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"The job was to clean and provide necessary maintenance on a Weber Genesis E-10 natural gas BBQ. Price was reasonable and Kevin was knew the BBQ."

"After about 15 minutes from arriving to cleaning my gas stove burners, the charge was $239.00!!!!! Get an appraisal first before hiring these guys! The technician was professional and on time, but what a rip off. Get someone else if you can."

"He was friendly and knowledgeable and got the job done in a timely manner. I had a gas stove replace an electric range. I loved how he cleaned up behind himself.The price was very reasonable."

"I was put in touch with a technician named Tom. He was able to help me diagnose the issue with the bake igniter in my gas oven, during a remote video call. Tom sent me a link for the replacement part and explained how to install it. He even gave me a helpful tip for how to clean my oven’s glass window. I was able to replace the part easily using Tom’s instructions. I am very satisfied with the repair and with the help I got from Tom."

"The work went OK.  Several of the tasks were sub-let to other contractors — this was reasonable because removing the original mix of builder's rubble, clay and weeds and bringing in soil meant getting some big digging machinery into my back garden, and most landscapers don't have such machinery themselves.  Another example was the final addition of bark mulch, which was sub-ed to a company with a mulch blower.  The problems came because there was little supervision of the subs, so the man with the big digger broke a lot a pavers at the front of the house (which were not scheduled to be replaced) when he drove the digger over them, and the man with the mulch blower buried the bottom of my wooden fence.

My original expectation, which was that Burrell would carefully attend to all of the details, turned out to be wrong.  If I noticed and pointed out a shortcoming, Burrell would eventually fix, it, somewhat reluctantly.  For example, the initial Scope of Work required him to "Till and amend soil in future side yard planting areas" (plantings in the side yards were not included in the project). When we later went to add plants in these areas, we found that the soil had not been amended or tilled, but just covered with mulch.  Burrell did correct this, but only after we insisted.

At the end of the first winter, quite a number of the plants had died.  This may just be because it was a very hard winter, and because the plants were not installed until October and so did not have much time to get established before the bad weather.   In June Burrell and a small crew came back to replace the dead plants — a one year guarantee was part of the original contract. Some of the replacements were dead within four days; I'm still waiting for them to be replaced a second time.  

Overall, the garden looks good.   Some of the plants are thriving, and I'm enjoying using it this summer.  The patio, in particular, looks very good, and I have recommended Burrell to friends who have admired it.  However, every time I go out to do some work, I'm annoyed by something that wasn't done quite right.  Little things, mostly, which I can often fix myself, but which I don't feel I should have to fix, given the money that I spent on this project. Examples are correcting the grading around a pre-exitsting tree so that it isn't buried too deep, gluing down loose capstones, and un-burrying the fence.  I'm also concerned about the long-term durability of some of the hardscaping; one of the flagstones on the patio has cracked, and one side of the path at the East side of the house is now several inches lower than the other side; both of these point to insufficient excavation and compacting of the new sub-grade material.  

I'm amending this review because after he read it, Burrell 'phoned me to complain that I hadn't been fair to him, because I had mentioned shortcomings but not the good parts.  He had a good point there, and I've added more positive comments.  He was also upset because I mentioned problems that he fixed after I pointed them out.   I think that whether or not I've been fair on t his point depends on whose responsibility you think it is to supervise the work of the subcontractors and ensure quality: the homeowner or the contractor.  We clearly have a difference of opinion on this which I don't think will be resolved.      

Update (Sept 2012) after two years:  there were serious subsidence problems with a path at one side of the house. One side of the path had sunk about 4 inches relative to the other side, and the surface (compacted 1/4" minus gravel) was loose.   Burrell agreed to add more gravel and re-compact the path, even though he said that the work was out of warranty.  I also asked him to re-set a fence panel that had shifted;  I paid him for this, since the panel had originally been set by another contractor.   ProScape came and performed this work while I was out of town, and it seems to have been taken care of in a professional manner."

"Determined the issue and my oven was fixed within 2 hours."

"Bob and his crew did a terrific job. We are loving the patio."

7NL Handyman\n\nAt 7NL Handyman, our customers are our top priority. We specialize in providing professional, reliable, and high-quality service, completing every project with the same care and dedication as if it were our own home.\n\nWe have more than 5 years of experience in the apartment industry, residential maintenance, remodeling, and general construction. Our commitment is to deliver efficient solutions, personalized service, and results that exceed our customers’ expectations.\n\n7NL Handyman was founded from the vision of two brothers who shared the dream of building a company based on honesty, responsibility, and excellence in customer service. We believe that every job, no matter the size, deserves to be completed with professionalism, attention to detail, and the highest standards of quality.\n\nOur mission is to become our customers’ first choice whenever they need dependable handyman services\n\nTreating Every Project as If It Were Our Own.

