Founded 2012 • With Angi since April 2015
Angi Certified
Read reviews by category
07/26/2022
Shibalik C.
Very well coordinated and knowledgeable.
Description of Work
Dishwasher repair
Category appliance repair
Cost $488.77
Services Performed? Yes
Hire Again? Yes
Work Completed On 11/04/2021
07/21/2022
TOM H.
Very well. Paul arrived on time. He figured it out right away. He had the parts and a clear explanation of the root cause. Great guy.
Description of Work
Troubleshoot and repair gas dryer that would not run
Category appliance repair
Cost $240
Services Performed? Yes
Hire Again? Yes
Work Completed On 07/20/2022
02/04/2022
Robert L.
super service, reasonable rates, knew what they were doing and showed up when they said they would. My go-to in future.
Description of Work
appliance installations
Category small appliance repair
Services Performed? Yes
Hire Again? Yes
Work Completed On 02/04/2022
05/31/2021
Jim P.
Ultimately, I needed to replace the oven because Knapp could not find parts for it. Fairly new Whirlpool oven, however had no model number on unit (homebuilder got a deal). Knapp made two visits with new parts, attempted to fix, then said they could not fix it. BUT, Knapp did not charge me for their time and labor. Zero. Pleasant surprise and quite honorable of them to do this.
Description of Work
Wall oven kept losing heat.
Category appliance repair
Hire Again? Yes
Work Completed On 05/24/2021
04/06/2021
Chris T.
Please read: Do not hire Knapp's for repairs on high end appliances. These are nice guys, they probably know how to work on most brands. But on high end brands they have less experience and they will wing it. My 6 burner stove now has only 3 functioning burners. They over-torqued one of the burner pipes and completely and snapped off the connecting gas line. Now I have to hire another company to do repair the damage Knapp's did.
Description of Work
Range Repair
Category appliance repair
Cost $80
Services Performed? Yes
Work Completed On 03/06/2021
Service Provider Response
We are sorry that you felt you had a bad experience. We appreciate your feedback, as this helps us grow and improve our business performance for our Customers. Thank you02/07/2021
ROBERT S.
They found the leak right away, but after they left there was another leak, caused by another problem as well as no ice being produced. They had to come back a second time, but all is good.
Description of Work
Repair water leak and frozen line to ice maker in the refrigerator
Category appliance repair
Cost $150
Services Performed? Yes
Hire Again? Yes
Work Completed On 02/04/2021
12/22/2020
Kathleen A.
Well. Masked, efficient, explained well, cleaned up.
Description of Work
oven repair
Category appliance repair
Services Performed? Yes
Hire Again? Yes
Work Completed On 12/22/2020
11/04/2020
Jan C.
Perfect. They were on time, professional and cheery.
Description of Work
New coil in oven and install new garbage disposal
Category appliance repair, small appliance repair
Cost $400
Services Performed? Yes
Hire Again? Yes
Work Completed On 11/04/2020
10/29/2020
Paul W.
While I ended up buying a new washer, they were very professional and gave me the info I needed to make a informed decision.
Description of Work
Washer repair
Category appliance repair
Services Performed? Yes
Hire Again? Yes
Work Completed On 10/29/2020
10/24/2020
susan Y.
Excellent -- came earlier than scheduled (which was fine!), diagnosed the problem, went to get the part and it was fixed...Even said our 20-year old dryer was better than all the new ones out there! Who knows if true or not, but VERY nice and thorough.
Description of Work
Dryer didn't heat
Category appliance repair
Services Performed? Yes
Hire Again? Yes
Work Completed On 10/24/2020
10/23/2020
Rick V.
Thorough assessment. Conscientious instruction. Problem solved. Excellent warranty.
Description of Work
Clothes washer repair
Category appliance repair
Cost $159
Services Performed? Yes
Hire Again? Yes
Work Completed On 10/19/2020
10/14/2020
Minda S.
The tech was very professional, did a diagnostic to quickly identify the issue and fixed a clogged washer filter that stopped water from draining. It was a simple repair that took less than 30 minutes to complete. He was also able to come in and do work safely - wearing mask, social distance and keeping the work area sanitized.
Description of Work
Repair a front loading washer that would not drain.
Category appliance repair
Services Performed? Yes
Hire Again? Yes
Work Completed On 10/14/2020
10/09/2020
CK T.
Highly recommended. Knapps had done excellent job fixing our Dryer, replace broken heating elements. He arrived on-time for appointment, did high quality repair work and with excellent customer service. We will hire Knapps again for other appliance repair.
