Richards Heating & Air Conditioning Co Inc

Yes, we feel they did a comprehensive job replacing the Carrier heating unit and all of the ancillary parts that go with it. The lead service person was very respectful and informative on what the plan was, estimated how long it would take and thorough in reviewing changes when the installation was finished. Richards completed the job within 24 hours of identifying the system needed replacement. 22 years ago Richards installed the previous system.

Wonderful job by Jorge, the HVAC technician! He was courteous, professional and prompt. We much appreciated him wearing shoe protection in our home. The Washington DC metro area is expecting a very long and frigid Artic Blast in the coming week, and we wanted the furnace to be in top condition during that time. Jorge also made several suggestions on how best to care for our Carrier equipment in the future.

Richards Heating and Air installed our heat pump/furnace 30+ years ago, they did a beautiful job on the installation, and the unit (carrier) performed perfectly. Our uninsulated house was hard to heat and cool, but Richards provided great service and very reasonable replacement pieces as needed. We had our house fully insulated and the new unit, installed a year and a half ago seems to coast while doing its work. Unfortunately the Carrier Infinity System smart thermostat signaled a potential problem with the blower motor, a very expensive fix if it goes bad. I contacted Richards via email sunday night, they were able to send a tech Monday afternoon. Jorge (a sharp young man) diagnosed the blower fault signal Monday, was back with the replacement Tuesday afternoon, and installed it. Unreal... major part, installed under warranty, no muss, no fuss. This story reflects every one of the few service calls we have made for our Richards Carrier systems over the past 30 years. Great response, service, staff, and family...(my commercial message) "Richards Heating and Air, why go any where else?"

My heatpump stopped working on a Sunday and Richards was able to send up an experienced and well equipped technician, Ever, to diagnose the problem and fix it if possible. He found out what was wrong quickly and got things back running. He didn't try to sell me a new HVAC system, but did point out that the coolant being used will be obsolete after January 2025, so plan on replacing it if there is a coolant leak. Ever came out quickly, did what was necessary and didn't try to upsell, so I would not hesitate to call on Richards Heating and Cooling for HVAC repair.

This company is scrupulous and honest, almost to a fault. They have never in the 26 years that I’ve been a customer done work unnecessarily. To the contrary, they constantly offer advice and services in lieu of selling me expensive equipment. Luis came to our home last week after a service visit to perform a warranty repair. He was punctual, exceptionally thorough, careful, polite, friendly and a pleasure to have in our home. He is exactly as we’ve found every technician from Richards to be. If you need HVAC work in NOVA, stop looking. Pick up the phone now and call Richards Heating and Air. You can thank me later.

Richards' service is always excellent. Recently, we called them in when our furnace stopped working and they were kind enough to fit us into their schedule on short turnaround. The technician was prompt, knowledgeable, super professional, and a strong communicator. He quickly diagnosed and addressed the problem, took time to thoughtfully inspect the system, took the necessary action to get the heat functioning again, was detail oriented, and let us know what he was doing every step of the way. He was mindful of our budget and charged us only what was necessary, but made recommendations for further action required. We are grateful to have had his and Richards' assistance with this repair, and will continue to call Richards back for our heating and AC needs.

Team of 3 helped the installation go smoothly and quickly. They laid a tarp to minimize carpet issues/stains. They provided system overview and information. Paperwork and financing were efficient. Price was less than other bids for the same carrier system.

1400 % Mark-Up? Richards replaced a 45+5MFD capacitor, available on Amazon for $14. Look it up. Excluding installation, Richards charged $182 . They also added 1 lb of refrigerant for $230, which, including installation should have cost $50. They charged $230. I DEFY RICHARD`S TO JUSTIFY A 1400% MARK UP. Be a smart consumer. Shop around. 2

They did everything they promised. Replaced a furnace the day after it broke. (It was 25+ years old). My wife and I are in our 70s. Richards knew we were in the cold and they did miracles to get their crew here so fast. They are honest, experienced people. We have used them for 20+ years. Highest possible recommendation.

