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Fairfax Electric, Plumbing & Gas
Electrical for Home Addition or Remodel Installation, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Water Heating Solutions. With over 51,000 successfully completed water heater installations we have the knowledge and experience to handle your job. From the traditional tank, to tankless or high efficiency tanks, we can work together to find the solution that's right for you.
Business highlights
26 years of experience
Services we offer
Water Heaters.
Accepted Payment Methods
- CreditCard
Reviews
4.8190 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 4% | ||
| 2% | ||
| 0% | ||
| 3% |
Showing 1-25 of 190 reviews
James L.
Sep 2024
My experience with Fairfax Electric was fantastic from start to finish. Even before the installation, all of my questions were answered immediately with courtesy and care. The costs for my new natural gas hot water heater and its installation were fair, their appointment was super fast, and I can't say enough about the installation crew. Ken and Aaron were the most courteous and knowledgeable crew imaginable and they did a fabulous job with the installation and providing important operational information afterward. I will highly recommend FEPG to anyone needing their services. - JL
James H.
Aug 2024
Everyone was friendly at Fairfax Electric Plumbing and Gas, from the office setting up the appointment to the technicians who installed our water heater. They answered all of our questions, and did not try to up sell once they got there. Fantastic job, and we will use them again. They were much cheaper than the other estimates we had.
Allan F.
Feb 2023
I just had an electric 80 gal Rheem Hybrid water heater installed in my basement by FEPG, replacing my 20+ year old Rheem heater. The whole team from the, office to the installers, are VERY knowledgeable about the products and services. Most importantly their customer service and follow-up are the best I’ve encountered with any plumbing organization. They specialize in water heater installations, and you can purchase your heater from FEPG. They will deliver, install your new heater and remove your old heater. My install only took about 2.5 hours, start to finish. Finally, I had obtained estimates from full service local Plumbing companies and with FEPG I saved up to 50% in the purchase and installation of the exact heater.
Response from Fairfax Electric, Plumbing & Gas
"Thank you."
Joe J.
Jan 2023
Brand new water heater keeps shutting down and installation company is unresponsive Fairfax Electric, Plumbing, & Gas (FEPG) installed a new gas hot water heater in my home on January 13, 2022. Soon after that the pilot light went out and would not stay lit. They finally came out and replaced a bunch of parts and it worked for a few more months before breaking down again. They left soot all over my basement. They were supposed to come out today to fix the hot water heater again, but did not show up and failed to call. No one will return my calls or emails. Brand new product has broken down twice leaving a family of five without hot water for weeks and company will not correct the issue. I think I am going to have to hire someone else and take legal action against FEPG. I see many of you have had similar issues - perhaps a class action law suit will get this company’s attention. Bringing these issues to Home Depot’s attention so they will terminate their relationship with FEPG and their customers will stop being victimized.
Response from Fairfax Electric, Plumbing & Gas
"Unfortunately the manufacturer had an issue with their 75 gallon heater. They didn’t notify us on a timely basis and didn’t have replacement parts available. Home Depot whom this install was performed through finally approved replacement. Im sorry we were not able to communicate this at the time of the issue."
Edris A.
Nov 2022
I rarely write reviews, at least for things that aren't products, but my experience with Fairfax Electric Plumbing & Gas has been great. I first used them for my parents water heater, then my in-laws, then my own home. Each time they quickly provide a quote with several options and are available the next business day for installation. On my most recent install, the tech came out on time but noticed the new water heater was slightly too tall to properly vent given my utility room layout. He showed me the issue and explained it in terms I could understand. Without me lifting a finger, that same day I had a new quote in my inbox for the new part (was essentially same size/cost) and once again scheduled for the next day! Install went smooth, tech's were professional, communication was excellent. Why can't everyone do this? Thank you! Definitely keeping you all on speed dial for any needs. -Ed
Response from Fairfax Electric, Plumbing & Gas
"Thank you for taking the time to write this review and your continued loyalty. If there is any other home improvement project we can help you with, just let us know. We now offer HVAC services."
Nichole L.
Apr 2022
Very thorough in explaining additional pipe fitting work that needed to be done when replacing my hot water heater in order to bring it up to code. Also, thorough in answering questions about size and type of hot water heater to get. Reviewed components of new hot water heater.
Response from Fairfax Electric, Plumbing & Gas
"Thank you."
Jennifer M.
Dec 2021
Fabulous! They were able to come the day after we called. They called 20 min before arrival and came on time. The install was quick and efficient, the team explained everything in detail.
Response from Fairfax Electric, Plumbing & Gas
"We appreciate you leaving this review. Thank you."
Andrea L.
Aug 2021
Excellent experience on short notice. Timely and courteous service from first response through to installation of a new water heater. Highly recommend!
SA P.
May 2021
The crew showed up promptly and professionally did the job. Explained the process and answered all questions very clearly. Very much appreciate it.
Response from Fairfax Electric, Plumbing & Gas
"Thank you for your review."
Jimmy G.
Apr 2021
Very well, only issue I had was a $90 charge I wasn’t aware of in the original quote, to replace a pipe.
Response from Fairfax Electric, Plumbing & Gas
"Thank you for your review."
Marcella B.
Mar 2021
Excellent service from start to finish. Affiliated with Home Depot. Offered several options and provide estimates quickly. Installation was scheduled immediately and went smoothly.
Amy B.
