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Gray Wolf Plumbing
Sewer Main - Clear, Plumbing for a Remodel or Addition - Install, Faucets, Fixtures and Pipes - Repair or Replace,
About us
Gray Wolf Plumbing is a family owned company with over 40 years experience. We are proud to provide a wide range of plumbing services both commercial (new construction, remodel and service) and residential (new construction, remodel and service). We are happy to provide you with a free estimate. We accept check, debit, visa and mastercard payments. Gray Wolf Plumbing is fully licensed, bonded and insured. Please call our office at 785. 215.6303 for more information.
Business highlights
Emergency services offered
18 years of experience
Services we offer
Gray Wolf Plumbing provides a wide array of services such as plumbing, backflow device installation and testing, camera and location services, drain cleaning (both auger and jetting), gas line and log installation, plumbing inspections and reporting, repairing antique or retro plumbing fixtures., scaleblaster systems, sewer repair and replacement, water heaters (standard tank and tankless), water softener/conditioner/filtration systems
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.984 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 2% | ||
| 1% | ||
| 1% | ||
| 0% |
Showing 1-25 of 84 reviews
Tony S.
Feb 2021
Shane went through the roof drain as I asked and problem was solved. He was punctual & courteous. For sure WOULD hire them for future work.
Gary W.
Aug 2020
Last night I discovered a stopped up drain was backing up into utility sink in basement. Called Gray Wolf this morning and had drain open and running again by 3pm this afternoon. Tech was knowledgeable and professional. Arrived on time and finished quickly. Will use them again for any plumbing problems I have
Response from Gray Wolf Plumbing
"We would like to thank this loyal customer for taking the time to leave this review. We appreciate it!"
John K.
Apr 2020
I found my sewer line had broke. That was on a Tuesday. My wife called Gray Wolf and they said they could get to it by Friday. They came out when they said they would, and fixed the broken line during a frigid ice and rainstorm, and at a very reasonable cost. The work was done well, and they cleaned up when they left. I also got a previous bid from them on a different job. They were the first to respond to the bid request and the first to show up to give an estimate. I hired someone else who was more available at the time, but I like the way Gray Wolf does business. I highly recommend them.
Response from Gray Wolf Plumbing
"We would like to take a moment to thank our customer for choosing us to be a member of their service provider family. The time it took to leave this review is also appreciated as everyone's time is precious. Thank you!"
Bill R.
Nov 2019
It went well.
Response from Gray Wolf Plumbing
"Thank you for taking time out of your schedule to leave this review. We use the information to craft your service experience."
Sandi D.
Jul 2019
Water heater in condo not working. Gray Wolf came out to measure the space so they could install the correct unit, did not charge for an extra service call to do this. We contacted them Monday morning and had hot water Monday afternoon, they came as they said and were punctual, polite and fully disclosed all cost (and potential adjustments) prior to their visit. We have used them in the past and are very pleased with their service, I highly recommend them!
Response from Gray Wolf Plumbing
"Thank you for passing information about your experience on to others looking for honest, knowledgeable and skilled service providers. We appreciate the time it took you to leave this review!"
Judy T.
Apr 2019
Excellent, the problem was tree roots, per usual. They did a wonderful job as always. The workers were very courteous and professional. I would recommend Gray Wolf to anyone for a job.
Response from Gray Wolf Plumbing
"We would like to thank our customer for taking the time to post an honest review of her service experience. In today's busy world time is precious and we appreciate it! We will continue to use the information provided to continue our drive for excellence."
Vickie M.
Dec 2018
Very professional and courteous. Very happy with service and transaction
Gail B.
Sep 2018
Great. Got started later than anticipated but I was notified they would be here as soon as possible. Gary and Josh diagnosed the problem, fixed it and went the extra mile to install a new faucet to improve the water pressure that will go a ways to prevent further problems. Both gentlemen were professional, pleasant and accommodating. I would definitely use this service again.
Response from Gray Wolf Plumbing
"We thank our customer for taking time out of a hectic day to leave this review. We appreciate her understanding that a "work-in" appointment on an otherwise booked up day can not always happen at a precise time. An assurance that we would indeed be there was communicated to the customer before our later than expected arrival. We are committed to keeping our customer's plumbing flowing so that they can go on with their day. Thank you for your trust in us. We appreciate it!"
Jeff C.
Sep 2018
On any home project, I like to discuss the work to be performed to get a feel for the company in addition to an accurate bid for services. Gray Wolf Plumbing not only gave me the best price, but I felt confident that they would do a good job. When I called for a bid, I had a nice chat about the company (family owned) and a very knowlegable description of the brand to be used as well as how the heater would be installed. The two young men who installed the heater were professional and pleasant, and answered any questions I had, as well as a couple of additional questions that could lead to future projects. I was very pleased with the process and the quality of work and would definately use them for future plumbing needs.
Response from Gray Wolf Plumbing
"We would like to thank our customer for taking time from a busy schedule to leave this review! We strive to inform our customers about the process and products that we use. It is also important to provide transparency in all transactions. A well informed and comfortable customer can be confident in the choices that they make for the care of their home. Thank you for choosing Gray Wolf Plumbing. We look forward to working together in the future!"
Sandi D.
Aug 2018
The woman who arranged service was very friendly and polite. She fully disclosed all cost and potential for additional cost up front, and arranged the service call for Monday between 8-9am. Two men arrived at 9am, removed the old toilet and delivered / installed the new one, then fixed the shower (removed calcium deposits). It took just over an hour. I am very pleased and will use them again.
Response from Gray Wolf Plumbing
"We appreciate the time taken to leave this review. As a point of first contact the office staff feels that an informed customer is a more satisfied customer. A nasty surprise is never the most productive way to start a professional relationship. Thank you for making us a part of your family of service providers!"
