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"Company was prompt to respond, communicate and complete the work."

"Terrible and unresolved! 8/2020 paid in full for 2 countertops, sinks, faucets. & installation. Many issues arose, job was put on hold while the installer reapplied for certification, 82" quartz countertop was lost, switched with another, I got the wrong one, finally found, install on 12/07/2020 but the two quartz side pieces for the 82" top were damaged and wrong length.. 2 new side pieces ordered..on 12/7/2020, i waited, called, they'd forgotten to order, called again, and again no one seems to know whats going on, get moved to a new 'in charge' person, wait till march2021, she hasn't ordered, talk to manager, he's shocked says it sounds like no one has been doing their job, that was march, now july and i haven't heard from the store,, i filed a bbb claim, lowes corporate customer care just offered me a refund on the install fee, but not the countertop,, and it seems the side pieces are no longer available, so they can't finish the job, but won't refund for the countertop because "they fuflled their job by installing the top"...But, the top is cut jagged at the edges so i can't even tile or just caulk to the wall.. they will not refund for the job. I'm in shock,, really. btw, i guess lowes topeka never thought of calling me to tell the pieces were unavailable,,?"

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."