the yard. It was a wonderful experience."

"Wonderful!"

"Outstanding estimator, who gave us a few different options for the work. Cost estimate was very competitive, and they had the best 'vision' for the work, and were available to start fairly quickly. Work was completed very rapidly, but with top-notch quality and precision in their work. Highly recommended!"