Aire Serv of the Willamette

We were referred to Aire Serv through our google nest system because our heating and cooling system traveled perfectly fine in the bottom half of our house - but not that great at the top. On the hottest days, we would get a “fail to cool” notice from our Nest because our upstairs always had a hard time getting to the desired cooling level. We finally had a technician come out on 9/26/22. He took a look, pulled parts of the system apart and told us a variety of services that needed to be completed. We thanked him and said we would talk about it and reach out this week to discuss how we want to move forward. Problem # 1: The bottom half of our house cooled and heated perfectly fine. However the DAY he leaves our house, the entire house is HOT. The system is no longer working at the top or bottom. We spent the night sweating and trying to figure out how the entire system all of a sudden stopped working? We reached out to the team and simply shared that something was switched off during their diagnostics and asked if someone can come switch it back on because it was working fine before he came.They proceeded to tell us we’d need to pay an additional $125 diagnostic fee to have someone come back since we “did not move forward with any of the technicians recommendations”. What? So, the technician accidentally turns something off and now we have to pay for them to come switch it on? We called them to further clarify and their rep Erin said, “Well this happens when you have as many needs as your system does. So it’s pretty normal that it’d stop working when he leaves. If it’s something he did, we’ll waive it for you. But I saw the pictures - it’s not uncommon for you to experience this”. How does that make any sense? It just so happens that when your technician comes, and we don’t move forward (yet) with your services, the whole system shuts off? That’s not uncommon? Not only does that sound wrong - it’s not great customer service. Especially if… Problem #2: We compared the estimates he provided for the services needed to the market and other quotes and Aire Serv’s prices are well beyond the market’s fees for the same services. Hence, our desire to think about it and better understand why. We didn’t mind paying for the service at all - but what makes it so much higher than everyone else? Problem #3: We had an additional tech come out to check the system. We found that most of the quotes from Aire Serv were for equipment we didn’t need. Not only that but we found that the service tech removed a part from that system that would cause it to fail! He purposely removed the straighter valves from both the liquid line and the section line. This is something the tech had never seen before and there’s no way our unit would run without them. He also crushed down the box filter in the furnace to the bottom of the filter box - essentially making it useless. We believe this is because we didn’t accept their grossly overpriced quotes and by making the system fail, we’d have no choice but tho bring them back out. I wouldn’t recommend this company to anyone. If you see their name, run!

Excellent! Jose did a professional, thorough job of cleaning, testing and offering recommendations.

This was classic bait and switch tactics. In the middle of a heat wave I called to get the AC unit serviced. Over the phone I was quoted $89 plus whatever parts would be necessary. When the tech arrived the problem was diagnosed in 5 minutes as a faulty capacitor - a part I later discover is quite inexpensive at less than $40. 5 minutes later the unit was working but the invoice was $450 - which is a whopping 300% MORE than a typical capacitor replacement. Of course not being an expert I didn’t realize I was grossly overcharged till after the fact and doing my own research. When confronted with this the owner responded with indifference. Highly unethical and horrible customer service. DO NOT USE THESE PEOPLE!

Worst experience ever! The two contractors Aire Serv sent to my home to do the needed work were unprofessional, did shoddy work, and one of them complained very loudly the entire time he was in the crawlspace. After the work was done, they said they were late for their next appointment and took off quickly before I even had a chance to check their work. One of the new vents was installed very crooked. It looked like crap! While examining the rest of their work, I found the ducting was coming apart because they were installed incorrectly. They also left a pile of trash in the crawlspace and left a crumpled sheet of paper in one of the vents. Their **** job cost me over $1,800. I sent Aire Serv a letter demanding they fix their mistakes free of further charge to me. They refused to cooperate so I had to hire another contractor to redo all of Aire Serv's ****** work for an additional $1,000.

