Knapp's Service & Appliance Repair LLC

Ultimately, I needed to replace the oven because Knapp could not find parts for it. Fairly new Whirlpool oven, however had no model number on unit (homebuilder got a deal). Knapp made two visits with new parts, attempted to fix, then said they could not fix it. BUT, Knapp did not charge me for their time and labor. Zero. Pleasant surprise and quite honorable of them to do this.

Please read: Do not hire Knapp's for repairs on high end appliances. These are nice guys, they probably know how to work on most brands. But on high end brands they have less experience and they will wing it. My 6 burner stove now has only 3 functioning burners. They over-torqued one of the burner pipes and completely and snapped off the connecting gas line. Now I have to hire another company to do repair the damage Knapp's did.

They found the leak right away, but after they left there was another leak, caused by another problem as well as no ice being produced. They had to come back a second time, but all is good.

Well. Masked, efficient, explained well, cleaned up.

Perfect. They were on time, professional and cheery.

While I ended up buying a new washer, they were very professional and gave me the info I needed to make a informed decision.

Excellent -- came earlier than scheduled (which was fine!), diagnosed the problem, went to get the part and it was fixed...Even said our 20-year old dryer was better than all the new ones out there! Who knows if true or not, but VERY nice and thorough.

Thorough assessment. Conscientious instruction. Problem solved. Excellent warranty.

The tech was very professional, did a diagnostic to quickly identify the issue and fixed a clogged washer filter that stopped water from draining. It was a simple repair that took less than 30 minutes to complete. He was also able to come in and do work safely - wearing mask, social distance and keeping the work area sanitized.

Highly recommended. Knapps had done excellent job fixing our Dryer, replace broken heating elements. He arrived on-time for appointment, did high quality repair work and with excellent customer service. We will hire Knapps again for other appliance repair.