"great installers, came back to make adjustments"

"I have had Lighthouse Mechanical do some work in the past and their fee seemed to be reasonable. They were helpful, polite and did good work. However, I am now questioning their fee and service. I called them on a Saturday because my system was not working. The tech was able to come out for a $99.00 diagnostic fee which I thought was reasonable for a weekend and with cold weather starting the next evening needed to get the system fixed. The tech was at my place for a minimum of 3 hours and could not locate the issue. The tech was very nice and tried hard. He even called another technician on the phone for assistance. He said he would need to come back the next day with another tech to figure out the issue. The next morning, Sunday, they both came and after more than an hour determined it was the defrost board on the heat pump. As parts places were closed they would need to come back on Monday to install a new board. They were able to do a bypass and get the heat pump to run in the meantime. The tech said the board would run $200 to $300 tops to install price. The office calls me Monday morning and it will be $408 plus the $99 diagnostic fee, Its extremely cold outside so can't really argue and price it out elsewhere. So that Monday after the call about the price another tech shows up with the board and completes the install successfully. Again nice tech even when he had to be outside working in the cold. I receive my invoice and later that day I take a moment to check the part number of the board against the internet to check pricing... $115 was the highest price I could fine. Called the person from the office to see why I was charged $408 plus the $99 diagnostic fee as this didn't add up. I understand mark-up but that's a big mark up on a $115 part and less than an hour’s labor to install it. The person that gave me the price was out and would call me back. No call back that day so I called again the next day and she answered. Her response to me is that they charge a flat fee not based on the part cost or actual installation fee but a national average. And also as they are a Trane dealer and I have a Carrier unit it is more expensive. Customers need to be aware of this. Won't be calling them again. Nice techs but 5 hours plus over two days to figure out the issue and their pricing scheme is not fair. I will check elsewhere next time."

"We are a military family and a few months ago, we were looking for a dependable and affordable heating and cooling company to put in an upgraded A/C and heating system in our home. A neighbor told us about Smiley's and how great they were so we gave them a call and had them replace our furnace and A/C unit. We are so glad we found them and all of our experiences with them have been 100% positive. The level of professionalism and job quality was more than we could have asked for and the customer service has been excellent as well. All businesses should be ran like Smiley's!
Recently, my husband was out of town and due to unforeseen circumstances, I needed Smiley's to come back to help me with some repairs. They went above and beyond to ensure we got exactly what was necessary and give us complete customer satisfaction. From the service desk to the crew of technicians who did the work, we cannot thank them enough.
We are Smiley's heating and cooling customers for life! And we recommend them to anyone needing service.
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"Very satisfied with the company and its technicians. The owner was very patient with me as I had many questions and took some time to make up my mind if I wanted to make this investment."

"Exceeded our expectations in quality of work, price and overall scope of the work completed. This was our very first air duct cleaning for this house. Dana and his crew were very well organized and meticulous about their work. Dana explained everything that needed to be done - it turned out that we had some unexpected issues discovered during the cleaning process. Repairs were suggested, options given with no pressure and we were given a very fair price. Dana and his team are professional and clearly know what they are doing. We recommend Airight with no reservations and will definitely call them again."

"I called Saturday morning and told them what it was doing. The technician was at my house within two hours. He checked it out. Refilled my fluids and checked my connections. I had heat again. They were very friendly and professional. Would highly recommend them."

"Called to arrive early if acceptable. Service performed quickly and with "feedback" as I evesdropped. Priced reasonably. Received recommendations about future possible needs."

"Repairer came very soon after called, was quite professional in his analysis of the problem. He gave us the information we needed to determine that the repair was too costly.  He offered to apply the cost of the visit toward installation of the dishwasher we would buy.  We planned to use that, but the new vendor offered installation at a lower price.  We plan  to use this business when we need appliance repair in the future.
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"Timeliness was not their strong suit...called at 930 am to say they would arrive shortly and got here at 1210. Once they arrived they did not stop until the install was complete. Clean up was commendable."

"I was relieved after switching from American Home Shield's companies to these folks. They went above and beyond other companies I'd found by installation new foundation for the unit, installing a drainage system, and doing a courtesy check on the unit."