Corporate Account
TriState Home Services
Electrical for Home Addition or Remodel - Install, Electrical Wiring or Panel Upgrade, Lightning Protection Install or Repair,
About us
If you are looking for a HVAC Contractor, a Plumbing Contractor, or an Electrical Contractor to provide you with great service, you've come to the right place. We provide heating services, air conditioning services, plumbing services, and electrical services to our customers in Frederick and the surrounding Counties, the Pan Handle of West Virginia, and Northern Virginia, from our offices located in Frederick MD. With 3 generations of experience in providing heating, air conditioning, plumbing, and electrical services, we are dedicated to providing the best possible products and services for you, and your family.
Business highlights
Emergency services offered
76 years of experience
Services we offer
Heat Pumps, Air Conditioners, Gas Furnaces, Boilers, Pool Room Dehumidifiers, Energy Recovery Ventilators, Roof-Top Units, Air Filtration System, Electronic Zone Control Systems, Radiant Floor Heating & Snow Melting Systems, Plumbing, Water Heaters, Drain Cleaning, Water Quality, Home Energy Evaluation/Audit, Insulation, & Basement Waterproofing.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7181 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 8% | ||
| 2% | ||
| 1% | ||
| 3% |
Showing 1-25 of 181 reviews
Randy W.
May 2025
Great service very prompt and easy to work with.
Carol S.
Sep 2023
If I could give them 0 stars I would, I was googling products to unclog my kitchen sink when I saw an ad for $49 to unclog drain in Eldersburg, I was in Eldersburg at the time. I called to make an appointment, when I gave the young lady my address, she said I don’t see the special in your area, but I’ll honor the coupon. I asked if there were any hidden fees? she said NO, I said unclog for $49 that’s great! She nor the ad indicated the $49 was just a diagnostic fee. The plumber came out and says that’ll be $412. My kitchen is being renovated so there is no sink, just the pipe for the snake. I called Tristate and spoke to Diane who listened to my rant and was very apologetic. Extremely over priced!!
TONYA K.
Jan 2023
The gentleman was on time and very professional. He was able to fix the leak in my basement and also fixed the water pressure to my kitchen sink in timely and affordable fashion. Will call again if needed. Thank you again!
Dave R.
Aug 2022
Went well, plumber did great job
Joseph D.
Oct 2020
Donny and Phill arrived on time installed floor protection and shoe coverings and did an excellent job in far less time than I expected. I would recommend Tri State for installation and maintenance of HVAC systems.
John K.
Jul 2020
It was excellent. I would highly recommend this company.
Response from TriState Home Services
"Thanks so much for your feedback!"
Joel T.
Jun 2020
Excellent job as always.
Response from TriState Home Services
"Thank you! So glad to hear it!"
Julie B.
May 2020
The contractor did a quick but thorough job repairing each electrical outlet and provided advice on how to maintain them properly. The ring doorbell installation was quick and neat. The contractor wore a face mask at all times and we had a completely contact-less visit (including the bill payment - we were able to "sign" via our own devices). This company was a pleasure to work with.
Response from TriState Home Services
"We're so glad to hear this [Member Name Removed]! Thank you so much for your review!"
Rafael C.
Jan 2020
Outstanding as always
Response from TriState Home Services
"Wonderful! Thank you, [Member Name Removed]!"
Butch C.
Jan 2020
I have a contract with the company to service my HVAC twice a year
Response from TriState Home Services
"Glad to hear it!"
Joseph C.
Jan 2020
Replaced air conditioning unit. Super nice brought us portable a/c units until installation was completed. Very professional and easy to deal with.
Response from TriState Home Services
"[Member Name Removed], this is so wonderful to hear! Thank you so much for your review."
Van H.
Jan 2020
Very good job !!!!
Response from TriState Home Services
"We're happy to hear that. Thank you!"
Morris C.
Jan 2020
Work went per plan. Skilled technicians knew their product and had experience with installation. Clean neat job that was done right the first time. Removal of the old unit and air handler went as planned.
Response from TriState Home Services
"Thank you so much! We appreciate your feedback!"
Judy F.
Jan 2020
Wonderful. They are always professional !!
Response from TriState Home Services
"Thanks so much, [Member Name Removed]!"
Anthony T.
Jan 2020
It went great
Response from TriState Home Services
"We're glad to hear it!"
Keith P.
Jan 2020
Extremely competent and thorough
Response from TriState Home Services
"Thank you!"
Noreen M.
Sep 2019
I recently had a crack in my acrylic bathtub and called TriState Home Services to replace the tub. We decided to replace it with the same soaking tub to avoid any unnecessary damage to the ceramic tile we put in a few years ago. Bryan, the plumbing specialist at TriState did just that! He did an awesome job on this project. I also want to say how impressed I was with their customer service department, particularly with Megan, in her quick response to my emails along with making me feel so comfortable throughout the whole job.
Response from TriState Home Services
"[Member Name Removed], Thank you so much for your review. We so appreciate you taking the time to leave us some feedback. We are thrilled to hear our team kept you feeling at ease throughout the process of your home project! We will be sure to pass your notes on to our managers, as well as to Bryan and Megan."
Joe R.
Sep 2019
Darren, the Salesman, was extremely knowledgeable and helpful. Very low pressure sale tactics, but laid out all of the options for you. The crew came and finished installing a new heat pump and heat exchanger in a half day and then another individual returned the next day to install a new water heater. Great communication and attention to detail every step of the way! Would highly recommend!
Response from TriState Home Services
"Thank you so much for your review, [Member Name Removed]!"
Harold H.
May 2019
It went well. Serviceman was most professional, skilled and customer friendly.
