Founded 1978 • With Angi since June 2000
Service Provider Response
I have no record of your message in our message pad. I don't know what happened. Could you have left a message at a wrong number?Service Provider Response
Sorry for the lack of communication regarding your project. We don't purposely ignore people with small projects. My carpenter does a lot of small jobs for me. It's March now and i don't remember the circumstances around her project.Service Provider Response
Thanks for calling us for the garage reroof. It's great having old customers call us back when they have new projects.Service Provider Response
Thanks for doing the review.Service Provider Response
Thanks so much for taking the time to do the review. Have a great winter. (If that's even possible in Minnesota)Service Provider Response
Our experience is that Dan Netco Exteriors takes labor shortcuts in order to win bids and later refuses to honor their warranty on resulting problems. We hired Dan Netko Exteriors to paint my elderly father’s house and deck. Since the house is cedar and the previous paint was peeling badly we tried to find someone who would not skimp on the extensive prep needed. We selected them to do an estimate because their website states: “From the most intricate and detailed interior painting job to exterior painting requiring extensive surface prep, our professional painters do it all” and also regarding their warranty: “Our 15 year warranty on workmanship is exceptional in the contracting business” We emphasized to the estimator that given the extensive prep work needed, we wanted to make sure that the bid fully covered all labor to ensure long-lasting results. When we asked if the deck could be completed the painter said yes, though it might require additional labor and stated that the same paint used on the house would work fine on the deck. We agreed to the bid price plus time and materials for wood replacement as needed. The job was completed to our satisfaction in September but by May, much of the paint had peeled from the deck rails and floor. We called Dan Netco about the problem and Dan asked that we send photos of the problem. We sent photos clearly depicting the peeling paint and Dan agreed that there was a problem. His response was that decks were a problem and he should have told us it needed sanding but he was reluctant to tell homeowners that for fear of losing the bid. On further protest Dan said he would talk to the painter but he has not returned phone calls or emails since. We felt this relatively contained problem could easily have been resolved and are very disappointed. What good is a 15 year warranty that isn’t honored even 6 months after the work? We have not done any work for this member. It sounds like she is referring to painting we did for her father in law in Andover. I did not say: "he should have told us it needed sanding but he was reluctant to tell homeowners that for fear of losing the bid. " My painting crew did a great job on painting the house and garage and the her father in law does not have any complaints on that. The fact is that the wood deck surface in some areas and some parts of the top surface of the handrails were badly weather damaged (cracked and some algae/fungus starting to grow). When my painter started to work on the deck, he should have alerted the homeowner that nothing will stick to horizontal surfaces that have been weather damaged to that degree. He should have let me know before he went ahead and painted or stained those surfaces. Then I could have talked to the homeowner and prepared him for the possible failure of the paint in those areas and I would have suggested replacing those boards that were badly compromised. I'm sorry that this didn't happen. If he wants us to replace all the bad wood on the deck surface and all the bad handrails, we could do that.Service Provider Response
Thanks for doing the review [member name removed]. It was a pleasure meeting you and working with you. Thanks for choosing us for your projects.Service Provider Response
Thanks for choosing us for your project. We enjoyed working with you. Remember us when you need to replace your windows.Service Provider Response
Thanks for the review. We all appreciate the work. Have a great year.Service Provider Response
I didn't tell him that on a small repair it was going to cost a lot. I did tell him that on this kind of small repair we don't give a firm amount for a quote, we do it by the hour (time and materials). I also explained why. And that's because for most leak repairs, it might take 1/2 hour or it might take 5 or 6 hours depending on what we run into and what materials we might have to make a trip to the lumber yard for. I pay my roofer for his travel time too, otherwise he might only get paid for an hour doing the repair, but he might spend an hour or more in traffic going to the job and then driving back to the job that he's got going on or to another small repair job. I also told him that if he had materials on hand, that would save time for my roofer, and therefore would save him some money. Depending on what other job my roofer is working on at the time, he may be able to bring with him the materials he thinks he needs, but if not, he would have to go get them, and that time to get materials would be included. We have done many, many repairs this way and most people understand why this makes sense. As far as the guarantee, depending on the nature of the repair and whether the source of the leak is definable, I may or may not guarantee that what we do will solve the problem. Sometimes it is difficult to determine exactly where the leak is coming from and on an old roof, a new leak might develop nearby. As far as the members comments about scheduling, I think he may not be remembering that too accurately.Service Provider Response
Thanks for the work and thanks for taking the time to do the review. Have a great summer. If you need windows or doors replaced or new siding, roofing, brick masonry work on the chimney or walls, we do it all.Service Provider Response
The painter that worked on your job has done good work for me in the past. Many of the excellent reviews we've gotten prior to this one were from jobs that he did. We're not using him anymore because of a couple of reviews like this one from his work. Too bad you didn't let me know right at the time we did this work for you. I could have made it right with you.Service Provider Response
I'm sorry for the poor response. Many things were hitting at the same time between business and family. Good luck with your coupon painting project.Thank you for checking out our Angie's list page. We look forward to speaking with you. McClellan Exteriors has been family owned since 1993, with over 36 years of experience. McClellan Exteriors strives in quality work men ship and is dedicated to provide our customers satisfaction from start to finish. We take pride in being Minnesota's leader in expertise in the stucco and plaster industry. As a familiar midwest value, we have strong work ethics within the company. Our employees go above and beyond to provide a quality finish for each and every customer. We are privileged to have the opportunity to work with you in the future. Our goal is to continue to be your expert guide in the upcoming trends of stucco and construction. Referrals are our biggest compliment, please pass along our information to someone in need of excellent stucco work! Bill McClellan, Owner and Operator of McClellan exteriors. (612) 875-7793 We can provide a variety of services for both residential and commercial exteriors, including: • Stucco installation • Re-dashing • Patching & repair • Cultured stone • Stucco textures & patterns • Colored stucco Trust in our experience and knowledge to create a beautiful and functional exterior for your home or office. We will work tirelessly to make sure the finished product exceeds your highest expectations. Visit our website for money saving coupons. Give us a call today for your free estimate! Award winning. Additional DBA - McClellan Stucco Company Inc.
Angi Certified
Offers Coupon
Drywall specialist. Hang, tape, sand, and spray any texture. All drywall repairs. I have 35 years experience. All work is guaranteed. I am a one man company that is very reliable. I pride myself on the quality work I provide, while delivering great customer service. Call -or- click to schedule a free estimate today! 5% veteran and senior citizen discounts.
Angi Certified
Our mission is "To provide our customers with a professional, top quality painting service, with an honest and hardworking crew that pays attention to details". Additional email - tmskelly313@msn.com. Additional DBA - Master's Touch Painting.
Angi Certified
Offers Coupon
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