Approved Pro
The Service Professor, Inc. - HVAC
Central A/C Installation, Central A/C Service or Repair, Heat Pump Installation and Replacement,
About us
Service Professor is an electrical, plumbing, heating and cooling service & repair company all in one! We have been locally owned and operated since 1978 offering same-day, quality service to over 75,000 customers throughout West Michigan! Service Professor strives to deliver exceptional customer service to keep our customers' homes running safely and efficiently all year long. Our professional, friendly technicians undergo thorough background checks and drug testing to ensure the safety of your home and family. We provide upfront pricing, so you always know exactly what you'll pay before any work begins. We are licensed and insured!
Business highlights
47 years of experience
Services we offer
Competitive Pricing, Furnace Repair, Heat Pump Repair & Installation, Heating and Cooling , Satisfaction Guarantee
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6848 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 12% | ||
| 3% | ||
| 2% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 848 reviews
Erlinda M.
Jun 2025
Electric Furnace / Forced Air Heating System Installation
The worst experience ever!!! I would never recommend. They installed a generator a year and a half ago. Power outage in middle of winter. My 94 year mother in law lives with us. No one could come out right away. We have had several power outages since this has been installed. NEVER has it worked. The tech told my husband what size to go with. Now they say it is too small for our house!!!! A manager told my husband just to sell that one. And they can charge us for a bigger size!!! $11,000 is what we paid for that one. dollars later!!! Now today is June 21th 2025 And we have a power outage. and I have asthma very hot day out. So I call again and the lady tells me well we need to do a year check up. And they have to charge us for it. MORE Money for something that NEVER has worked!!! So sounds like I need to get lawyer involved!!!
David C.
Nov 2024
There service Technician came out to diagnose my malfunctioning furnace and said he would have to red tag my furnace because the heat exchanger was cracked, I could no longer use it. after the furnace was removed so they could install the new one I took it apart to check for cracks I found none. however, in the process I found a dead bird in the combustion air pipe that was causing the malfunction a simple fix remove bird, and it would have been fine. instead, it cost me $6500 for a furnace I really did not need. I Contacted the service manager who gave me nothing but grief. I will not do any new business with them.
Katheryn G.
May 2024
Great, speedy and informative.
Response from The Service Professor, Inc. - HVAC
"Katheryn, thank you for taking the time to leave us a great review. Please do think of us in the future for you home services needs -we do HVAC, Plumbing and Electrical. Call us anytime at 616-871-1900. -The Service Professor Team."
Carolyn E.
Jan 2024
Bree and her team were amazing, punctual, went above and beyond even cleaned out the sinks and floor that had sewage backups
Response from The Service Professor, Inc. - HVAC
"Carolyn, thank you for taking the time to leave such a great review! We are happy to hear Bree and her team provided such a great experience."
Wendy O.
Sep 2023
Great service! Knowledgeable and friendly.
Response from The Service Professor, Inc. - HVAC
"Thank you Wendy for the five stars! -"
Tim S.
Sep 2023
Very professional and did a good job.
Response from The Service Professor, Inc. - HVAC
"Tim, thank you for taking the time to leave such a great review"
Archie C.
Aug 2023
On time and attention to detail
Response from The Service Professor, Inc. - HVAC
"Archie, thanks for the five stars!"
Christopher D.
Jul 2023
Good!
Response from The Service Professor, Inc. - HVAC
"Christopher, thank you for taking the time to leave us a review and provide us with your feedback. We appreciate you taking the time to tell us about your experience and we hope we can assist in making this a better experience for you overall. Please give us a call at 616-871-1900 to reach a member of our management team. - Brad Krause"
Nancy J.
Jul 2023
We struggled for a long time with the idea that we had to update the electrical panel and who to call. Service Professor came out and put everything together in writing. We had a couple other small companies come out to but never really heard anything back. So happy to have this big project done!! Nate and his crew were amazing! I will definitely keep them in mind when doing any further work! Thank you all!
Response from The Service Professor, Inc. - HVAC
"Rick, thank you for such a great review! We are so happy to hear Nate and his team provided such a great experience"
Richard B.
Jun 2023
This was a reasonably complex project, involving construction permits and installation of fairly delicate equipment. We thought Service Professor did a great job. Their crew stayed and worked late to get our generator installed. There was one part of the project that their technicians were unable to complete on the first day. However, they stayed focused on getting the job done, reaching out to a third â party vendor to get further instruction and technical guidance. And it is worth noting that their price was significantly lower than the bids we got from other electricians.
