Founded 1949 • With Angi since November 2008
Service Provider ResponseHi [Member Name Removed]! Thanks so much for your honest feedback! We hope to have the opportunity to work with you again in the future.
Service Provider ResponseWe're so glad to hear this [Member Name Removed]! Thank you so much for your review!
Service Provider ResponseThank you so much! We appreciate your feedback!
Service Provider Response[Member Name Removed], this is so wonderful to hear! Thank you so much for your review.
Service Provider Response[Member Name Removed], Thank you so much for your review. We so appreciate you taking the time to leave us some feedback. We are thrilled to hear our team kept you feeling at ease throughout the process of your home project! We will be sure to pass your notes on to our managers, as well as to Bryan and Megan.
Service Provider ResponseWith all due respect, there are several factual corrections we would like to make. First and foremost, an appointment was never confirmed for either Wednesday or Friday. When you called to request service, you were told what our next available openings were. You asked us to confirm with your tenant. We called your tenant, they did not answer, and their voicemail was full. Your tenant then called us, and they requested a Friday appointment. You then called us, berated our customer service staff, and made threats. TriState’s management made the decision to not provide service based on the hostile/threatening phone interaction. We then called your tenant to notify them. They did not answer, and their voicemail was full. We then called you, the landlord. You did not answer, and your voicemail was full. To use your words, we would call this unprofessional. We absolutely hate having to make a “do not service” decision, however after reviewing all pertinent information, including the recordings of all of the calls referenced above, we believe that it was the right decision in this case.
Service Provider ResponseThank you so much for your review, [Member Name Removed]!
Service Provider Response[Member Name Removed], We sincerely apologize for your less-than-ideal experience with TriState. It is never our intention to leave problems unfixed or to charge a customer for incomplete work. You should not have been charged a travel fee the second time if the visit was for the same issue, as stated in our call with you. It seems we may have encountered a bit of miscommunication among our staff, as well as with you, regarding the specific issues your system was having, and for that we do apologize. According to our records, the system was working properly when the technician left your home the second time. We were unaware that the problem resurfaced. Had we known, we would have, of course, come back to have another look, free of charge. If you feel you have been charged unfairly, please give our office a call at (888) 343-9768 so that we can make things right. We appreciate your business, and your patience in resolving this issue.
Service Provider ResponseThank you for your feedback. TriState does not refuse service due to negative reviews. The difficult decision to discontinue a relationship with one of our customers is made based upon a number of factors, primarily hostile/aggressive behavior towards a technician or staff. This is, thankfully, extremely rare. We wish you all the best in your future endeavors.
Service Provider ResponseHi [Member Name Removed]! I'm so sorry it took a little while to get the parts in for you. I see that we have received your parts, and have you on our schedule. We look forward to getting your water softener back to 100%!
Service Provider ResponseHello [Member Name Removed], We appreciate your feedback and we sincerely apologize for your dissatisfaction! I have done some investigating, and reviewed our phone recordings, to understand this situation a little better. Our records show that your bathroom remodel was in April 2017. The last phone call we received from you was during the installation - during which, leveling the bathtub was discussed. As was agreed upon, our technicians returned to your home the following day to continue the project. We have not received any other phone communication from you since then. A chain of emails between you and our accounting office, spanning almost a year, included no complaint concerning our technicians or the work that was completed. Had we known that you were dissatisfied with our work, we would have been happy to return to your home to make it right. As for the refuse being left in your yard, that is certainly not how TriState Home Services operates. It is protocol for all trash to be removed immediately upon completion of a project. Our plumbing manager recalls that you told the technicians to leave the trash in the yard and that you would have it taken care of it. If you would like to discuss this matter further, one of our managers would be happy to speak with you. Please feel free to contact our office at (888) 343-9768. Thank you.
Service Provider Response[Member Name Removed], Thank you for taking time to give TriState a glowing review! We love to hear about our technicians and glad he was able to get you taken care of during his visit to your home.
Service Provider ResponseThank you very much for your feedback regarding the coupon. We are sorry to hear that you felt misled. We have reviewed the coupon on the Angie's List website. The coupon has "Heating & A/C" specified in the coupon preview, and the coupon reads "TriState Home Services - Heating & A/C - $50.00 off of a service call for Angie's List members. $250.00 off of a system installation for Angie's List members." Is this the coupon you are referring to, or was there a different coupon that you located through Angie's List that did not specify the service? Thank you again for passing this information along to us. We want to make sure we are very clear in all of our communications to our customers!
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TriState Home Services is currently rated 4.7 overall out of 5.
TriState Home Services is open:
Monday: 7:30 AM - 4:30 AM
Tuesday: 7:30 AM - 4:30 AM
Wednesday: 7:30 AM - 4:30 AM
Thursday: 7:30 AM - 4:30 AM
Friday: 7:30 AM - 4:30 AM
TriState Home Services accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check, Financing
Yes, TriState Home Services offers free project estimates.
Yes, TriState Home Services offers eco-friendly accreditations.
Yes, TriState Home Services offers emergency services.
TriState Home Services offers the following services: Heat Pumps, Air Conditioners, Gas Furnaces, Boilers, Pool Room Dehumidifiers, Energy Recovery Ventilators, Roof-Top Units, Air Filtration System, Electronic Zone Control Systems, Radiant Floor Heating & Snow Melting Systems, Plumbing, Water Heaters, Drain Cleaning, Water Quality, Home Energy Evaluation/Audit, Insulation, & Basement Waterproofing.