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"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."

"American Home Shield (AHS) warranty is replacing my broken microwave with a new one. I received the new microwave on 11/11/2020 and notified AHS it was in my possession. Part of the warranty contract includes the installation of the new microwave. AHS typically assigns contractors themselves. However, this time AHS contracted with C & R Services with a dispatch number on 11/13/2020 for C & R to assign a local contractor to do the install. After two weeks of waiting and not being contacted by C & R or a contractor, I called C & R to follow up on the status. They said it would be 1 to 2 weeks from the date they received the dispatch from AHS. I informed them it had been 2 weeks in which they replied that it would be another 2 weeks. As of today, 12/11/2020, 4 weeks from the date C & R received the dispatch, I have not been contacted by C & R or a contractor. C & R's lack of communication and customer service is absurd. AHS informed me that they do not have any authority over C & R."

"Ethics don't stand with this company. I recently had a visit from a technician and he was here for a whole 12-15 minutes, and not a single tool was brought in. He looked into the crawl space and determined that the job I requested was unable to be done, declined the job, and walked away. It was frustrating, but I understood. Plumbline then proceeded to charge me for "journeyman labor" of almost $100. I called and asked what I was being charged for when they denied the job and walked away, she claimed they were here for over an hour and tried to get it installed. which is untrue. Not to mention the fact that my state does not honor the journeyman licensing, but yet they still tried to put that license on the charge. I highly advise going through a different company, the technicians don't seen to really care about residential calls, and put very little effort in helping us. and the office staff, even though very polite and nice, don't seem like they want to help me understand why I'm being billed when the job was denied. save the stress and time, go somewhere else."

"Hot water running in the shower would not turn off. Two emergency calls to D&D at 7:15 pm and 7:30 9/21. The city came out to turn the water off at 9 pm. Received a voice mail Sunday morning at 0724 returning my call. 12 hours later!"

"I ordered a part from this company for my dryer. They claim: 2 Day Quick Delivery! 365 Day Return Policy! Free Tech Support! I returned the unused part in their own packaging and they refused to provide a refund! Apparently, there's some hidden small print in their return policy that if you open the box and touch the product, that item is no longer eligible for a refund. They claim that the part showed signs of installation such as scuff marks. I asked for the part to be sent back to me for inspection by other professionals, but they refused because they disposed of the part. I've never encountered with such a scam company as this one and advise all to stay away from their misleadings! Good luck trying to get a refund from them, you're not getting one."

"They told me it was a covered repair and to get the work done and submit invoice and they would reimburse us. We got it done and submitted the invoice. After 3 months of constant follow up they covered part of the parts charge and none of the labor. Then, following up again, they responded with, WE ARE CLOSING THE BUSINESS."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."