Description of Work
Dryer - replace heating elements
Category appliance repair
Cost $200
Services Performed? Yes
Hire Again? Yes
Work Completed On 10/09/2020
10/05/2020
Jesse H.
The team was very responsive and communicated very well. Unfortunately the result of the diagnosis was that the appliance needed to be replaced and therefore no repair was completed. But the Knapp's team was very transparent and helpful through the process.
Description of Work
Diagnostic visit to see why microwave hood stopped working
Category small appliance repair
Cost $75
Services Performed? Yes
Hire Again? Yes
Work Completed On 09/28/2020
07/26/2020
Lynne E.
The repairman said the dishwasher needs replacing. He adjusted the freezer door on the refrigerator and checked the condition of the standalone freezer. He was excellent.
Description of Work
Assess kitchen appliances
Category appliance repair
Cost $179
Services Performed? Yes
Hire Again? Yes
Work Completed On 06/02/2020
07/17/2020
Dorothy W.
I recently bought a house that had a new dishwasher improperly installed, and Mr. Knapp figured out the problem right away and fixed it. I will be calling Knapp's again any time I have an appliance problem.
Description of Work
Dishwasher reinstall.
Category small appliance repair
Cost $149
Services Performed? Yes
Hire Again? Yes
Work Completed On 07/07/2020
07/09/2020
Judy B.
They could not come to my address no work done found someone on my own
Description of Work
refrigerator repair
Category appliance repair
Work Completed On 07/09/2020
Service Provider Response
I'm sorry you weren't happy that you were politely told on the phone that your residence is about 40 miles outside of our service area. I don't understand how you can be upset at a company just because we don't service your area. Maybe in the future as our Company grows, we will service your area. Thank you04/26/2020
Richard B.
Servies was good and he kept to the schedule. I wish it was a little cheaper, but the quality of the work was A+
Description of Work
Compressor in fridge went bad
Category appliance repair
Cost $850
Services Performed? Yes
Hire Again? Yes
Work Completed On 04/26/2020
04/26/2020
Jordi K.
Excellent was expedient and practiced safer precautions during this pandemic.
Description of Work
Fix washing machine
Category appliance repair
Services Performed? Yes
Hire Again? Yes
Work Completed On 04/26/2020
04/19/2020
Sylecia J.
They found out what the issue was, sadly it means getting a part or replacing the entire appliance. But at least we know now!
Description of Work
Dishwasher wouldn’t drain
Category appliance repair
Services Performed? Yes
Hire Again? Yes
Work Completed On 04/18/2020
02/11/2020
Glenn R.
Very happy with the results. Work was done quickly and an explanation of the problem was given and how to avoid it again.
Description of Work
Repair of the oven
Category appliance repair
Services Performed? Yes
Hire Again? Yes
Work Completed On 02/11/2020
01/24/2020
Desiree P.
Two trips required and not fully repaired due to damage. Done well enough to use burner.
Description of Work
Repair of gas stove burner
Category appliance repair
Cost $90
Services Performed? Yes
Hire Again? Yes
Work Completed On 01/14/2020
12/07/2019
TOM S.
Overall the service was excellent. Here are the details: My 16-year old Frigidaire garage freezer was still keeping food cold, but not freezing some of the food and the compressor blower stopped coming on. James answered within a few rings on my first call at 6:30PM on a Thursday. I told him my situation. He said he wanted to not hand it off to someone else because he was the refrigerant expert for them. Said he'd call back within 30 min. to set an appt. He called back on time and set an appt w/me the next day, giving me a 2-hour window. On the appt day, he arrived exactly at the start of the appt window, calling me first to let me know he was at my house. He listened to my experience w/the freezer, looked at it for a couple minutes and quickly diagnosed that I had either a blockage or leak in the cooling lines the wind throughout my racks which is why the top of the freezer was working, but not the bottom. After letting me know it would cost ~$450 to repair, he advised me to get a new freezer rather than pay for the costly repair. He felt that given the complexity and cost of the repair and the age of the freezer, I could get a brand new one for just about $100 more. So I took his advice and only paid the service call of $70 (less the Angie's List 10% discount). Turns out he was exactly right. I purchased a new freezer later that day – same brand, almost the same model, but with better features and for $540, or just about exactly what James predicted. I'd highly recommend James and Knapp for your appliance needs. He was quick communicated excellent, was on-time and courteous and gave solid advice. I feel he is someone you can trust.
Description of Work
Assess why garage freezer was not working 100%
Category appliance repair
Cost $63
Services Performed? Yes
Hire Again? Yes
Work Completed On 12/06/2019