Response from The Service Professor, Inc. - HVAC
"Richard, thank you for taking the time to leave this awesome review. We are so happy to hear our team provided a five-star experience!"
Barbara T.
Jun 2023
This company was a good choice for me. Professional, personable electrician.
Response from The Service Professor, Inc. - HVAC
"Barbara, thanks for the five stars!"
Barb K.
Jun 2023
Didnâ t do all the work.
Response from The Service Professor, Inc. - HVAC
"Barb, thank you for taking the time to leave us a review and provide us with your feedback. We appreciate you taking the time to tell us about your experience and we hope we can assist in making this a better experience for you overall. Please give us a call at 616-871-1900 to reach a member of our management team."
Douglas V.
Jun 2023
Good.
Response from The Service Professor, Inc. - HVAC
"Douglas, thank you for taking the time to leave us a review and provide us with your feedback. We appreciate you taking the time to tell us about your experience and we hope we can assist in making this a better experience for you overall. Please give us a call at 616-871-1900 to reach a member of our management team. - Brad Krause"
Tapiann M.
May 2023
Replied quickly, scheduled for the next day, showed up on time, cleaned work area, first quote was a little pricey, worked with me and got the cost down a little. Cade was very polite and knowledgeable. Overall, I am very satisfied. Cindy H
Response from The Service Professor, Inc. - HVAC
"Tapiann, thank you for taking the time to leave such a great review! We are happy to hear Cade provided you with a great experience. If there is anything we can do to provide a 5-star experience, please give us a call at 616-871-1900 to reach a member of our management team. - Brad Krause"
Gerald D.
May 2023
Fast and professional.
Response from The Service Professor, Inc. - HVAC
"Thanks for the five stars, Gerald!"
Ronald B.
Apr 2023
They did a perfect job.
Response from The Service Professor, Inc. - HVAC
"Ronald, thanks for the five stars."
Sarah B.
Apr 2023
ProfessionalVyvanse Positive and friendly Knowledgeae
Response from The Service Professor, Inc. - HVAC
"Sarah, thanks for leaving such a great review. We are happy to hear you had such a great experience!"
Tammi R.
Mar 2023
They were great!!
Response from The Service Professor, Inc. - HVAC
"Thanks for the five stars! We look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project!"
Joni J.
Mar 2023
Super nice and very professional! Quality work, on the worst weather day ever. Yet they kept working and remained so polite. I am so happy with my install.
Response from The Service Professor, Inc. - HVAC
"Thanks for the five stars! We look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project!"
Rhonda L.
Mar 2023
On time. Friendly
Response from The Service Professor, Inc. - HVAC
"Thanks for the five stars! We look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project!"
Juan T.
Mar 2023
Beyond expectations and wxpertise.
Response from The Service Professor, Inc. - HVAC
"Thanks for the five-stars! We look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project."
Caitlin T.
Feb 2023
Above and beyond super. Helped sort thru electrical issues. Founds cost efficient option which fit my budget.
Response from The Service Professor, Inc. - HVAC
"Thanks for the five stars! We look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project."
Rich S.
Feb 2023
Response from The Service Professor, Inc. - HVAC
"Thanks for taking the time to leave us a review. We pride ourselves on five-star service and it looks like we fell short here. We would love to learn how we could have earned five stars. Please feel free to give us a call at 616-871-1900 to reach a member of our management team."
John H.
Feb 2023
Genial, prompt, clean installation.
Response from The Service Professor, Inc. - HVAC
"Thanks for the five stars! We look forward to seeing you again soon for your next heating, cooling, plumbing, or electrical project."
Cheryl D.
Feb 2023
Greg and Nate were professional, kind, and courteous. They were mindful of my pets and belongings. They both were easy to talk to and went above and beyond. I would recommend them to all my Lansing friends.
Response from The Service Professor, Inc. - HVAC
"Thanks for the five stars! Greg and Nate are amazing! We can't wait to see you again soon for your next heating, cooling, plumbing, or electrical project."
Licensing
Licensed*
Trade License Number
7117374
Trade License Expiration
08/31/2028
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
The Service Professor, Inc. - HVAC is currently rated 4.6 overall out of 5.
The Service Professor, Inc. - HVAC accepts the following forms of payment: CreditCard
Yes, The Service Professor, Inc. - HVAC offers free project estimates.
No, The Service Professor, Inc. - HVAC does not offer eco-friendly accreditations.
No, The Service Professor, Inc. - HVAC does not offer a senior discount.
No, The Service Professor, Inc. - HVAC does not offer emergency services.
No, The Service Professor, Inc. - HVAC does not offer warranties.