Excellent installation process from experienced and helpful team. Foreman went beyond expectations, and resolved existing, related heating problem while on-site w/o additional cost.

My furnace is old but in pretty good shape. I was worried about being told to buy a new system. The technician from Richard's (Maynor) was EXCELLENT !!!! He discovered that the problem was some leaves sucked into the air intake pipe preventing the motor from coming on. He unblocked the air intake and everything works PERFECTLY !! Cost was reasonable. He was honest, knowledgeable, and thorough. I will DEFINITELY use this company again!!

This great company outshone the other 3 HVAC companies we contacted. Most knowledgeable and responsive salesman, helpful scheduling department, and productive, considerate and super professional install team! Very competitive price and super honest from estimate to install.

Truly exceptional service from sales to installation. Wayne Shenk provided no pressure sales service. He provided ideas and advice on how best to proceed in meeting our needs. Tom Smith, the owner, and Mickey, the installation manager came to our home to review the installation requirements for a new Carrier Infinity system. Our utility room is quite small and required special venting and configuration. The installation team of Ariel and Jimmy perform the best workmanship ever experienced in our home. They were professional, clean and courteous. Both treated our home like it was their own. Our special thanks to Richards Heating and Air Conditioning!

They were great. They were very responsive.

We have always used Richard's for our heating and air conditioning needs. Their service is reliable and dependable. Their reps are courteous and polite. Our rep, Maynor, introduced himself and immediately got to work. He provided a detailed report on what he found needed to be done and then immediately set about his work. He left us a job invoice that detailed the service performed. There was minimal interruption to our day. We will continue to use Richards for all of our heating and air conditioning needs.

Ever Castro was the technician who came out and worked on finding the problem and making sure the furnace worked. He was very professional and answered all my questions and did a good job. The furnace is getting older so may need to be replaced but for now it is working. Have a contract with this company for over 10 years.

They were professional, they came, and did the installation. They clean up afterwards and it was very neat. The unit is functioning properly and their price was significantly better than the competitors.

They were fantastic. They promised to replace my furnace in a day and they came through. The work was very good and professional. The manager knew what he was doing.

We noticed no heat when we returned from day trip on Sunday, Dec 6. Called Richards number and paged tech. Good news, tech arrived in 1 hour. Bad news the old furnace motor unit and controller were bad. We decided on a new unit since this was a bit older. Richards gave us a quote Monday and did the install Tuesday. The installers were very professional and courteous. They kept on masks and were mindful of the distancing requirements. The new unit was up within 4 hours and the old one gone with a very neat and tidy cleanup. I wanted a a more modern thermostat and they satisfied that request too. We rely upon Richards for any HVAC needs and we recommend them to our neighbors and friends.

All their personnel were courteous, helpful and informative. I highly recommend them.

I used Richard's to replace my HVAC a few years ago. Since then, I call on them for service, and they have been exceptional. They respond quickly, do the job efficiently and price fairly. I would highly recommend them.

The serviceman diagnosed the problem and unplugged the drainage pipe. He was very pleasant. He arrived right on time and he provided some additional advise about our humidifier.

Job was completed within a couple of hours. Men were efficient and willing to explain the new system.

Replaced both AC and Central air. Did not try to upsell and answered all my questions. Have been responsive to minor issues experienced after install.

When the crew arrived they found blockage at supply trunk due to fire damper shut down. They said they would have to return with sheet metal guy so they could repair the fire damper. They estimated the job would cost $800. They indicated a big job was required. When they arrived the next day, the "sheet metal guy" merely easily placed a small piece of sheet metal, visible to all and didn't need to repair or replace the fire damper. For this they demanded the $800. I called the office 3 times to talk with the manager. Although the receptionist promised he would call us, I received no call back to discuss this discrepancy. We will no longer use their services and are out the $800 plus the cost of the Spring checkup.