"Michael arrived promptly and did a great job. Thank you!"

"I found Pacific Northwest Cabinetry on Angie's List and took advantage of a $99 offer for a kitchen design consultation. Peter Schraner, owner, and Crystal Kennedy, designer, came to my house for that initial meeting. My house has a narrow galley-type kitchen that had been remodeled (before I bought it) in the cheapest way possible and in a manner completely out of character with the rest of the house. I told Peter and Crystal that I wanted a kitchen that would fit with the era of the house--a 1922 Dutch Colonial. Crystal asked lots of questions and took notes while Peter was busy taking careful measurements. I mention the measurements because Peter was the only contractor I talked to who told me that the kitchen could not be widened--the stairs to the second floor were in the way (it turned out he was absolutely correct about that!). At the time he even offered to refund my $99 when it was obvious I was disappointed that I was stuck with my narrow kitchen. I declined the offer because as a result of this meeting, I was already impressed with this company and wanted to see their design and bid--it was clear that this team is knowledgeable and very experienced in remodeling older homes. I cannot say enough good things about the design Crystal produced. It was by far the best design I got and exactly what I had hoped for--beautiful, functional, and entirely in keeping with the rest of the house (I had bought a few books on traditional/classic kitchens, and Crystal's design incorporated several of the features I saw there, e.g., glass cabinets, built-in hutch, subway tile, furniture feet at the bottom of the cabinetry). Peter's bid for the job was more expensive than most of the other bids I received, but I was prepared for that by reading the reviews on Angie's List. What you get in return is a project that involves quality workmanship from start to finish and is completed on time and on budget with nary a hitch. If Peter says your project will take 8-10 weeks, then your project will take 8-10 weeks. This was particularly important in my case because as part of the job I had the hardwood floors refinished in the entire house. As a result, we had to move out completely from the first and second floors for a period of time, so I welcomed Peter's tight schedule since I was having to coordinate both the move-out and move-back-in with the moving company. Peter's initial bid did not include a few things that were in the bids of other contractors--insulation in the kitchen and mudroom, replacement of cast iron pipe from upstairs bath (the kitchen was going to be gutted from floor to ceiling so the drain would be easily accessible), replacement of molding so that all doorways in the kitchen would coordinate. But he agreed to add these items since all were good ideas. During the whole time I was undergoing the lengthy process of deciding on a general contractor for my project, I peppered Peter and Crystal with many emails asking lots of questions, and they unfailingly answered them all in good time and with the detail I needed. At the start of the project Peter provided me with a schedule that indicated what was going to be done each day of the remodel. The remarkable thing is that the schedule was followed to the letter; the only deviation occurred when inspectors didn't show up, something over which Peter had no control. Peter was even able to accommodate last-minute additions to the project that I ended up wanting, including extensive painting throughout the house, as well as electrical work upstairs and in the basement that had nothing to do with the kitchen remodel. Yet somehow everything magically stayed on the original schedule--it is simply stunning how Peter manages to do that. The remodeling process itself went extraordinarily smoothly. Crystal, the designer, provided a lot of support for decisions I had to make along the way, including selection of the countertop, tile backsplash color, sink and faucet, light fixture in the mud room, and paint color, not just in the kitchen but throughout the house. All of the craftsmen Peter brought into my home were top-notch. And, in particular, I cannot say enough good things about the cabinetmakers in Peter's shop--Josh, Aaron, and Mike. The cabinets they built and installed for me (full overlay cabinets in kitchen and mud room, flush inset cabinets in the dining room) are absolutely gorgeous, with superb quality workmanship. I should also mention that the level of service throughout the project was extraordinary, even after the project was over and I'd paid my final bill. As just one example, I accidentally managed to put a ding in my new countertop shortly after moving back in. I emailed Peter about my mishap, and soon the countertop guy was back at my house fixing it, at no cost to me. I now have a beautiful new kitchen that is timeless and elegant, as well as new built-ins with lighted glass shelves in the dining room, newly-refinished hardwood floors throughout the house, and fresh paint nearly everywhere. My house has been transformed! I've had two friends comment independently that the kitchen looks like it has always been there--exactly what I was aiming for. In sum, I am so glad I decided to work with Pacific Northwest Cabinetry on this project. It was worth everything I paid for it and I could not be happier."