Feb 2021
Dre and his colleague were awesome. They were friendly, helpful, honest and knowledgeable. Everyone from the folks who called me to set up the appt to the installers were awesome.
Julia G.
Feb 2021
Couldn’t have gone smoother from the initial call to installation. The sales person was thorough, clear, knew the product choices inside and out. The installation team were top notch, on time, pretty much a precision operation done by real pros. We got a 12 year warranty Rheem 50 gallon gas water heater.
Kellie C.
Oct 2020
If I could rate them a C-, I would. I had a gas hot water heater replaced. It was installed fairly quickly, and the front office was very professional and easy to work with. I am also pleased that the safety inspection in Fairfax County was included with the transaction. The problem was the "up-sell". The lead installer was not going to install the heater because he said the venting needed to be 4 inch instead of 3 inch, and that it needed to be an insulated duct -- due to "code". He asserted that the inspectors were very picky. I gave him a hard time because I had been taking cold showers in the middle of a pandemic for a few days. I said it had been that way for 30 years. So he said he'd install the heater anyway, but that I should get the venting before inspection. Ah, but his company does not do the venting installation. I called the company he recommended (MRStride) 3 times until they finally got back to me. In the meantime, I talked to other contractors. One (SSI Service Specialties) did not seem certain it was necessary, but did not tell me it wasn't. Another (Mixing Bowl Contracting) told me it was not necessary. MRStride finally showed up and quoted me $700-1200, depending on a per hour labor scale. (BTW, the water heater installation was $1500.) I went ahead and got the inspection from Fairfax County without doing the venting upgrade. It passed. The inspector said the venting recommendation was "an up-sell". So, I'm happy to have hot water, and to have avoided a snake oil sale, but irritated about the time and energy it cost me for something completely unnecessary. Buyer beware.
Response from Fairfax Electric, Plumbing & Gas
"I have reviewed the pictures and I think I know what the issue is and why its possible your county inspector missed the potential problem. Its certainly harder with the county performing face time inspections. The International Plumbing code requires the venting from the water heater to maintain a 6" clearance to anything combustible. It appears that the area of concern is tucked behind the furnace duct work and at that spot it is less than the required distance at that point. I'm sorry the exact spot wasn't pointed out to you so that you could have made sure the inspector saw it. At this point I would encourage you to verify that the venting at that point is up to code. If you would like to discuss further please contact me and I would be happy to go over our concerns with you."
Don W.
May 2020
They did a great job!!!
Brian B.
Jan 2020
I was a little hesitant to contract with Fairfax Electric after learning about their Home Depot affiliation. But they offered the best combination of price and value. Installation went smoothly. Only out-of-spec addition was the installation of a required shut-off valve near the base of the water heater.
Mike L.
Jan 2020
Very well. and I love it
Bruce W.
Nov 2019
Fantastic!
Kurt C.
Jul 2019
All elements of service were great, price was very competitive, and work was performed the day after we agreed to estimate.
Brandon H.
Dec 2018
F,E,P&G was terrific. I highly recommend!
Turone P.
Dec 2018
the technicians did not turn the furnace shut off valve. they turned on the water heater shutoff valve. I had to pay 55 dollars to a furnace company to come and tell me the furnace shut off valve was not turned on. I talked to Gina at Fairfax plumbing and gas, sent her pictures of the to valves and refused to reimburse me the 55 dollars I had spent to furnace company. I will never ever use this company again and I am going to let all my friends and neighbors know what happened to me
Response from Fairfax Electric, Plumbing & Gas
"I'm sorry to hear about your experience with our company and your furnace. While we did replace your water heater, the furnace shut off valve was not in the area that we worked. We took careful consideration of the where your furnace valve was located, the time of the year our installation took place, [summer], and how almost 2 months had passed since the homes in our area had to switch to heat because of the unseasonable cold start to winter."
Pamela B.
Sep 2018
From the time they initially contacted me until the installation was completed, they were professional prompt and courteous.
Response from Fairfax Electric, Plumbing & Gas
"We appreciate you talking the time to rate our service. Thank you for your positive words."
Brandon H.
Jul 2018
I had to replace a gas water heater that was leaking and called Fairfax Electric, Plumbing & Gas after getting an estimate from one of the major companies you always see on TV and hear on radio. FE, P&G was terrific throughout the entire process. They were able to discuss my options and get me an estimate the same day as I called. They performed the work 3 days after I got an estimate and gave me the option to schedule the installation the next day. From the front office staff to the guys who did the installation, they were professional, prompt, and a pleasure to deal with. Not only that, they were $800 cheaper than their competitor who I originally called. Highly recommend. Would 100% use them again.
Response from Fairfax Electric, Plumbing & Gas
"Thanks Mr. [Member Name Removed]. We appreciate you taking the time to rate our service."
Bill W.
Jun 2018
Quick, efficient, and neat.
Patrick N.
Mar 2018
Excellent service...we were very pleased.
Licensing
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FAQ
Fairfax Electric, Plumbing & Gas is currently rated 4.8 overall out of 5.
Fairfax Electric, Plumbing & Gas accepts the following forms of payment: CreditCard
No, Fairfax Electric, Plumbing & Gas does not offer free project estimates.
No, Fairfax Electric, Plumbing & Gas does not offer eco-friendly accreditations.
No, Fairfax Electric, Plumbing & Gas does not offer a senior discount.
No, Fairfax Electric, Plumbing & Gas does not offer emergency services.
No, Fairfax Electric, Plumbing & Gas does not offer warranties.