Get matched with top water heater pros in Middleville, MI

"It went very well!"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Well, I first called for an appointment on Tuesday. I spoke with Julie on the phone I thought she had said that they had an opening that same day from 2-4pm. She asked if there was a possibility that they could come any earlier at 1:30pm. At first I didn't think I could be there, but I then got the approval to take the afternoon off from work so I could be there. I even called her back to let her know that I would be home that afternoon, in case they could come earlier. I waited all afternoon until 4:30pm and called them back to say that didn't show up.A different girl had answered the phone and said Julie had scheduled me for the following day on Wednesday!! I could not make the appointment for that day. There was a break down in communication there and was asked if I would consider rescheduling. I was hesitant, but I did reschedule for Friday the 24th from 12-2pm. The 2 guys did show up on time and within 10 minutes, located the source of the gas leak. It was coming from one of the elbows in the gas line about half way from the main and the furnace. After turning off the gas, they removed the piping up to the joint. It was in an awkward spot between the floor joist and the basement bathroom wall. It took a lot of hard muscle to remove the elbow and then tighten back up so that it wouldn't leak anymore. Those guys worked so hard at it. They did an awesome job!! After the job was completed and payment was made, I had asked for a receipt via email, but it didn't go thru. They had phoned the office and asked Julie to send me a receipt from her computer. She said she would send it. I assumed it would have been that day. Well by Monday the 29th, I still had received one. I had to call back again to get one. I would have given all straight A's except I am not very impressed with Julie who answers phones, schedules appointments and sending out email receipts. So because of that I am rating them a C for Responsiveness. There was no communication from them after the scheduling mishap and email receipt."

"Process was easy. Very professional. This was the second time I have used them. Products and workmanship are excellent, Very pleased, highly recommend them."

"First winter in our new home and woke up on Christmas morning to a cold house. Called Lascko Service and the pleasant dispatcher said I would receive a call from a tech shortly. Within a short time “Connor” called and said he would be here in about 15 minutes. Connor was a life saver….he was very helpful, informative and personable."

"TLDR: Their work failed, causing water damage to my home. Repair crew they sent blamed me for the damage without inspecting it. In September of 2020 we had McDonald Plumbing repair two pipes under the kitchen sink and install a new faucet. On Monday, January 12th 2021 I discovered water was leaking from under the kitchen sink and into my basement home office. When I checked under the kitchen sink, water was spewing from the hoses McDonald Pluming had used to connect the faucet to the water lines. Both hot and cold, every connector from the shutoff valve to the faucet was leaking. I also realized they used a total of four hoses to connect the faucet to the water; two on the hot, two on the cold. After shutting off the water and cleaning up, I inspected the basement area below the kitchen sink. The entire area was waterlogged, warped and spotted with mold including the sub-floor, cross beam and trim around a basement window. It was obvious that this job had been slowly leaking for a very long time. We called McDonald Plumbing and explained the situation. We were told the earliest they could send anybody was Friday. Not wanting to wait that long I began the process of replacing all four of their hoses myself. Half way through this project I was contacted and told somebody would be at my house on Tuesday. At this point I had lost faith in McDonald Plumbing's work and I just wanted somebody to assess the damage their work caused and present me a solution to make things right. Tuesday morning two men from McDonald Plumbing come to my house. I show them photos and video of their original install spewing water. I show them how the two tubes I replaced are no longer leaking, but the two remaining from the original install are still leaking. I explain that I no longer have confidence in their work and all I want to know is “How is the company going to make this right.” The man from McDonald Plumbing claims all they can do is replace the tubes (something I was already doing myself). Without inspecting the damage himself, he proceeds to blame me for the leak and the damage it caused. Holding in my fury, I politely ask him to leave my house. I then call McDonald Plumbing again explaining that I have lost faith in their work and service and that I don't want any representative from they're company in my house again. All I want is a refund for the original work they did and I'll handle any repairs and insurance claims myself. Again, I can no longer trust their work. The service rep I spoke with tells me the only course of action I have is to let an employee from McDonalds pluming back into my house to inspect the damage. Again I explain this isn't happening, as I can't trust any decision making or work they perform. That's where we left it. All I asked for was a $200 refund for the bad work they did. At this point the amount of time they've spent and bad will they generated fighting me has probably cost them more than the measly $200 I'm asking for."

"Showed up on time. Courteous and business like professionalism. Have used for last 4 years for heating and cooling repairs and inspections."

"Nate was very professional and experienced and told us what he was doing on the steps to getting are kitchen sink unclog he was here 10 mins early and got right to work and got it unlcong for now and for good if we have any more issues we will be calling service professional again"