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"Great install and customer service."

"We met Tim the owner at the Homeowner show at the Convention Center. Surprised at how personable he was. Cynthia, who handles customer service was very amiable and eager to help. Ryan, the service representative came out and gave us an estimate of a new HVAC system, since ours had died at the colder time this year.we accepted the bid and Ryan came out started the prep work. System was installed in one day. Ryan came out the next day to check everything. We concluded our business and we have wonderful heat. I cannot sing their praises enough. I would recommend them to anyone."

"great installers, came back to make adjustments"

"I have had Lighthouse Mechanical do some work in the past and their fee seemed to be reasonable. They were helpful, polite and did good work. However, I am now questioning their fee and service. I called them on a Saturday because my system was not working. The tech was able to come out for a $99.00 diagnostic fee which I thought was reasonable for a weekend and with cold weather starting the next evening needed to get the system fixed. The tech was at my place for a minimum of 3 hours and could not locate the issue. The tech was very nice and tried hard. He even called another technician on the phone for assistance. He said he would need to come back the next day with another tech to figure out the issue. The next morning, Sunday, they both came and after more than an hour determined it was the defrost board on the heat pump. As parts places were closed they would need to come back on Monday to install a new board. They were able to do a bypass and get the heat pump to run in the meantime. The tech said the board would run $200 to $300 tops to install price. The office calls me Monday morning and it will be $408 plus the $99 diagnostic fee, Its extremely cold outside so can't really argue and price it out elsewhere. So that Monday after the call about the price another tech shows up with the board and completes the install successfully. Again nice tech even when he had to be outside working in the cold. I receive my invoice and later that day I take a moment to check the part number of the board against the internet to check pricing... $115 was the highest price I could fine. Called the person from the office to see why I was charged $408 plus the $99 diagnostic fee as this didn't add up. I understand mark-up but that's a big mark up on a $115 part and less than an hour’s labor to install it. The person that gave me the price was out and would call me back. No call back that day so I called again the next day and she answered. Her response to me is that they charge a flat fee not based on the part cost or actual installation fee but a national average. And also as they are a Trane dealer and I have a Carrier unit it is more expensive. Customers need to be aware of this. Won't be calling them again. Nice techs but 5 hours plus over two days to figure out the issue and their pricing scheme is not fair. I will check elsewhere next time."

"I have used them for the past couple of years, Excellent and professional service. The tankless system install went great."

"The guys was very professional and installed heatpump system in a timely manner! I would recommend this HVAC company to anyone!"

"Rose Brothers had done a fine job of servicing my old oil burning boiler, but they didn't feel comfortable with installing the gas boiler that I thought would work best for my application.
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"Brandon, was the technician and he did a great job. Clean, prompt, courteous and technically qualified. inspected explained what was wrong and what he was going to do to fix it. he fixed it and did so very professionally.
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"It was great. They were a pleasure to work with. The crew that installed the unit was very professional and friendly. The job was completed in one day. Their price was the best out of three estimates."

"I was very pleased with the work I had done. I had a new HVAC system installed a few years ago and Alex from AirDuct Care found that the supply box on the system was not correct. The insulation was on the inside of the box rather than outside which he said could be causing problems. I had the supply box replaced and the one that was originally installed had been growing mold. This issue was never found by any heating/air conditioning people that have been servicing my system. I then had all the ducts cleaned and sanitized. The techs were on time, friendly, they worked efficiently. They cleaned all the vent covers and did touch ups on any ceiling plaster that came loose. Bill did a great job."