Get matched with top water heater pros in Patrick Springs, VA

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I think his name was Jeff he had to order a part for my gas logs. He kept me informed on status of part ordered and when to expect the part. "

"I got six estimates for replacement of my 12-year-old water heater. I went with Advanced Water Systems of Coastal NC-VA. I’m extremely happy with the purchase and installation of my new water heater. Advanced Water Systems of Coastal NC-VA impressed me at every step of the process. They provided a fair estimate, professional communication and installation, answered all my questions during the process, and cleaned up after they were done. The installation team installed a new gas shut off valve and an expansion tank, in addition to the water heater, and didn’t add on extra charges like some companies. They also insulated the pipes. I’m thankful that everything is now up to code. The plumber explained the purpose of the expansion tank, other companies didn’t even mention one. Both of the people doing the install were highly knowledgeable and efficient. I highly recommend Advanced Water Systems of Coastal NC-VA."

"My HVAC went out on New Years Day and I called several repair companies and Chirchhill was the only one to get back to me on the same day. Steve called and texted me to see what was wrong and how they could help. While on the phone I described to Steve what happened and the noises I heard prior to it going out. Steve was able to pretty much diagnose went might need to be replaced and had the part in stock! Joe came out the to my house and within 20 minutes I had heat! A few days later I called Steve back and reported to him that my heat was not working correctly (Turning on and off). Steve sent Joe back out who immediately discovered condensation inside a hose. Joe emptied out the water and left free of charge. Every works great!"

"Service was good, they very on time, very friendly, and considerate. Their prices were pretty reasonable."

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"We have a 11 year old shower installation with two shower heads and four personal jets - any of these can be independently regulated with another mixing valve for water temp. The mixing valve would only give extreme hot water and one shower head did not work. I tried four other plumbers and none would even attempt the fix; neither Lowes nor Home Depot would either. Finally called Boswell - as the unit's foreign made parts were difficult to find and initially wrong parts were sent. After three visits and multiple parts Boswell repaired it. They stuck with it, refused to give up and finally did fix it vs. the other plumbers who would not even try. Only other alternative was complete replacement of the installation which would have required ripping out the tile on two walls and a completely new hardware! I did not even price that out."