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"Terrible and unresolved! 8/2020 paid in full for 2 countertops, sinks, faucets. & installation. Many issues arose, job was put on hold while the installer reapplied for certification, 82" quartz countertop was lost, switched with another, I got the wrong one, finally found, install on 12/07/2020 but the two quartz side pieces for the 82" top were damaged and wrong length.. 2 new side pieces ordered..on 12/7/2020, i waited, called, they'd forgotten to order, called again, and again no one seems to know whats going on, get moved to a new 'in charge' person, wait till march2021, she hasn't ordered, talk to manager, he's shocked says it sounds like no one has been doing their job, that was march, now july and i haven't heard from the store,, i filed a bbb claim, lowes corporate customer care just offered me a refund on the install fee, but not the countertop,, and it seems the side pieces are no longer available, so they can't finish the job, but won't refund for the countertop because "they fuflled their job by installing the top"...But, the top is cut jagged at the edges so i can't even tile or just caulk to the wall.. they will not refund for the job. I'm in shock,, really. btw, i guess lowes topeka never thought of calling me to tell the pieces were unavailable,,?"

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."