Get matched with top appliance salespeople in Aberdeen, MD

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Excellent service, competitive pricing, dedicated to getting the job done right, thorough attention to detail in both sales and installation, punctual, conscientious, hard working, and they really listen to customer concerns. We needed to replace four 20-year old Maytag appliances. Jarvis sales rep, Jimmy, showed me how to save money by purchasing all four appliances from a single manufacturer for additional rebates. He further encouraged me to wait until Jarvis had its Black November sale for more aggressive pricing. Jimmy also found and offered me a top-of-the-line microwave that’s a floor model that he could sell me brand new (ie., with all the warranties, etc) for less than the model we were considering. Jarvis not only excelled at sales but installation too. Their standard operating procedure is to send out a seasoned installer to the site and confirm that the appliances will fit properly as well as anticipate any additional materials or changes that might be needed to make the installation run smoothly. Well that didn't happen by mistake in our case. What really impressed me was how much effort they made to make up for this oversight and ensure that we would be satisfied. When the installers arrived, they realized that three of the four appliances would require special handling to fit and work properly. The microwave oven was much larger than its predecessor. The cooktop was smaller than the hole in the counter space, just like the previous cooktop. And the wall oven needed a higher voltage circuit breaker, a larger hole in the wall, and some wall tiles would need to be removed, cut and regrouted. The installers were resourceful and cooperative. They did the best they could and made everything fit and work properly. The wall oven, however, still needed a new circuit breaker, and the tile still needed to be cut and regrouted. The cooktop also used the same old plastic frame to fit on top of the counter. Kevin, CEO and head of installation, visited our home several times to order the parts needed, get the tile cut (note: we checked with several stores like Home Depot and Lowes who refused to cut the tile) correctly, and reinstall the tile to match its previous decor. He had to order a special new frame for the cooktop from California. He installed the circuit breaker and got everything done within a month, despite the heavy volume of sales from the Black November sales event. Jarvis did not charge us for any of this extra attention and service. (note: Best Buy told me that I would have had to pay an electrician to install the new circuit breaker as well as cut the tile and reinstall it myself. They don't do it.) We were very pleased with the conscientious way that Kevin paid attention to every detail to make sure that the job was done right. Jarvis clearly deserves a 5-STAR rating and I would not only recommend them to anyone, I would only use them again."

"It went GREAT! They were here promptly and made great use of their time to get the work done. Will definitely hire again for any future chimney work needed. $900"

"Purchased and had installed built in microwave. It went smoothly."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"The technician arrived on time. He was very knowledgeable and professional. Too soon to know for sure but I think he fixed the problem. The company has a 30-day covered policy."