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"Hired Neli for a virtual repair of our Whirlpool washer. Tom was VERY knowledgeable, friendly and professional. We came up with a solid diagnosis of my issue and the replacement parts required. Tom advised me to consider the value of repairing, parts costs and time required, vs. a new purchase and the effort to repair was not going to be simple. We chatted about the pros/cons a lot. As the washer was 6+ years old and there were holiday sales I opted to purchase a new unit. This is the 3rd time I have worked with Neli. All instances have been very productive and positive."

"American Home Shield (AHS) warranty is replacing my broken microwave with a new one. I received the new microwave on 11/11/2020 and notified AHS it was in my possession. Part of the warranty contract includes the installation of the new microwave. AHS typically assigns contractors themselves. However, this time AHS contracted with C & R Services with a dispatch number on 11/13/2020 for C & R to assign a local contractor to do the install. After two weeks of waiting and not being contacted by C & R or a contractor, I called C & R to follow up on the status. They said it would be 1 to 2 weeks from the date they received the dispatch from AHS. I informed them it had been 2 weeks in which they replied that it would be another 2 weeks. As of today, 12/11/2020, 4 weeks from the date C & R received the dispatch, I have not been contacted by C & R or a contractor. C & R's lack of communication and customer service is absurd. AHS informed me that they do not have any authority over C & R."

"We bought the place knowing the water pipes needed to be replaced and it was the first task we took on after closing. D&D were good to work with. They were on time, had to track where the water lines were, cut out minimal drywall to do so, and worked with us to relocate the heater indoors from the crawl space, add water overflow pan/drain and were flexible regarding how to run the lines for an expected new washer/dryer. The whole job took two days to complete, with us taking care of drywall repairs later. We had one small and very slow drip leak involving one Rehau connector to the water heater which they fixed with a new Pex constriction ring. We have near instant hot water in the master bath now, very quick elsewhere; lower bills and greater confidence in the water pipes. The also fixed the main sewer line which was hanging low due to broken nylon hanging bands using a better strap system and J-hook at a 90 degree elbow at a corner. Our water pressure was well over 80 PSI with no regulator to begin with and the addition of a regulator was welcome relief to the potential effects. They replaced the "home made" home-run system made with individual T connectors on both hot and cold sides with a standard layout that is efficient for our small place. They included new hose bibs with frost protection brass fittings. The only concern we had was a pipe crossing in the primary wet wall between the utility room and master bath caused us to have to trim out the studs for drywall to fit well afterwards. We brought this to their attention and know they took some action to address it, but turned out not to be enough to satisfy the drywall; shimming the drywall out worked well enough, just a little more time. All in all, we were very satisfied with the effort and thought it well worth the price to get rid of the risk with polybutylene pipes and getting the water heater in a better environment.."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."