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Spartan Heating and Air Conditioning
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Here at Spartan Heating & Air Conditioning, we believe service and knowledge are what sets us apart from your run-of-the-mill heating and air companies. You'll always be given the best service from the friendliest and most knowledgeable staff that Augusta and the CSRA has to offer. We are a heating and air company you can truly rely on. When your life needs a bit more comfort, call Spartan Heating & Air. We'll be there.
Business highlights
Emergency services offered
18 years of experience
Services we offer
Residential and commercial heating & air.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.743 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 5% | ||
| 2% | ||
| 0% | ||
| 5% |
Showing 1-25 of 43 reviews
Carolyn V.
Dec 2018
I called Spartan after being told i may have a gas leak. They responded immediately and within a few hours, the leak was fixed. They were very courteous and did a great job. I highly recommend this company. Will definitely use them in the future.
Amy S.
Jun 2018
They came out the next day and had my house cooled off very quickly. The serviceman was extremely polite and professional. Highly recommend this company.
Amy S.
May 2018
All of the employees have been very professional and our air conditioning unit was repaired quickly.
Ken S.
Jul 2017
Great. Within a few hours, the air was cooler and drier in the house.
Amy S.
Jul 2017
They were A across the board; that's why I called them back.
Amy S.
Jul 2017
.
Amy S.
Mar 2017
They are excellent. They're my favorite company. I will use them again, in fact they will probably come out next month. They're professional, they're on time, and they give me a good price. And I don't ever feel like I'm getting ripped off.
Arthur W.
Jan 2017
unknown
DeLeah L.
Jan 2017
The service was performed well (friendly, professional service technician), and the price was very reasonable. I would have given an overall rating of A, but the service representative was running behind schedule and arrived after our appointment. I was called by their office ahead of time to inform me of the delay; however, I had to cancel plans scheduled for after the appointment.
Terrell B.
Oct 2016
unknown
Amy S.
Oct 2016
Professional prompt courteous and efficient
Claire S.
Jul 2016
unknown
Claire S.
Jul 2016
I started using them around 2 years ago.
Claire S.
Jul 2016
They do 2 checks a year. I signed a contract with them. They check the system to make sure that there are no leaks and that it's within tolerance and they change out the filters for the unit at the same time. It's $169 for the 2 visits in the year.
Andy M.
Jun 2016
unknown
Perry M.
Sep 2015
unknown
William L.
Aug 2015
Very well
Response from Spartan Heating and Air Conditioning
"Thank you for the review. We do try to make our appointments in the time the customer requested. We sometimes run behind due the repairs needed on other customer systems. I am pleased to read that you where satisfied with our overall performance and how we dealt with your issue."
Melissa S.
Jul 2015
Spartan is a great company who has provided outstanding customer service to me. I was without AC and trying to work through AHS to get a new system installed. Spartan came through when AHS and their AC company did not, taking care of me in 100 degree weather in a very expeditious manner. They also have technicians on call on weekends and holidays. Can't say enough good things about Spartan and I refer them to all my friends. They were also very helpful in getting me the paperwork I needed as I tried to get a cash reimbursement from AHS.
Response from Spartan Heating and Air Conditioning
"Thank you for the great review. We work very hard to make such purchases as easy as possible for our customer. It nice to here from our customer and how satisfied they are with us. I look forward to a long relationship with you. I will let everyone involved with your account know how pleased you are.Thank you for trusting us with your home."
Tom H.
May 2015
Tommy with Spartan HVAC was great, the whole way thru. I told him I was on a tight budget and wanted to replace the furnace that felt like it was full of rust and was over 30 years old. He came right away to give an estimate and said they took photos of it because it had lasted almost long enough to be an antique. Tommy gave me three detailed estimates with total costs, including a cut rate one replacing the gas furnace, one a little higher replacing the gas furnace and outside unit and one replacing the whole system with a heat pump. I did some research and decided on the heat pump because I have always worried about that furnace in the attic in a two story rental house that always has little kiddies sleeping in those upstairs bedrooms. Tommy and the team finished the whole job extremely quickly, hauled away all the antiques and garbage and had the system looking great and working within one day.
Response from Spartan Heating and Air Conditioning
"Thank you for trusting us to replace your system. We are very proud of the team we have here and how they take care of our customers. I know you will be happy with the new system and thank you for sharing your experience with us. I will be sure to let them know how happy you are."
Jennifer R.
Mar 2015
I have had Spartan's maintenance contract for the last year and a half. When my heat stopped working while I was out of town, I was able to contact the company to make arrangements to have a technician meet me at the house the next afternoon when I got back to town. He was able to fix the system quickly. Unfortunately, it stopped working again a couple of days later and a different technician came out first thing on Saturday morning to fix the issue. But it became very clear I needed a new system, which I knew I needed to replace within the next year or two (it was 14 yrs old). Tommy came out on Monday to evaluate the system and be able to give me a quote to replace the system. He emailed me 3 options the same afternoon and answered all my questions. I decided on the system and made arrangements to have the system installed a couple of weeks later. On the week they were to install, it was going to rain on the day originally planned so they came the day before to install the system. I was out of town, but they installed everything except the new thermostat and a technician came by the next morning when I was back in town to install the new thermostat. This was a great experience all around and everyone was great to work with!
