Get matched with top boiler installation pros in Toano, VA

"The installation went as expected. The technicians were very professional and did exactly as expected. We would certainly recommend and hire again."

"I have had Lighthouse Mechanical do some work in the past and their fee seemed to be reasonable. They were helpful, polite and did good work. However, I am now questioning their fee and service. I called them on a Saturday because my system was not working. The tech was able to come out for a $99.00 diagnostic fee which I thought was reasonable for a weekend and with cold weather starting the next evening needed to get the system fixed. The tech was at my place for a minimum of 3 hours and could not locate the issue. The tech was very nice and tried hard. He even called another technician on the phone for assistance. He said he would need to come back the next day with another tech to figure out the issue. The next morning, Sunday, they both came and after more than an hour determined it was the defrost board on the heat pump. As parts places were closed they would need to come back on Monday to install a new board. They were able to do a bypass and get the heat pump to run in the meantime. The tech said the board would run $200 to $300 tops to install price. The office calls me Monday morning and it will be $408 plus the $99 diagnostic fee, Its extremely cold outside so can't really argue and price it out elsewhere. So that Monday after the call about the price another tech shows up with the board and completes the install successfully. Again nice tech even when he had to be outside working in the cold. I receive my invoice and later that day I take a moment to check the part number of the board against the internet to check pricing... $115 was the highest price I could fine. Called the person from the office to see why I was charged $408 plus the $99 diagnostic fee as this didn't add up. I understand mark-up but that's a big mark up on a $115 part and less than an hour’s labor to install it. The person that gave me the price was out and would call me back. No call back that day so I called again the next day and she answered. Her response to me is that they charge a flat fee not based on the part cost or actual installation fee but a national average. And also as they are a Trane dealer and I have a Carrier unit it is more expensive. Customers need to be aware of this. Won't be calling them again. Nice techs but 5 hours plus over two days to figure out the issue and their pricing scheme is not fair. I will check elsewhere next time."

"The guys was very professional and installed heatpump system in a timely manner! I would recommend this HVAC company to anyone!"

"Only disappointment was that air-conditioning unit developed a system leak about 18 months after installation due to a chafing line and it was past the warranty time so it cost me to have it fixed when the cause was actually a manufacturing deficiency."

"Awesome! The tech was friendly, very professional, and did a great job. He went out of his way to come back another time to install another filter that we needed to buy. I will use these folks for my HVAC service, and recommend them highly.
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"Everything went well at that time. We called on them after the store we purchased it from were unable to get the appliances installed correctly."

"I am completely satisfied with the work done. The two men, Zach and Will, were not only very professional and knowledgeable but also very pleasant. I will be calling on them early in the new year to do several more projects."

"It went well. We will use his services again, if necessary."

"We had our ancient oil-fired boiler replaced with a natural gas, modern unit and separate hot water heater. On the one hand, it seemed like anything that could go wrong, did go wrong. On the other, we are very happy with the end result. The reason for my excellent rating is that this company responded to all of the issues quickly and decently. When a water leak under the house and another issue caused us to be without water (and hot water) for a night, they sent us to a hotel and paid for it. The owner, Andy Anderson, is a stand up guy. The (many!) extra pieces of work that had to be done (some possibly caused by the workers, but equally possibly due to old piping in a 96 year old house) were done at no extra cost to us, because he stands by his company, the quality of work, and cares about his company's reputation. If one guy didn't know how to do something, another was sent to deal with it, and make it right. Andy saw to the final check personally, which meant a lot to us- the end result is a perfectly functioning boiler and hot water heater. We would highly recommend this company and we are very happy."

"The response was greater than expected. The situation was carefully explained with extensive views and photos. Alternatives were offered to try to mitigate the expense. Because insurance compensation was in doubt, alternatives were considered and discussed. We decided to gut the entire shower; remove the jacuzzi and go for a spa like design. It worked out beautifully and we are greatly pleased with the careful work."