Nebraska Furniture Mart

After we selected our granite using the store sample, my wife saw the whole slab at the supplier and realized it wouldn't work in our kitchen. We called the NFM salesman and he said we could change the order to what works. We picked out another slab and called NFM to check if it was within the price range and the NFM salesman said it was okay for us to proceed. When we got the final bid from NFM - the materials costs were over $600 higher. We tried to negotiate but ended up canceling our order because of lack of communication between NFM and their partners.

They pretty much show up when they say they are. I have no complaints.

They never showed up, never called, and didn't care when I called to find out what happened. In a word, horribly. I ended up cancelling the order, after waiting six weeks for the couch to come in. The person I talked to was "very happy to cancel that order" for me but didn't give one good **** about rectifying their screw up. I was given the standard insincere apology and lame excuse that the drivers were "running behind schedule". two-three hours behind, which, barring an accident, is inexcusable. I cancelled the order. I am a long-tie customer of nfm but WILL NEVER BUY ANYTHING FROM THEM AGAIN GIVEN THE DESPICABLE AND INDIFFERENT WAY I WAS TREATED OVER THIS ISSUE. NOTE: CUSTOMERS DON'T WANT LAME EXCUSES AND APOLOGIES FOR YOUR DELIVERY ISSUES; THEY WANT WHAT THEY PAY FOR, WHEN THEY PAY FOR IT. IN OTHER WORDS, DO YOUR JOB!

The responsiveness wasn't too good there. The second time we went for the refrigerator, there were a lot of salesmen on the floor but nobody came to help us, someone had to come from another area because I was standing there, to help us, I would say that was not too good. All of it was pretty much a good experience, quick service, quick delivery, professional delivery, come in as quickly as they can, get your services, get you what you asked for, so I would say, overall it was really good, I really like the Nebraska Furniture Mart.

I buy all kinds of stuff from them, especially in the last month.  I'd say make sure you have a lot of money in your account when you go in there.

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You have to hunt down a person to help you in the store. Some sales people are knowledgeable, so are not. Delivery was fast and on time. They called me to tell me they cracked my bed during delivery. They brought the bed out anyway and set it up. I never saw the crack. Then someone came out 3-4 days later to replace the bed. He couldn't find a crack either so he didn't replace it. Very confusing on what actually happened.

So so. First batch had a bad backing. Took a long time to get an inspector out to officially verify what was very obvious. Then it took longer for the new run to be ready for installation. This involved two days of missed work, instead of one...

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They keep honoring the warranty.  As long as they do that, we're good.  Everything is completely covered under warranty. They are good in service.  I would absolutely use them again.  They know the machine and they automatically ordered the part.

It's a good thing we bought the warranty cause that's all it does is go out on us. They were good.  It's the product that wasn't.  They installed it in free.  They were beautiful at getting it all in and set up. I would buy from them in the future. Salesman seemed to know his product.  I guess we just got one of the bad apples.

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The sale and stocking was fine but the delivery was not fine. Price was fine. Their delivery was poor. They were responsive to the poor delivery. It was good quality. It was the delivery service that was terrible.

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Great will shop there again soon. Great selection

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Great to work with. They really take care of customers and make sure you are happy with delivery of the furniture both quality and timing of delivery.

the saleslady in the appliance dept. convinced me that the GE washer was extremely quiet.   also the GE dryer with the stainless steel drum would be hotter and dry clothes quicker.   both statements were not true.   the dryer also made loud noises and when the GE repairman came out, he stuck his foot into the dryer and kicked the back of it....saying the back was cheap and a common problem.   believe it or not, that kick fixed the dryer noise, but we went into shock!   i also had to have a GE repairman out 3 times for the washer and it finally broke down for good in 2014 (6 years old).   she promised me that the dryer door could open from the left instead of the right, they would switch the door before deliver.   they did not do that.   
the GE frig i bought has been terrible too and amazing that it still works, constantly makes loud noises.   i have also had a repairman out for the frig 3 times.   in the freezer, the shelves have shrunk or the freezer walls expanded because the shelves are constantly falling down.   the ice maker is not the best either.   it was the saleslady who convinced me to buy GE.   i am not happy with GE or with Nebraska Furniture for pushing lousy products on me.   when NFM delivered the frig, it had a small but noticeable dent  at the bottom.   when i called to complain about the dryer door and the frig dent....NFM rep was rude on the phone and said it would be another week to switch out the frig and the dryer door could not be switched after all.   i asked for monetary compensation instead since i did not want to be without a frig and was just upset over the lie about the dryer door.   we agreed on gift certificates which never came in the mail.   i made another phone call and the gift card was promised again.   one month later, nothing in the mail.   i finally had to drive there, in person, and talk to a manager.   and again, she could not help me right there and then, but finally did send me the re-imbursement 2 weeks later.
so i was stuck with a gift card meaning i had to shop there again to use it up.    i bought some needed furniture but one of the pieces arrived damaged and had to be taken back.   they did not replace it, they repaired it and then re-delivered the same piece.   when we were looking at furniture and trying to decide what to buy, the salesman said he would be right back but never did come back.   since they work on commission, we figured he found someone else to help!!!   it did not take us long to decide on our purchases at all so we could not even figure out why he left us to begin with.   and then we had to find someone else which was impossible since it was a saturday and they were extremely busy.   we wasted a lot of time that day.
the last time i went to NFM was in january 2009 and i plan on never going back.   i will also never buy any GE appliances again.  ii go to Factory Direct now where salespeople really know what they are talking about and the service and delivery is excellent.

This company was very helpful. This man Wendell Robinson delivered my bed and box spring. He was one of the nicest men I have ever met. He gave great customer service. His Truck number was 4S016. His partner was Scott Lynch