Fayette Heating & Air || H20 Maestro

BUYER BEWARE!!!!! This company is all about getting their $99.00 for the estimate, selling you an annual service fee and then quoting exuberant prices. Not really sure if they really care about doing the actual plumbing work. Recently gave me an estimate for a job of $500. Learned later after from another plumber that what they wanted to do was actually not correct AND should have cost no more than $250. Had I used Fayette Heating / H20 Mastero, I would have paid $600 for a job done incorrectly. At least the 99.00 I paid kept me from damaging my house further. There are a lot of reputable plumbers in Lexington. Suggest you look elsewhere

It went well. The process was quick and easy.

Excellent service very professional

Greg let me know when he was on his way . He checked to see what was needed for the repair and informed me of repairs needed and cost . He was both professional and a wonderful technician ! We were very pleased with Greg and the service he provided !

Excellent. Repair fixed problem immediately wo any guesswork

Previously, I had purchased filters for my air handler. Jacob began immediately telling me how bad they were, He wanted me to buy an 1100.00 air scrubber. I told him I could not afford and then he began on trying to get me to finance. I told him I do not finance, He would not stop pressuring me. He told me that I would have a lot of trouble later, and several things that would cost me more money. Then, he tried to sell me the 400.00 chemical clean and a capaciator for the outside unit, and a 850.00 filter. He reminded me of the door-to-door salesman. He would not take no for an answer and I was not going to pay 2500.00 dollars for things I do not need. I called one of your former employers and he said I did not need any of the above. I do not respond well to pressure. He left upset with me. I'm sure he gets a percent of what he sells. I would like to cancel my membership. So far you have save me 0 money. A while back I had my ducts cleaned and he told me they did not do them correctly. He said I had black stuff (he would not say mold) but when I did he agreed.

Quality employees. Honest business model. And very patient with my questions.

Exceptional! WE have a brand new outside faucet that DOES NOT LEAK! YAAY! Thank you H2O Maestro, Mr. Hughes and the other young fellow!

Great! The job was done quickly and with no problems.

Great service by Mercedes! She is top notch!!

The work went very well. Clay was courteous, professional and highly motivated to do a good job. He identified a problem and he clearly had the ability to troubleshoot the issue and resolve and get it resolved. He did not end the work until he certain that the system was completely operational. Clay is definitely an asset to Fayette Heating and Air.

Chris arrived early and did the job quickly

Exxcellent

Adam Austin was a superior technician in his skills, knowledge and professionalism regarding my home air conditioning system. Kudos to Adam Austin!

Great. Logan is an excellent communicator.

Its great! working great! Thank you!

Jordon Thompson was courteous and efficient and prompt! Very impressed

Awesome! Jim did a great job. Honest work.

Travis was punctual, friendly and efficient. He performed the routine checkup of our HVAC equipment and provided his findings. We appreciate these checkups as part of our membership.

Inspection revealed issue with electrical component of condenser unit. Quickly fixed. Other small maintenance items of HVAC system. Install of UV lights. Brendan was punctual, polite and efficient.

Mercedes Smith was our technician. We were impressed by her competence and professionalism. She was personable and focused on solving problems for us. She explained the procedures she was using as well as the parts involved. We will always ask for her when and issues come up.

On time. Good communication. Fast service. Nick was knowledgeable and friendly.

It went fine, which is what I expected from Brent.

I will try to be brief....we bought a new Lennox system (heat pump) in July 2019, 3 months after install it stopped working. Over 14 service calls later the unit was finally "fixed " in July 2021 after the techs had to consult with someone from Lennox. So now it is May 2022...about 9 months later and unit stopped working again, almost made it an entire year! We are Comfy Club members, so I called and lady said she will have tech out, tech calls and I explain problem to him, he says will be there within hour, so far so good. Tech arrives and starts off by saying that if it is drain clog, we will have to pay him. I said we are Comfy Club members and he said doesn't matter. I then explain the unit has not worked than 3 months in a row, he corrected me saying they were last here in July 21 for a service call. He went under house and pulled little drain cut off switch out and dumped water out, my Air handler is in a tall crawl space under the house. He said the drain line was clogged and opened the trap access cap and said there was water in it. Well since it was a drain trap of course there was water in it. Also every part he mentioned was installed by Fayette during original install. I mentioned that they were just here in December for our Comfy Club service and he asked if they cleaned the pan or treated it, told him don't think they did, just whatever came with service, he said that it cost extra. So apparently not..He then said he would have to charge me and I told him to bill me...he said he is supposed to wait until he gets paid. Told him he would be waiting awhile, because I was not paying him tonight. Especially since we are Comfy Club members and no one at anytime said that we would need to pay them for a service call, had I known that I would never have called this evening and waited till normal business hours. He then said that our unit is out of warranty and the Comfy Club only covers stuff inside the Air Handler...umm is the drain pan not inside the air handler? Like I said before this is first time it has worked 9 months in a row and I also think we have extended warranty, not sure without checking paperwork. I was adamant I was not paying him tonight, if they send me a bill fine. He left, he was at my house no more than 10 minutes. After he left I started thinking...my Air handler is in a tall crawl space and circulation vents are open, so it gets humid. When we were down there this evening I had a can of soda, which had condensation on it immediately. So an air handler blowing cool air would generate a lot of condensation, which would cause the switch to activate. Seems a bit odd that when he first got out of truck he seemed to know immediately what was wrong and claimed the drain was clogged. After he left I ran my Air hose into the drain line....it was not clogged!! So the issue is probably in the drain pan or possibly a bad condensation switch (overly sensitive) which according to the tech should be covered by our Comfy Club and or warranty, because it is inside the air handler. I would not recommend doing any business with this company and/or getting a Lennox...almost 3 years later and still calling about a new unit...cannot remember brand of old unit but only made 2 calls in 14 years and last call was when it was done. Comfy Club, if what tech said was true, is a waste of money don't bother with that either. Really not sure what they did in December except change an air filter.

Excellent!!!!!