
TriState Home Services
About us
If you are looking for a HVAC Contractor, a Plumbing Contractor, or an Electrical Contractor to provide you with great service, you've come to the right place. We provide heating services, air conditioning services, plumbing services, and electrical services to our customers in Frederick and the surrounding Counties, the Pan Handle of West Virginia, and Northern Virginia, from our offices located in Frederick MD. With 3 generations of experience in providing heating, air conditioning, plumbing, and electrical services, we are dedicated to providing the best possible products and services for you, and your family.
Business highlights
Services we offer
Heat Pumps, Air Conditioners, Gas Furnaces, Boilers, Pool Room Dehumidifiers, Energy Recovery Ventilators, Roof-Top Units, Air Filtration System, Electronic Zone Control Systems, Radiant Floor Heating & Snow Melting Systems, Plumbing, Water Heaters, Drain Cleaning, Water Quality, Home Energy Evaluation/Audit, Insulation, & Basement Waterproofing.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 6
Assorted photos uploaded by TriState Home Services
Number of Stars | Image of Distribution | Number of Ratings |
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86% | ||
8% | ||
2% | ||
1% | ||
3% |
Filter reviews by service
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"[Member Name Removed], Thank you so much for your review. We so appreciate you taking the time to leave us some feedback. We are thrilled to hear our team kept you feeling at ease throughout the process of your home project! We will be sure to pass your notes on to our managers, as well as to Bryan and Megan."
"With all due respect, there are several factual corrections we would like to make. First and foremost, an appointment was never confirmed for either Wednesday or Friday. When you called to request service, you were told what our next available openings were. You asked us to confirm with your tenant. We called your tenant, they did not answer, and their voicemail was full. Your tenant then called us, and they requested a Friday appointment. You then called us, berated our customer service staff, and made threats. TriState’s management made the decision to not provide service based on the hostile/threatening phone interaction. We then called your tenant to notify them. They did not answer, and their voicemail was full. We then called you, the landlord. You did not answer, and your voicemail was full. To use your words, we would call this unprofessional. We absolutely hate having to make a “do not service” decision, however after reviewing all pertinent information, including the recordings of all of the calls referenced above, we believe that it was the right decision in this case."
"Thank you so much for your review, [Member Name Removed]!"
"[Member Name Removed], Thanks so much for your review!"
"[Member Name Removed], We sincerely apologize for your less-than-ideal experience with TriState. It is never our intention to leave problems unfixed or to charge a customer for incomplete work. You should not have been charged a travel fee the second time if the visit was for the same issue, as stated in our call with you. It seems we may have encountered a bit of miscommunication among our staff, as well as with you, regarding the specific issues your system was having, and for that we do apologize. According to our records, the system was working properly when the technician left your home the second time. We were unaware that the problem resurfaced. Had we known, we would have, of course, come back to have another look, free of charge. If you feel you have been charged unfairly, please give our office a call at (888) 343-9768 so that we can make things right. We appreciate your business, and your patience in resolving this issue."
"Thank you for your feedback. TriState does not refuse service due to negative reviews. The difficult decision to discontinue a relationship with one of our customers is made based upon a number of factors, primarily hostile/aggressive behavior towards a technician or staff. This is, thankfully, extremely rare. We wish you all the best in your future endeavors."
Licensing
Trade License Number
Trade License Locale
Trade License Authority
Trade License Expiration
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.