Response from TriState Home Services
"[Member Name Removed], Thanks so much for your review!"
James M.
Mar 2019
Heater was originally giving error code. I requested to be contacted by tristate (got responses from other companies so I know it was working) and sent error code to them. Was not contacted. Called them finally after snow hit and they said they never got my info so I'd have to wait because it was busy from snow. No attempt to remedy the non-response and put me at the back of the line. I made sure I gave all the info about the model of heater and error code to person on the phone and he said they don't worry about all that and the tech would get all that info. When the tech finally came, he said to tell the people on the phone the error code because it helps them so obviously there are internal communication issues that need to be addressed across several mediums. Tech replaced the part and it worked for a little while. Error code and new error code came back so I called them again and passed the error code to the phone person again. Tech shows up again and says he wasn't given the error code and he couldn't get the heater to repeat the problem so he made some adjustments and charged us more money. We still have problems with the heater but won't call because they are charging for each service call as a new problem even though it's all related to the same error code when I first called. When the heater broke as it normally does, I opened the covers to my furnace to find a disconnected hose and tape over the door switch that should have been taken off when the tech left because of safety. It seems like the company doesn't really have a philosophy of taking ownership of any problems and are really more of a group of people who kick the can down the road for the next tech to deal with. I only say this because the way I run my business. If I charged someone to fix a problem and their problem still isn't fixed, I couldn't sleep at night if I just charged them again to not fix the problem because of my ethics and it's a shame that more local businesses are treating their neighbors like this. Go with a smaller company that cares about their neighbors.
Response from TriState Home Services
"[Member Name Removed], We sincerely apologize for your less-than-ideal experience with TriState. It is never our intention to leave problems unfixed or to charge a customer for incomplete work. You should not have been charged a travel fee the second time if the visit was for the same issue, as stated in our call with you. It seems we may have encountered a bit of miscommunication among our staff, as well as with you, regarding the specific issues your system was having, and for that we do apologize. According to our records, the system was working properly when the technician left your home the second time. We were unaware that the problem resurfaced. Had we known, we would have, of course, come back to have another look, free of charge. If you feel you have been charged unfairly, please give our office a call at (888) 343-9768 so that we can make things right. We appreciate your business, and your patience in resolving this issue."
Pamela H.
Dec 2018
They were great for urgent small plumbing issues- but TERRIBLE for re- modeling. First, they threw all the refuse in my front yard with no warning that they were not going to haul away anything. Second, they installed my tub, but it was VERY un- level. So I asked them to come back. They mumbled something about using stray pieces of tile as a shim, and I asked them not to do that, they STILL used ceramic tiles (which break)!!! to shim the tub and it’s STILL not level!! How can I lay tile above an un- level tub? And an un- level tub will have water pooling in the wrong places etc. In summary, individual plumbers were very good for clogs, etc, but forget anything where installation or rennovation is needed.
Response from TriState Home Services
"Hello [Member Name Removed], We appreciate your feedback and we sincerely apologize for your dissatisfaction! I have done some investigating, and reviewed our phone recordings, to understand this situation a little better. Our records show that your bathroom remodel was in April 2017. The last phone call we received from you was during the installation - during which, leveling the bathtub was discussed. As was agreed upon, our technicians returned to your home the following day to continue the project. We have not received any other phone communication from you since then. A chain of emails between you and our accounting office, spanning almost a year, included no complaint concerning our technicians or the work that was completed. Had we known that you were dissatisfied with our work, we would have been happy to return to your home to make it right. As for the refuse being left in your yard, that is certainly not how TriState Home Services operates. It is protocol for all trash to be removed immediately upon completion of a project. Our plumbing manager recalls that you told the technicians to leave the trash in the yard and that you would have it taken care of it. If you would like to discuss this matter further, one of our managers would be happy to speak with you. Please feel free to contact our office at (888) 343-9768. Thank you."
Steve P.
Oct 2018
Problem was resolved quickly and repaired under warranty.
Response from TriState Home Services
"Thank you for taking the time to give us a review. We're so glad we were able to help!"
Niki T.
Oct 2018
Very professional job.
Response from TriState Home Services
"Thank you for your review! We're always happy to receive positive feedback on our technicians!"
Jonas D.
Sep 2018
The repair went quickly, and the technician was friendly and very knowledgeable. He notified me about some parts that were showing wear that were still working and was honest with me about them not necessarily needing to be replaced now since they were still in spec, which I deeply appreciated. He also advised me on how I can keep the system in good condition, and recommended I set aside some money for a new unit in the future due to the overall age of the system. Overall, this was a fantastic experience, and I will most certainly call TriState again for HVAC help!
Response from TriState Home Services
"[Member Name Removed], Thank you for taking time to give TriState a glowing review! We love to hear about our technicians and glad he was able to get you taken care of during his visit to your home."
Mary S.
Aug 2018
Awesome! Someone answered right away when I called and told me a technician could be here in 30 minutes. It was actually only 20 minutes when Dan arrived and he was extremely professional and pleasant. He diagnosed the problem on our two systems, explained everything thoroughly with a reasonable repair estimate, then completed the work. He was here for about an hour and now the house is nice and cool, while it’s 95 degrees outside!
Licensing
State Contractor License Requirements
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FAQ
TriState Home Services is currently rated 4.7 overall out of 5.
TriState Home Services accepts the following forms of payment: CreditCard
Yes, TriState Home Services offers free project estimates.
No, TriState Home Services does not offer eco-friendly accreditations.
No, TriState Home Services does not offer a senior discount.
Yes, TriState Home Services offers emergency services.
Yes, TriState Home Services offers warranties.