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"Kevin was great! He was very knowledgeable and I just appreciated him repairing our gas fireplaces."

"They were quick and professional. The process was painless, and our technician was very efficient at solving our problem. 10/10 It involved taking apart the dryer and securing the vent to the wall adjacent to the dryer. I had ordered all the parts required but I needed the expertise and peace of mind that it would be done properly. Especially with putting it back together correctly. Nickea solved this issue with speed and professionalism. Thanks!"

"Brian and his son were wonderful and came out on New Year s Eve morning to get my gas range installed."

"The work went OK.  Several of the tasks were sub-let to other contractors — this was reasonable because removing the original mix of builder's rubble, clay and weeds and bringing in soil meant getting some big digging machinery into my back garden, and most landscapers don't have such machinery themselves.  Another example was the final addition of bark mulch, which was sub-ed to a company with a mulch blower.  The problems came because there was little supervision of the subs, so the man with the big digger broke a lot a pavers at the front of the house (which were not scheduled to be replaced) when he drove the digger over them, and the man with the mulch blower buried the bottom of my wooden fence.

My original expectation, which was that Burrell would carefully attend to all of the details, turned out to be wrong.  If I noticed and pointed out a shortcoming, Burrell would eventually fix, it, somewhat reluctantly.  For example, the initial Scope of Work required him to "Till and amend soil in future side yard planting areas" (plantings in the side yards were not included in the project). When we later went to add plants in these areas, we found that the soil had not been amended or tilled, but just covered with mulch.  Burrell did correct this, but only after we insisted.

At the end of the first winter, quite a number of the plants had died.  This may just be because it was a very hard winter, and because the plants were not installed until October and so did not have much time to get established before the bad weather.   In June Burrell and a small crew came back to replace the dead plants — a one year guarantee was part of the original contract. Some of the replacements were dead within four days; I'm still waiting for them to be replaced a second time.  

Overall, the garden looks good.   Some of the plants are thriving, and I'm enjoying using it this summer.  The patio, in particular, looks very good, and I have recommended Burrell to friends who have admired it.  However, every time I go out to do some work, I'm annoyed by something that wasn't done quite right.  Little things, mostly, which I can often fix myself, but which I don't feel I should have to fix, given the money that I spent on this project. Examples are correcting the grading around a pre-exitsting tree so that it isn't buried too deep, gluing down loose capstones, and un-burrying the fence.  I'm also concerned about the long-term durability of some of the hardscaping; one of the flagstones on the patio has cracked, and one side of the path at the East side of the house is now several inches lower than the other side; both of these point to insufficient excavation and compacting of the new sub-grade material.  

I'm amending this review because after he read it, Burrell 'phoned me to complain that I hadn't been fair to him, because I had mentioned shortcomings but not the good parts.  He had a good point there, and I've added more positive comments.  He was also upset because I mentioned problems that he fixed after I pointed them out.   I think that whether or not I've been fair on t his point depends on whose responsibility you think it is to supervise the work of the subcontractors and ensure quality: the homeowner or the contractor.  We clearly have a difference of opinion on this which I don't think will be resolved.      

Update (Sept 2012) after two years:  there were serious subsidence problems with a path at one side of the house. One side of the path had sunk about 4 inches relative to the other side, and the surface (compacted 1/4" minus gravel) was loose.   Burrell agreed to add more gravel and re-compact the path, even though he said that the work was out of warranty.  I also asked him to re-set a fence panel that had shifted;  I paid him for this, since the panel had originally been set by another contractor.   ProScape came and performed this work while I was out of town, and it seems to have been taken care of in a professional manner."

"I was put in touch with a technician named Tom. He was able to help me diagnose the issue with the bake igniter in my gas oven, during a remote video call. Tom sent me a link for the replacement part and explained how to install it. He even gave me a helpful tip for how to clean my oven’s glass window. I was able to replace the part easily using Tom’s instructions. I am very satisfied with the repair and with the help I got from Tom."

"Determined the issue and my oven was fixed within 2 hours."

"Installation of a French drain, modified an existing sprinkler system, installed a new cedar fence & seeded our back yard"

"Bob and his crew were prompt and professional. Told us it would take about a week and came in right on time."

"Great experience. Responsive, reliable, prompt, knowledgeable and efficient. Iâ d definitely hire again for a future project."

"Repaired and repainted shed building. Did great job at reasonable price."