Get matched with top heating and air conditioning pros in Sanford, NC

"We donâ t trust repair people, until now! Emerson's dedication to his work, technical expertise, and commitment to customer satisfaction make him an exceptional choice for any HVAC and indoor air quality needs. We had the privilege of working with Emerson, and his performance has exceeded our expectations. He possesses a deep understanding of HVAC systems and is proficient in diagnosing and resolving a wide range of issues, whether it's repairing a malfunctioning air conditioner on a scorching summer day or ensuring optimal indoor air quality for a family's comfort and health. He was able to troubleshoot where our leak was based from job experience and was able to do it over the phone. That is impressive! Emerson's preventative maintenance services are second to none. His meticulous approach ensured that our HVAC systems operate at peak efficiency, saving homeowners money on energy bills and preventing costly breakdowns. He conducts thorough inspections, identifies potential problems early, and provides proactive solutions, demonstrating his commitment to long-term customer satisfaction. In addition to his technical skills, Emerson is a true professional in every sense of the word. He is punctual, reliable, and communicates effectively with clients, is great at explaining complex issues in a clear and understandable manner. Emerson's dedication to customer service is evident in his willingness to go the extra mile to ensure that clients are fully satisfied with his work. Whether it's repairing an air conditioning unit, optimizing heat pumps, improving indoor air quality, or handling complex ductwork and ventilation projects, Emerson Thompson consistently delivers top-notch results. His passion for his work, combined with his technical proficiency, makes him an invaluable asset to any homeowner or business seeking HVAC and indoor air quality solutions. We wholeheartedly recommend Emerson Thompson for any HVAC-related projects, knowing that he will provide the highest level of service and expertise. You can trust him to deliver outstanding results and exceed your expectations."

"They were very professional and very knowledgeable about the project that they were hired to do. I would most definitely connect CARTER HVAC SERVICE for any future projects."

"I have a Service Agreement with this company. I was having an issue with the downstairs heat not running. They gave me an estimate to replace zone board and zone damper motor. I paid $1,160.52 to have that done. The downstairs heater then was working fine, but I started having issues with the upstairs that very night. I couldn't get the temperature to drop below 70 degrees when I put the thermostat as low as 65 degrees. They sent a different person out to look at it. He said there was nothing wrong, and the issue was that the heat downstairs, which was set at 68 degrees, was causing it to heat up to 70 degrees upstairs. I knew this was not right, because I always set it at 68 upstairs and downstairs at night and never had this issue before. He was insistent. He said he didn't do anything, but somehow the issue was fixed after he left. So, whatever. I was just glad that it was working correctly again. In the mean time the first worker had told me my system was the original system (whic"

"Kenny did a superb job and was very professional, will definitely us them again!"

"Chris Cash and his assistant Hunter replaced my underground water service line on 10/27/25. Both were a pleasure to work with and I wouldn’t hesitate to recommend them both for all of your plumbing needs. Chris knows how to take care of his customers and exceeded my expectations again & again!"

"Mr. Mcneil went out of his way to come at the end of a long day on a Friday evening to repair my furnace because the weather was predicted to be cold over the weekend. Originally he had said he would come on Monday, but he said he realized that the weather would make it an uncomfortable weekend for me and came after 6 PM to help me out. So I was comfortable all weekend because of his concern. He fixed the problem with in a half an hour. Also because of the Pandemic, I really appreciated his effort to stay far away from me and to not come into my house. We communicated by phone or at a great distance outside. This was very much appreciated."

"Everything was great! Tim was wonderful to work with, showed up early for each appointment, and CM's use of technology is very much appreciated."

"Seemed very nice on the phone but when I went to hire them I would of had to wait almost 6 to 8 weeks because they were totally booked out. So figured they must really have a great business just was sorry i couldn't wait."

"Still waiting for a call back after initial visit. They were to move forward but no time schedule yet and A/C not working. As of now, this looks like 4 days of wasted time as I am not sure their customer service exist. The lady this morning said she would mark as urgent and get to a manager. You would think a simple call to a customer explaining backlog or schedule repair date should not take more than 5 minutes. Will give them until later today and then move on..."

"It went well! He was nice and polite and took pride in his work."