Great. On time and professional

Initial heater was installed and I was happy with the work. However, upon recent inspection a water leak was found in my heater and what the technician called a code violation by another office within the Airserv franchise chain. This technician told me I needed to contact the Willamette office to see if they would honor the installation warranty, then I was told by the Willamette office that they cannot do work in my area any more, so they cannot help me. So now I am facing a $450 repair bill on a fairly new furnance due to a possible installation issue, and the people that installed it can't come to my house any more? This is bizarre and should give anyone looking to buy a new heater pause before working with this company.

Good service

I used Airserve for a new construction build project. It was a residential, two story house. We decided on a two zone system and paid to upgrade the system in order to accommodate the two zones (additional dampers, controls and a variable speed furnace). A small upstairs and a large downstairs made balancing the two zones a bit of a challenge. As a result the installer decided to plug the downstairs master bedroom and master bath into the upstairs zone. You can probably imagine why this might be problematic. The vary reason people install a different zone on different floors is because warm air rises and the two floors need to be treated differently. When I called the report the issue it took several attempts to get a call back. I finally was connected to Jim the general manager. The guy was a total *****. He was condescending, arrogant and didnt offer any help at all. He had zero remorse and was completely defensive the entire time. He said I was asking for "more additional comfort" "add ons and extras" and so that would require me paying addition money. As a result, I decided to ask a couple other HVAC companies to come out and have a look at the situation. Both told me they had been with their companies for 10+ years and had never seen an upstairs zone be directed to a downstairs bedroom. They both understood the challenges of a small upstairs and a large downstairs but said there is an easy work around that they do all the time (size the bypass damper properly). They also both had a fix that was was relatively straight forward. I would never use airserve again. I would recommend looking at some other companies. Both Santiam Heating and Sheetmetal and also Focus Heating and construction are much better. Sometimes I read negative reviews and imagine the person writing them is the type to complain about everything. If my order gets messed up at a restaurant, Ill just eat it anyways. I avoid confrontation at all cost. I care about people and try to give them the benefit of the doubt. In this case I really feel like they messed up. Mess ups happen, I understand. I just wanted them to offer a reasonable solution to help fix it. I would have been happy with an apology and splitting the cost of getting the issue fixed (they quoted me $1200 for the fix).

We were very pleased with their professionalism and follow up. We would recommend them.

Prompt, communicative, took care of needed repairs immediately. Would definitely call them again!

They did a a good job and they were pretty thorough. I would hire them again.

Went fine. Not sure what happen, there might have been aI car accident on the road but they arrived 40 minutes after the window they gave.

They were punctual for initial 'diagnosis and repair' but unfortunately they seem to be incapable or unwilling to figure out the underlying cause of things, and more than willing to accept nearly $2500 for a 3 week "fix". I was told the electrostatic air filters were not well maintained which impeded air flow and allowed condensation to build up leading to water dripping onto the power head and shorting it. This made sense, I paid the to replace the power head, charging field and cleaned filter cells. 3 weeks later. Heat pump/furnace again stopped. Water again accumulating. They sent a service technician the following day. I am out of town and received no phone call regarding their assessment, just another invoice with a somewhat cryptic and very poorly written explanation with absolutely nobody available to talk to about it until Tuesday (after the holiday weekend). I will copy an paste their explanation here. "Found five amp low-voltage fuse blown again and water on floor. Checked thermostat found thermostat was set to 66° and calling for cooling customer set thermostat to 68° on average which of these temperatures can potentially cause the system to freeze up and do damage. Recommend leaving thermostat to 70 or above for cooling or have low ambient kit installed on system to prevent coil Freeze up. Refrigerant temperatures and yeah yeah yeah pressures are normal left EAC unplugged suggest leaving unplugged for several days to dry out it does appear to still be operational." So in short it seems they misdiagnosed the cause for water build up which lead to the initial short circuit and $2500 replacement. I went forth with a costly repair based on the information provided to me as I was told the water build up was due to lack of maintenance and not having filter cells regularly cleaned. Now filter cells are all clean and after 3 weeks we have the same problem. I have paid that money and apparently cannot turn thermostat below 68 degrees unless I have a low ambient kit installed, and who knows how much money they will want for that. I called them within 30 minutes of receiving the invoice, first could not get past the call center, then eventually forwarded my contact to the on call technician. Received a call from them shortly thereafter but he was very rude and essentially seemed to be blaming me for talking to the "wrong guy", since "I'm just the on call technician". Ultimately he had no information to offer me regarding the work done at my house earlier that morning and eventually hung up on me. Unless they are able to remedy this situation I will be talking with my credit card company about this fraudulent charge.

