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"Excellent customer service. Excellent finished product. West Shore Home came to install a shower in one bathroom and bathtub/shower in another bathroom. Their customer service is top tier! They took extra caution to ensure they didn’t damage or disrupt my home or other furniture as they carried their equipment in and out of the house. They encouraged me to see the progress as they worked. (Nothing to hide is always a good thing.) When I expressed surprise and disappointment with one aspect of the design, they immediately began solutioning the issue."

"DMV did a complete remodel of our master bathroom and we are very happy with the finished product. The design process was a pleasant one, with the DMV team providing very helpful input that allowed a true team approach between us and their team. The process went smoothly because of the large variety of options that we could see and compare in their showroom and their expertise with 3-D image feedback. They were very transparent about pricing and timing and both cost and time projections were met very closely. Their crew was very skilled and extremely careful to keep everything clean. They did an excellent job with every aspect of the work inspected and cleared by team managers. Finally they were a pleasure to work with from a communication and results perspective. I have already been recommending them to people."

"The technician that was tasked with the job was very knowledgeable and professional."

"Allen is an excellent carpenter; we had the banister & railing updated; along with the stair threads. We also had the risers reinforced. Hands down, very happy with Allen & his services. My neighbors were so impressed; they also hired him."

"Josh, the representative from Basement Gurus was outstanding! We had experienced a water issue in our finished basement. Josh thoroughly examined the interior and exterior of the home and determined that the leak might be plumbing related. Josh could have very easily exploited our ignorance and suggested a solution purely beneficial to his company that may not have addressed the underlying cause of the problem. Instead, he demonstrated his integrity by realistically assessing the situation even if it would jeopardize the sale. This is commendable particularly in this era where cutthroat business practices are commonplace. I highly recommend Basement Gurus. They are fortunate to have an employee like Josh who exhibits concern for the customer at such a high level. "

"Great! I called after hours and Rick was pleasant. He asked to text a picture of the leaking. Brad was here in the morning. One hour later he was finished The price was reasonable. Would definitely hire again"

"Cory @ PVI was very professional, and responsive to job needs. Assisted with permitting which was a time saver. His team really did a top notch job, and gave me a very reasonable pricing, I'll be using PVI group again, for other home projects . "

"I hired Sailo to install a sink and faucet; he incidentally cleared my garbage disposal. He was in and out with a half hour! Due to DC traffic, he ran late, but called ahead to let me know. His explanations were thorough and clear. The job was done with no problem. I texted him with a question-- he called me back within 15 minutes. Communication: 5 stars!"

"2 of 997 Urgent: Project Management Issues & Pending Renovation Work We are experiencing significant project management issues that have caused unnecessary delays and frustration.Their quality of work is good but project management sucks big time,. We started our bathroom rennovations on Nov 29th 2024 the project wsda supposed to be completed in 5 weeks now it is almost 2 months and the master bathroom still needs to begin constreuction. We have had 3 project managers so far. However, despite multiple follow-ups over the past week via our text messaging group and several calls, we have yet to receive any updates on a variety of outstanding work in the loft and guest bathroom that need to be done. This lack of communication and progress is unacceptable. While we understand that Elkay is taking a break, the responsibility for keeping us informed and ensuring the project stays on track should not be neglected. We are not getting proper updates about stataus of several pending issues and we feel like we are being passed around without any clear resolution or accountability. The most pressing concern is the arrival of the bathtub, as all further work on the master bathroom is stalled until it arrives."

"Jeff and his team (Deanna, Jake, Javier, and Rolando) did an excellent job from start to finish. They worked with us and explained every step of the process, helping us with design decisions and selections. The end product, our new kitchen, is of the highest quality. They made the process very easy and quickly closed out our punch list. We're very excited to have our new, updated kitchen and I would very much recommend WaterStone for future work."