PLUMBING SYSTEMS INC

Plumbing Systems Inc. (PSI) was contracted by my home warranty company. They came to my home on 3/24/16. I was told my water heater (located in my attic) needed to be replaced. I was told by PSI that plumbing codes would no longer allow water heaters to be installed in attics. They said that the warranty company would pay for the new water heater, but I would have to pay for the cost associated with the relocation of the water heater (they suggested moving it down right below the attic to my bedroom closet). Not knowing any plumbing coding, I trusted them to do this. 3/31/16 PSI removed my old water heater from the attic and installed the new one in the closet below the attic opening. I was charged $1033.68 out of pocket for this relocation. In May I noticed my carpet was wet outside the closet and below my attic. I contacted a different plumber because there was not one available with my warranty company at that time. The plumber found that there was a cut drain pipe with insulation pushed in the end of it. This drain pipe should have been capped off when the old water heater was removed by PSI. This was the cause of the leak. This new plumber also told me that my new water heater (installed by PSI) was not up to code. Some of the issues were: improper ventilation piping (should be double walled and they just used single wall pipes), a gas water heater can not be installed in a closet with out luevered closet doors for ventilation, and there were issues with the new drainage system installed. In addition to this I was told that infact the water heater could have been in the attic - this is not a code issue. So I was lied to and had to pay $1036 for relocation of my water heater and it was not necessary. I also found out that after a plumber does work for you that you that they should give you the number of the local plumbing inspector to have them look at the work. PSI didn't mention this at all. I contacted the plumbing inspector myself and they confirmed several code issues and that the water heater could have been installed in the attic. Don't use this plumbing company.

Plumbing Systems was very competent, prompt, dependable, trustworthy and the staff provided TOP QUALITY customer service!

The home service location was in KY; I live in Georgia; I found Plumbing Systems on Angie's List; contacted them on Friday afternoon and they were there first thing the following Monday morning. Their technician had to travel 20 miles out of town; and they got the job done- on time!

I highly recommend this company and would use them again.

This this the worst repair experience and customer service I have ever experienced.  The plumbing repair was initially attempted in September 2014, and sure enough it started again one month later.  They came back out and fixed the repair a second time less than one month later because they failed to get it right the first time.  Now, 9-10 months later, the exact same issue is starting again.  I called this morning to let them know that their work was done very poorly, and they did not repair the issue.  I would have assumed that they warrant their work for at least a year, but they do not what-so-ever!  The woman I spoke with was very rude on the phone, and refused to send a compitent person back out to repair the issue correctly, which would be the third attempt.  I am now taking my business elsewhere, and will incur additional cost, but will hopefully get this repair done correctly.

Contacted them because of home warranty. Quickly came out to give estimate and get started on work. Employees who did the work were not qualified. Plumbing was installed incorrectly and had to later be replaced by another plumber. Sewer line replacement took longer than anticipated and caused additional damage to our yard. Sewer line was supposed to be hooked up for inspection, but was still unable to use water in the home due to issues with plumbing line and delay in the inspection.

This is an addition to my previous rating. After a week or two, we were doing additional work on a bathroom remodel, and discovered that the wiring installed by PSI for the water heater had been haphazardly done, it was put together with black electrical tape, leaving a potential fire hazard. We called them and they resolved the issue. I recommend you check and see if their crew has appropriate credentials and criminal background checks before letting them into your home