Response from Spartan Heating and Air Conditioning
"We at Spartan are very happy that you choose us to be your service provider. Its always great to hear our customer are happy with the service we provide. The system you choose should make you very happy for years to come and we look forward to serving you. I will share your comments with the guys so they know how pleased you are with there work. Thanks again!"
Adelheid W.
Mar 2015
Not well at all -- In July of last year maintenance was performed by Spartan - I signed up for a maintenance contract and paid $159.00. I went under the impression that the company would have a record of when the next service should be performed
Not so. And now all I want is a return of $79.50 that is owed to me due to non-performance
Having read the company's answer I would like to add that if a customer leaves three requests for a call back and none takes place is somewhat upsetting. As an 83 year old widow with limited income I felt the need to let the owner know what I wanted to discuss, hard to do if no one calls back. $79.50 are a lot of money to me - the owner might use that amount for a lunch. I only want to add one sentence to this whole scenario - "the smart one gives in".
Not so. And now all I want is a return of $79.50 that is owed to me due to non-performance
Having read the company's answer I would like to add that if a customer leaves three requests for a call back and none takes place is somewhat upsetting. As an 83 year old widow with limited income I felt the need to let the owner know what I wanted to discuss, hard to do if no one calls back. $79.50 are a lot of money to me - the owner might use that amount for a lunch. I only want to add one sentence to this whole scenario - "the smart one gives in".
Response from Spartan Heating and Air Conditioning
"We try to make every effort to get you scheduled for service. You 2nd service was not due until February of this year. The only way we have to contact you is by telephone and mail. If we dont hear back from a customer we have to assume they will make contact with us once they are ready for service. If you wanted to set up a appointment to have your system serviced all you had to do is contact us though our Web page Angie's list like you did for this review or call us directly. I reviewed the phone calls and the only messages we received from you is that you wanted a refund with no other explanation. As you where told I (the owner) was out of the office and would call you once I got back in to discuss with you. It is our goal to resolve any issues with our customers. Please review the term of the agreement that you signed . If you need a copy we will be happy to provide you with one. I will accept this review as you your written cancellation. There is no refund policy in agreement that you signed."
Colleen J.
Jan 2015
unknown
Janinne L.
Dec 2014
It was a Saturday morning & even so , the technician responded quickly to our call. We were without heat during a cold snap in SC. He immediately saw the problem & installed a new thermostat I would definitely use Spartan HVAC again
Response from Spartan Heating and Air Conditioning
"Thanks for the great review. We look forward to helping with your needs in the future. I will share your comments with the technician so he knows how happy you are with his work."
Brenda M.
Aug 2014
The heating part of my 20 year old system was no longer functional and I was very stressed about not having heat with winter coming in a few months. I spoke with the sales rep at Spartan, Tommy Thompson. He visited my home with information about Carrier systems and even explained options for financing. He was very friendly and professional. Installers arrived at the exact date and time scheduled and began work immediately. Both David and Kenny were knowledgeable and courteous. My new digital thermostat was put in and one of the installers (David?) showed me how to set it. Great job guys! Overall this was a good "non-stressful" experience and I am extremely satisfied with this company and it's wonderful employees.
Response from Spartan Heating and Air Conditioning
"We are so glad you are happy with the installation of your new heating and air system! We believe in providing plenty of options for customers in the market for a new HVAC system. We look forward to working with you again in the future. Thanks again!"
Andrew K.
Jul 2014
David, the Spartan service technician, was great. He was knowledgeable about the system, was able to provide fair advice, and fixed the problem quickly. He quickly came in and diagnosed the problem. Turned out that the dead AC was actually just really dirty and needed to be cleaned. He talked me through the entire process along with information about costs before the work was done. Very professional. I now have a new AC service company because of the visit.
Response from Spartan Heating and Air Conditioning
"Thank you for your positive feedback! We are so glad you plan on using us in the future and that you signed up for our Service Agreement program. We look forward to seeing you in the fall! Thanks again:)"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Spartan Heating and Air Conditioning is currently rated 4.7 overall out of 5.
Spartan Heating and Air Conditioning accepts the following forms of payment: CreditCard
Yes, Spartan Heating and Air Conditioning offers free project estimates.
No, Spartan Heating and Air Conditioning does not offer eco-friendly accreditations.
No, Spartan Heating and Air Conditioning does not offer a senior discount.
Yes, Spartan Heating and Air Conditioning offers emergency services.
No, Spartan Heating and Air Conditioning does not offer warranties.