Haisma Heating & Cooling Inc

Well, I first called for an appointment on Tuesday. I spoke with Julie on the phone I thought she had said that they had an opening that same day from 2-4pm. She asked if there was a possibility that they could come any earlier at 1:30pm. At first I didn't think I could be there, but I then got the approval to take the afternoon off from work so I could be there. I even called her back to let her know that I would be home that afternoon, in case they could come earlier. I waited all afternoon until 4:30pm and called them back to say that didn't show up.A different girl had answered the phone and said Julie had scheduled me for the following day on Wednesday!! I could not make the appointment for that day. There was a break down in communication there and was asked if I would consider rescheduling. I was hesitant, but I did reschedule for Friday the 24th from 12-2pm. The 2 guys did show up on time and within 10 minutes, located the source of the gas leak. It was coming from one of the elbows in the gas line about half way from the main and the furnace. After turning off the gas, they removed the piping up to the joint. It was in an awkward spot between the floor joist and the basement bathroom wall. It took a lot of hard muscle to remove the elbow and then tighten back up so that it wouldn't leak anymore. Those guys worked so hard at it. They did an awesome job!! After the job was completed and payment was made, I had asked for a receipt via email, but it didn't go thru. They had phoned the office and asked Julie to send me a receipt from her computer. She said she would send it. I assumed it would have been that day. Well by Monday the 29th, I still had received one. I had to call back again to get one. I would have given all straight A's except I am not very impressed with Julie who answers phones, schedules appointments and sending out email receipts. So because of that I am rating them a C for Responsiveness. There was no communication from them after the scheduling mishap and email receipt.

We have used them for 20 years and will always use them. They are amazing. I do not know if their price is fair because I would never use anyone else.

Great customer service. Very happy with the company and the tune up they performed. Would use again!

We hired Haisma to inspect, service and tune up our AC in June 2017. We were told the system was good. There was a minor issue with capacitor but nothing urgent we were told. Then AC broke down in July, capacitor was out of spec and all leads were burnt. We called them back, they came and repaired it, and charged us $589 for something that was their oversight . The price quoted was $339 on the phone. We contacted them many times after we saw the credit card charge, never got a response. Finally disputed the extra $200 with credit card company. They even charged service cost twice.

On time, professional, exactly what I expected

Very professional, will use them when we need a new A/C unit.

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Perfectly - the two technicians were on time, personable and professional.

He did a great job. I'm sure he charged me for that piece he put on there. I think that  they did a fantastic job. Very knowledgeable, efficient, got the job done right. I will call him again next year, to check over my unit. There was just one guy. Very nicely, cleaned up after himself. Did everything just the way I wanted.

Everything went well.

The service men showed up shortly after placing the call for service. They were very professional and explained everything and why it went wrong. I have used Haisma in the past and will continue to do so.

Perfect - I called and left a message at 1am, and they had a crew out at 3pm the next day. Fixed it in 15 minutes, great experience, very pleasant folks. Highly recommended.

Haisma did an excellent job from start to finish. Dave returned my call promptly and was able to work with my schedule when arranging a time to come out to the house. He measured its actual dimensions to propose a furnace that would be properly sized for the space. During that time, he explained my different options in an informative manner without resorting to any hard-nosed sales tactics. The estimate he emailed me gave me several levels of options. The day of the install, the crew cleaned up after themselves so well that the new furnace looked like it'd been there all this time. I found Haisma very responsive and easy to work throughout the entire process. I'm enjoying having heat again and appreciate Haisma's job well done!

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Jill was very courteous and professional on the phone. My AC went out on the hottest week of the year (isn't it funny how it always works that way) when I called them the following Monday they were out early the very next day! They got my air conditioner running again and had the parts needed to fix it on the truck for a very reasonable price. Highly recommend

Initial work was a little sloppy but they corrected it right away.  The owner was very courteous and helpful.  Technicians that did the install were also courteous and professional.

Staff was extremely knowledgeable and friendly.  Was able to give clear information, and at a reasonable price.  

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No problems. Technician arrived on time.

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