Paid ~10k for New AC & furnace in April 2017. The Installation took ~1 day, went smoothly but I did have to call a week later as they never scheduled someone to connect AC after electrical was installed. The guy who came out checked Freon level & said it was low, which should have caused suspicion but I was just happy to finally have AC in my 3 story house. The bedrooms are on the third floor so it gets pretty sweltering in the summer. The AC worked fine all summer in 2017 but now 1yr later it’s not working. While the AC unit did turn on it was not cooling the air, as evidenced by my thermostat going up from 77 to 79 despite being set to 75. A Technician came out & said there was a leak so my *new* AC now has 0 coolant (I assume this is really bad for the environment but too late) They were able to schedule repair the next day but ONLY from 10am- 12pm, not very flexible considering they made the error by improperly installing it. But I work evening so I was able to accommodate this, especially because it’s gonna be hot in the next few days. It took about 2.5hrs for the tech to fix it on Friday (no charge as it is under warranty) & luckily he arrived early so I was still able to make it to work on time. However it appears he didn’t bother to test the AC to make sure it actually worked. Last night I decide to test my AC & now the AC unit itself is NOT even turning on. I checked the electrical panel & the power was on so that’s not the issue. I STILL don’t have AC & it’s now a weekend so who knows if it will get repaired before the sweltered heat begins. And this is only ONE YEAR after install. This is WAY to many problems to have from an “experienced” company. I’m highly suspicious the AC itself may be a lemon, a very very expensive lemon. It’s now 9am & I am still waiting for a call from the on call technician (after leaving a message at midnight). And in case you can’t tell by this post, I am a VERY UNSATISFIED CUSTOMER. I don’t think it’s asking too much to have an AC unit function for more than one season.

Diagnostics run on first visit; board was received by Air Serv and return-call was performed here at home. Work was prompt, efficient and courteous. It solved a problem that had been recurring for years.

Allen B. just serviced our gas furnace, and he did a GREAT job. Answered all my questions, explained what he was doing and why it was needed. We appreciate his thorough service and want him back again when Aire Serv has another special in a year. Thank you for providing needed service with great technicians and price (Angie's List special).

great job by servicemen

It all went well. We came home from a vacation to find our 24 year old furnace had conked out during a very cold snap in December. Aire Serv sent someone out the next day who gave us all the options available. Salesman was professional and knowledgeable. He provided us with electric heaters to bring our house up from 40 degrees to our comfort zone of 67 degrees in bedroom, kitchen and family room for the weekend until the installers could come. The installers were polite, professional and punctual so that we were up and running the new high efficiency furnace the same day. Business office was helpful in providing the documents and information needed for the energy rebate. Love my new smart thermostat.

Dean was professional and full of good information. Gave me my options, and did not try to upsell. Would hire when it is time to replace the furnace.

Great Inspection and discussion of options for heating and cooling upstairs! Tech was punctual and professional. Would definitely use again!

Excellent. I understand the bill of health on the furnace, and I’m clear on what I shoud watch out for and when it should be looked at or replaced. The guy was super nice and helpful. I was comfortable working th him in the house.

The young man seemed to know what he was doing. got right to it. clean and neat

Well overall

Good, did inspection and suggested recommendations. Had the tech come back out after the first appointment due to unusual noise.

1/2 of the first repair did not work, and the furnace stopped working. They came back and fixed it, but it is still not optimal, and needs more work.