Get matched with top water heater pros in Cascade, MI

"He was on time, it didn't take long to install the water heater, and when he left he cleaned up everything, you couldn't even tell he was there"

"Timely and professional. I was able to buy the facucet and piping I needed. Thornapple installed in a quick efficient manner. Sink works and looks great now."

"water heater was installed. He visited in the evening for a quote. The new water heater was installed the following morning. We're very happy all around with the craftsmanship"

"Andrew was very knowledgeable and thorough in explaining to us the differences and advantages about converting to a tankless water heater. The installation went smooth and as of now we are happy customers and would call them again if we needed."

"Jordan was very quick and did a great job installing a new furnace. Completely replaced the entire unit along with the air conditioning unit. Very friendly and respectful and answered all questions asked before, during and after job was completed. Very knowledgeable and explained everything in detail."

"Joe came out the next day. Replacement water heater, updated the things that needed updating. Reasonably priced. Very kind and professional. I would call him again."

"Cam came to help me and my husband with a drain problem. He was kind, interested in understanding the concern, he explained the processes he was going through, and finally found the problem. It was resolved and at a reasonable price. We will definitely use East End Plumbing if we have this type of problem again. Thank you for helping!!"

"Very polite, immediately got to work, and explained things to me in plainer English so that I understood where the issues lies (having near zero plumbing knowledge prior). Thankfully, what looked like it could be a whole replacement became a much simpler fix charged as a service fee. Gave me a quote in case it did wind up being a bigger issue that needed replacing, but so far, not the case! Very grateful for quick and efficient work from Sam and Nick."

"During early Dec 2013, during one of the coldest winters in Michigan in 30 years, my furnace was having trouble keeping the house warm so I called Grand Ledge based Aire Serv to do a furnace check-up based on a coupon. They came out quickly and found a crack in the heat exchanger on my 20 year old furnace and shut it off, saying it was unsafe to run. Apparently it was about twice the BTU capacity than needed for the house and the constant shutting on and off had taken its toll. I was not the original owner so I am not sure why they over-sized the furnace.
I asked for quotes on a new furnace on the spot and they tried to sell me a $17,000 furnace and said no enough that the price came down to around $6,000. I really didn't like the very rehearsed sales pitch. It was so focused on how much better their warranty and service was compared to others that I knew it would be pricey. I really wish they had just laid out all their models and the features and prices and just let me pick my comfort level in features and prices rather than a sleazy sales pitch. I recommend you force them to skip the sales pitch and go straight to the facts.
I didn't have time to shop around and the house was very cold so I purchased one that night. They left some infrared heaters at no cost to help keep at least one room warm. I really appreciated that they offered to work a Saturday so we could have heat as soon as possible. They installed everything on time and as promised and were very nice. No complaints on the install experience at all.
I went with a two-stage Amana furnace at half the BTU of the previous furnace. It had no problems keeping the house warm during the rest of that very cold winter. I like the two-stage motor and have to set to always run on low when not heating or cooling. That keeps the air moving through the house for more even temperature and greater comfort - it really is noticeably better than on/off heating.
The exhaust venting couldn't go where they planned due to an unseen obstruction and so they had to vent it somewhere else that was a longer run and required extra work to get outside of the house. They did the extra work at no charge as promised.
Bottom line - they are an excellent company that did high quality work and kept all their promises and gave me an excellent product that fit my needs well and did it all on a tight timeline.
My only complaint is that since I was without heat, I feel I had to pay full price.But that is not their fault - that was mine for letting the furnace go bad and creating the emergency where I couldn't comparison shop.
When they sent me the post-installation survey, I sent a full response equivalent to what I have written here. They never responded back to me.
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"Les installed water heater, also did hose bibs. Very happy with the work. Job was done in a timely fashion. I would highly recommend them."