Get matched with top water heater pros in North Middletown, KY

"BUYER BEWARE!!!!! This company is all about getting their $99.00 for the estimate, selling you an annual service fee and then quoting exuberant prices. Not really sure if they really care about doing the actual plumbing work. Recently gave me an estimate for a job of $500. Learned later after from another plumber that what they wanted to do was actually not correct AND should have cost no more than $250. Had I used Fayette Heating / H20 Mastero, I would have paid $600 for a job done incorrectly. At least the 99.00 I paid kept me from damaging my house further. There are a lot of reputable plumbers in Lexington. Suggest you look elsewhere"

"They were amazing. They do it right the first time and they do it in a timely manner."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Another great semi yearly service call."

"So far no water in basement but it was only finished about two weeks ago. They did not clean up after themselves very well."

"Issue: clogged sink drain Plan: support a local business to solve a problem…less than half a block away! Solution: took 15 minutes to resolve Problem: Severely overcharged and padded bill, charge for machine=35.00, labor: 1 hr. / 2 men (was a simple one man job) plumbing was already open and only needed a snake. 160.00 Total cost = 195.00 Gouging!! For your plumbing needs…call John T Cannon 859-266-2965. He’s honest. This is Karma"

"We've had Mr. Buford here twice - once when we first bought our house and discovered they had the refrigerator water line hooked up to the hot water pipe (!), and again today when he installed two new faucets which I had purchased. Both times, he did excellent work, quickly, and did not leave any mess at all. He responded promptly when I called him, and I told him it was not a rush job at all, so we worked out a time when it accommodated both our schedules. We also had him look at the plumbing in our basement, because we didn't understand why our washing machine drains into a reservoir which then gets pumped up and over to the sewer stack, and he explained that was the recommendation of the city of Lexington, for reasons he explained which I won't go into, but I mention this because you won't find anybody with more experience and expertise than Mr. Buford, and his rates are very reasonable. He's very down to earth and easy to communicate with. Highly recommend."

"The quality of work was very good,would hire again"

"We invested an inordinate amount of time pursuing a major project with them for a number of months as the scope of work increased. After we were almost done and on the same page, ready to sign contracts to move forward & break ground, they backed out, forcing us to start all over with a different contractor. Heard they got some other more profitable simple jobs. Although we were stunned at such unprofessional behavior, we were eventually very grateful that we feel dodged a bullet. At the end of the day, this company would have been a nightmare on such a big project. Yes, they have an extremely slick selling presentation with all kinds of high tech software and online project management promises. But they only have one local guy (who seems very nice) and the management of the company was all out of town. The local guy had no authority to make ANY decisions—had had to go to them for everything. Every single time we had to meet to review or revise the scope of work as we were putting the initial project together, we would have to wait an entire month until a manager could be in town. In hindsight, we had such a problem just getting things underway, we cannot imagine how bogged down it would have become down the road."