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"Dan installed a new roof and siding on our house in 2008 after a hailstorm. In July of 2019 we noticed a brown spot on the ceiling in a bedroom and determined there two leaks in the roof. After numerous unanswered calls, Dan finally agreed to come out and look at the roof and determined that there may have been an issue with the way the shingles were installed around the roof vents and he corrected that but the roof still leaked. Dan came out again and decided to caulk around the vents as he determined that was the only place the water could be coming from even though the leaks were four and nine feet away from the nearest vent. Even after caulking the vents the roof still leaked. Dan came out again and covered one of the vents with plastic to see if it was the vent itself but the roof still leaked. Dan came out yet again and replaced four vents but the roof still leaked. Dan tells me at this point that it can’t be anything he did and didn’t offer any further solutions on how to fix the problem. By now it is October and we are running out of time to get things fixed so I agreed to pay Dan’s cost for materials needed to replace the shingles on the portion of the roof that leaked but I couldn’t get him to agree to pay for the labor. I finally agree to pay for the labor too because my roof is still leaking and I need it fixed. At this point Dan asks me to determine how much of the roof should be replaced. Isn’t that his job? He even refused to come out and look at the roof while his crew removed the shingles to see if there was any way to determine what the problem was. Dan does not return phone calls on a timely basis (this was also true in 2008) and in my case he was not willing to stand behind his warranty or even offer any suggestions on how we could possibly get some relief from the shingle manufacturer. Dan claims that in doing roofs for 40 years he had never seen a problem like mine. I talked to three other roofers about my problem and they all agreed that even if they could not have determined why the roof was leaking they would have replaced the shingles at no cost to me for two reasons; one is that it would have been the right thing to do and the other was to avoid getting a bad review. Also, all of the other roofers refused to try and fix the leak as they did not want to take on the liability if the problem persisted. They would only replace the whole roof."

"I highly recommend everyone stay away from TCR. TL;DR several roofing installation mistakes made, severe lack of communication from TCR throughout the entire process, and I was asked to write a review before work even began - red flag. After getting roof replacement quotes from 5 different companies, I decided to go with the second to cheapest option - which was Twin City Roofing. And of course, I got what I paid for. The problems began after I signed the quote and handed over the deposit check. I live next to a day care and young children play outside all of the time. Paul, the project manager that was working with me, suggested they perform all of the work on the 4th of July week since kids likely wouldn’t be at the day care then. I arranged with my neighbor to not have kids there that week. A few weeks go by and I didn’t hear from Paul or anyone else at TCR. The Friday before the 4th of July week, I reached out to Paul to find out when they would be coming and he said “Next week I believe”. Then on Monday when no one arrived, I reached out to Paul again. He responded by saying he was on vacation and that Robert P. in the production office could help. I reached out to Robert and he said “I can tell you it won’t be this week.” Obviously I was unhappy that the roof wasn’t going to be replaced that week but I was more upset with the lack of communication throughout the process. It should not be on the client to have to contact the company multiple times to try to get answers. Nonetheless, when the roofers came to replace the roof on my house, garage and shed, they came unannounced. The concerning issues came from work on the roofs. The shingles on the ridge of my shed transitioned from shingles that are meant to be put on ridges to what look like starter shingles. It is very obvious this is not correct. And on my garage, there is a full 15” of a starter shingle that is literally just hanging from the edge of my roof. How did this get missed?? And the biggest issue is with the flat roofs on my house. I asked all of the appropriate questions to Paul from the outset to make sure that there would be grading on the flat roofs such that all of the water would flow to the spout and drain. Alas, a few days after the work was complete, we got our first rain storm and I saw water pooling along the edges of the flat roof and heavy pooling in one corner. I contacted TCR on July 14th and sent pictures of all of these issues. I didn’t get a response so I sent a second email on 7/20. I finally got a response from Tyler and he asked me when would be a good time the following day for him to check out my issues. I responded with a time in the morning. I then didn’t hear back from him and he did not show up the next day. I was later contacted by Robert and he said he was working on a game plan on getting my issues addressed. Five days later (7/26), he sent another email saying he would have a game plan the following day and he would let me know. As you can imagine, I did not hear from him on 7/27. I emailed Robert again on 7/28 with no response. Finally on 8/9, Tyler came out to my house to take pictures of my concerns. He agreed that all of them need to be addressed. He said he would let me know soon what the next steps would be. I have not heard from him since. I emailed Robert on 8/16 telling him Tyler came out to my house and that I was looking for more information when the fixes can occur. I have not heard from TCR since - at all. I should have known from the get go something was off because after I gave Paul the deposit check, he asked me to write a good review of his efforts to boost the company. I was certainly not going to write a review for services that had not yet begun. If you do go with TCR, make sure to pay as little as possible up front so they have to come back and fix issues before they get their full payment."

"I was in need of soffit, fascia, and siding. Had an estimate drawn up for all of it. We decided to just do gutters, soffit, and fascia (thankfully). Did a walk through, and contract signing gave them half down (all professional up to this point). Then it went downhill. Short story, the job is done 2.5 months later. Sales guy goofed, mishandled the situation. Water behind the fascia, lights not reinstalled, coax not put back. Countless emails, calls etc. Just got off the phone with Charles who went off on me because he thought I was some other guy. But at least I let them finish the job, not like the other guy from last year. Well, apparently I am not the only one."

"They did an excellent job despite my husband and I being unprepared. The price was very fair and we plan to use them again."

"They guys suck."

"Great job, very prompt, and nice people!"