Get matched with top heating and air conditioning pros in Broadway, NC

"Very competent professional work - highly recommended to improve your home safety"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Called Schwartz on a Sunday morning and Eddie came by about 90 mins later. He was excellent. He was very upfront that there is a standard $200 fee for Sunday work. He took a look at my unit and diagnosed the problem quickly. It just needed to be flushed so that the thermostat could work okay. Highly recommend."

"We got assigned this vendor through American Home Shield on June 7. Our AC unit was not holding 79 degrees in our upper floor. The tech came 5 days later and diagnosed a leak in the evaporator coil. They replaced it one week later ($3.5k). The following day, the unit was functioning worse than prior to the installation not holding 80 degrees in any of the floors. We called and came again 3 days later. One would expect they would come earlier as it was a follow up. They told us they need it to re-adjust the temperature of the compressor, apparently (they told us) this is common after coil replacement (why this was not done first? no idea!). One day after the visit, the unit still cannot hold 80 degrees in both floors. It is obvious the tech has no idea of what he is doing. At this point I am not sure the initial diagnosis and replacement of the coil (with the consequent fees of adding new refrigerant, $1800 + hand labor+ modifications, all not covered by AHS) was correct. Extremely frustrated experience. I would not recommend this vendor."

"Great!! Demetrius quickly diagnosed the problem and made the appropriate repairs. Very happy with the responsiveness and professionalism."

"I contacted 3 different companies, and this is the only one that I recommend. Our salesman Kent Tysinger was wonderful. He was the only one that showed us pictures of our house underneath it. He even called me one night after his working houses to answer my question. He recommended what would work and he was correct. It took less than a week for the job to be started. Jonathan Stone & his crew came to the job site for one week. Each day Jonathan or one of his crew members would tell me what they were doing that day. When the day ended one of his crew members would come tell me that they were leaving and that they would be back the next day and they always arrived at the time that was stated. I had some concerns, and the GM manager came to my house and assisted with the issues. Also, when the job was completed, Jonathan went over all the pictures that he took of the complete job. All I can say is that this company better keep the employees that has assisted me with my job. We are so satisfied with the complete work."

"This team was great. They were prompt and efficient. Very polite and respectful. I would highly recommend them if you need windows."

"At best incompetent, at worst dishonest. This is a saga but if you need help with leak detection, you should read this before calling roto rooter. We were notified that we had high water usage by the town. We called roto rooter on a Monday afternoon for leak detection. They said they would call back in an hour. They did not. We called them, they asked us to wait a bit longer. Sure, no problem. Finally they call at 7 PM and say they couldn't fit us in and schedule us for the next day, 3-7 PM. We are unhappy but understand the world is understaffed and look forward to some answers the next day. The next day I get a call from the technician letting us know that he would be there from 6-7. Great! Then we get a call at 6:30 letting us know he is 45 minutes out according to GPS. Not ideal, but still fine. Unfortunately, Courtland must have gotten lost for 45 more minutes despite his GPS and doesn't show up until 8 PM. We had already called dispatch to cancel because we needed to put our kids to bed, but that message did not get to him. He's here though, so we let him do the job. He says there is water in the crawl space, recommends digging up the line in the front yard and quotes us $4200. Yikes! Because the vibes were off, I called for a second opinion Wednesday morning. They show up as scheduled on the same day. To my surprise, the technician tells me there is no water under the house. He explains to me how to read the meter and shows me that the meter says 0 gallons of water are being used per minute, indicating no leak. However, the usage goes up periodically, indicating a running toilet. We discover the toilet upstairs needs to be replaced. The repair (including the new toilet) is 1/6 of the cost we were quoted by roto rooter. Now here is the kicker. Courtland's card indicates he is the Excavation Sales Supervisor. I'm pretty certain he was trying to upsell us to have the yard excavated, hoping we would never look under the house to verify his claims. So, not only was he incredibly late and inconsiderate of our time but he was also either incredibly incompetent and didn't even check the meter or he just straight up lied. Either way I will never trust Roto Rooter with my business again since this is the kind of person they employ and apparently promote to supervisory roles."

"Justin always does superior work! So glad he’s my service guy!"