Mad City Windows & Baths

For a long time, I have been thinking about converting the bath and shower in my upstairs bathroom to a walk-in shower. After meeting with Sales Rep Ryan Latko and finding out that Mad City Home Improvement had a lifetime, transferable non-prorated all-inclusive warranty, I gladly picked out all the items I would need for my shower and said to get me on the schedule for my install. And then on Tuesday, November 25, Walter showed up to do my demolition and new install. Walter worked all day Tuesday, Wednesday, and Friday (Thursday was Thanksgiving) and I could not be more pleased with the final product – my new and exciting walk-in shower. I spent time each day watching Walter work, asking questions, and making a photo diary of the entire process. If I had to tell someone what I thought of Walter, I would say he was extremely personable, a definite perfectionist, and an absolute wonderful individual as a person and as an employee of Mad City Home Improvement. I guess you can tell at this point that I am 100% satisfied with the entire process to get my new and beautiful walk-in shower and would highly recommend Mad City Home Improvement to anyone who is considering this kind of addition to their own home. I would like to include a before and after picture so you could judge for yourself what a beautiful job that Walter did and understand my excitement with my new walk-in shower, but that feature wasn't available - but look at the similar posting I made on Facebook and you will see the pictures.

We had an easy experience with Mad City Windows & Baths from start to finish! We were most impressed with our install crew. They were so friendly to have around on install day, and highly knowledgeable about the work they were doing. Great attention to detail and thorough explanation of each step of the process. Would definitely recommend Mad City Windows!

Mad City did an amazing job! I would definitely recommend this company for your bathroom needs!

Our installers Jessie and Trevor were amazing. There was some confusion over what we had discussed with the sales person versus the practicality of actually doing it. Jessie and Trevor figured out a way to make it happen and I was not only happy but appreciated that they listened to me and made it work. The bathroom looks amazing and we are very happy we chose Mad City. Our next step is to redo some windows and are just waiting to hear back from them on that part of the job.

Customer service was good. They took care of a misunderstanding promptly.

We love our new windows. They did such a wonderful job on our whole house and it made such a difference on the aesthetics of the house as well as keeping out all the drafts we had with our old windows!

We just had all of the windows in our house replaced by Mad City. Thus far the products are as described. They are definitely keeping out drafts and offer a nice clear view. The installers were great! They worked quickly and efficiently despite the snow and cold. Their workmanship is spot on as the windows look well finished inside and out. I greatly appreciated their conscientious care of our home by removing their boots each and every time they entered. We are happy with our new windows.

Mad City is amazing! From Ethan the initial contact to the installers and windows, they are awesome. Love my new windows! The installers cleaned up everything inside and out. They were very professional throughout the whole process. Even my neighbor contacted them after he saw my windows! I have not had good luck with contractors in the past, but this is the best experience I have ever had. Lynn Braaten

They did an amazing job with installing our kitchen updates. From start to finish they were respectful professional and asked opinions on how we wanted the final look of our kitchen.

Mad City did a wonderful job on our countertops!

They did a great job, handled unexpected issues well, and were professional and courteous.

Everything went very well and smoothly

Everything during the process of getting new windows went well. Everyone we dealt with were honest and open about everything. Very straightforward and polite. Quick demo and install on the new windows by Aaron C and Cody D.

Great job! They were able to get my shower renovation done quickly because it was my only bathroom. They also did quality work for a good price. -- K. Rivedal

I thought the salesman was very knowledgeable,and presented the product in a way we could understand why Mad City was the company we should go with. The men that came to put our windows in were very professional and were very careful when they were inside the house. They cleaned up the job when the were done to our satisfaction. I would recommend Mad City to anyone

Mad City installed our walk in shower. The crew was very knowledgeable, efficient, clean, and friendly. I was amazed how timely the job was finished. Previously we had a window installed by Mad City and were pleased. Another great job!

We had a walkin shower installed, replacing a tub & shower,for my elderly father. Great communication throught the whole process. Would highly recommend, we love the results!

They were so professional and precise. The job was done with such great team work. They were explaining so well what they were doing and what to expect. They also made a point of telling us to come anytime and check out how everything was going. We were very pleased.

From the beginning to the very end Mad City was excellent! It’s such a heartwarming thing to come across a truly caring company. In todays world customer service and quality workmanship is hard to find. But your search is over! Mad City checks all your boxes!

Work was done in a timely fashion and done at a great quality love my new shower.

Brian and Les did a great job installing the windows. Great service and very thorough. Ryan P was a wonderful sales rep and very patient, polite, and friendly. I love the lifetime warranty on the labor and windows!

Installer showed on time. Completed work as promised. Kept home clean.

Great service, great everything. We highly recommend Mad City, we love our new windows. Everything was top notch, great everything!

Very proficient and professional

Replaced a bay window. From the sales with Brad, our second time working with him, through the install with Brian and Ian everything was handled with the the highest professionality while still maintaining a personal contact. Everything was explained through out the process and the clean up was as if no one had been here. Highly recommend Mad City for either window or shower replacement as we have done both.