MARY J.
Aug 2018
They showed up on time and cleaned out the pipe so our washing machine will drain properly. They explained how we can maintain the drain better to prevent this in the future. You do need to know that they charge $100 for the service call, then any parts and labor charges are in addition to that. I was able to apply the Angie's List coupon which was very nice. Good service all around.
Response from Gray Wolf Plumbing
"Thank you for taking your time to leave this review. We appreciate it! Our service call does cover our expenses to come to your home. This allows us to only charge for the time that you use as opposed to hourly minimums that can be unfair to customers who just use 15 min of the next hour. Our extended service call (anywhere outside of Shawnee County where we are located) is $100.00. With the Angie's List Discount customers outside of Shawnee County actually pay less than our regular service call rate of $80.00"
Christopher C.
Jul 2018
Gray Wolf Plumbing always provides excellent customer service and communicates very clearly on the issues found and how to repair. They have done several projects for me on several homes to include re-plumbing an entire house, smaller plumbing repairs, and larger sewer repairs including digging up old sewer from house to septic system. They honor their estimates, perform the work in a timely manner, and communicate well along the way. I will continue to use them for all of my plumbing needs.
Response from Gray Wolf Plumbing
"Our returning customers are the life blood of this company and we appreciate their time and respect the resources that they allocate to supporting our business. Thank you!"
Ricky U.
Mar 2018
The tech was very polite and acted very professional no issues there but he didn’t seem skilled enough in his work to realize it was root intrusion and not a sunken joint he was unable to get his 3” head down the line he hit a spot that he felt was a sunken joint so he put on a smaller head and he poked through the roots I don’t know if he didn’t have the training that was required to tell whether it was roots or not so had another plumbing company come and snake the line and they explained to me it was a root pack and we can get through it so they worked the spot and cleared it out
Response from Gray Wolf Plumbing
"It is unfortunate when we do not meet a customer's expectations. That certainly is not our goal. Drain cleaning is not an exact science unless we can see what is there. This home owner was told on a previous drain cleaning service call (no camera work) that there were significant root intrusions at 60' and 90' some roots were pulled back with the cable but to know the extent of the root intrusion would require visualization with the camera. On the second service call he was only charged the nominal service call and not charged for any labor. He chose not to proceed. The sewer was draining, albeit slowly, when we left. In order to clear a root intruded sewer thoroughly takes time and budgetary concerns sometimes trump that. This home owner has a failing sewer. Our apologies."
Randy N.
Feb 2018
Awesome. They replaced the sink and faucet with the one we purchased at Menards. They also replaced the shut off valves that no longer worked and necessary plumbing under the sink.
Response from Gray Wolf Plumbing
"We appreciate the time our customer has taken from their busy schedule to leave this review! Your support of our business is important to us. Thank you."
Jane S.
Feb 2018
Excellent. I woke up on a Friday morning to no hot water. After seeing excellent reviews on Angie's List and placing a few phone calls, I settled on Gray Wolf Plumbing. They were able to replace the old water heater with a new, A.O. Smith 50 gallon heater by the middle of the afternoon the same day. I am extremely pleased with the entire process, from talking to Sheila (very knowledgeable) all the way through to the service technician who installed the new heater. The technicians were professional and cleaned up after their work. The heater fits perfectly in the old space even with the modifications needed to the plumbing. Gray Wolf will be my go to for all plumbing needs.
Response from Gray Wolf Plumbing
"Thank you! We appreciate the time taken out of a busy schedule to leave this review. Our technicians are proud to hear great feed back about respecting our customer's home as they would their own. We take pride in our attention to small details that enhance customer service and continue to work towards being even better."
Jackie S.
Feb 2018
They quickly figured out the problems and presented options to fix them. Friendly and knowledgeable. FYI - I'm one of those raters who never gives the highest score. There's always room for improvement, right?! And, it's hard to rate when you don't have anything to compare to.
Response from Gray Wolf Plumbing
"We appreciate a good challenge and improving our customer's service experience is an ever evolving task. We use the reviews to craft that experience and we would love constructive, concrete ideas from them to help us be even better at meeting their expectations. Thank you!"
Christopher K.
Feb 2018
We've been struggling with low water pressure for 9 months now -- several plumbing companies came out and gave us the same answer: an expensive project replacing our lines. Only Grey Wolf suggested that there might be another solution, and made repairs at the faucets themselves, and got us back to serviceable water pressure. Wish we'd called them first!
Response from Gray Wolf Plumbing
"We would like to thank our customer for spending a part of their day to leave this review. We feel great when we can help to guide our customer to the most effective use of their money. Education of our customers about their particular situation and efficient use of their resources are our #1 commitment. Only when they have this information can they make the best choices for their family. Feeling good about their choices means that they feel empowered!"
Seth V.
Jan 2018
Great. What do you mean I have to use ten words!?
Response from Gray Wolf Plumbing
"When telling our customers how much we appreciate them we often find that there aren't enough words. We are grateful for our customers and the trust that they place in us. Thank you!"
Tami F.
Jan 2018
Pipe was fixed, tub spout put on and it works as it should. Initially we were going to have Gray Wolf put in all the new shower fixture items (handle/faucet along the inside cartridge and shower head) but we ended up doing that ourselves once we bought the right part. The lady who answered the phone for Gray Wolf - and worked with my husband, not me - knew what questions to ask, provided estimates and told us what to expect as far as repairs went. The billing statement left by the guy who did the work was legible and provided good detail about what was done, materials used, and the cost of everything. Gray Wolf was easy to work with and we will use them again / recommend them to others. My father-in-law initially provided my husband and me with Gray Wolf's phone number.
Response from Gray Wolf Plumbing
"We use the customer reviews to shape your customer service experience. Thank you for taking time out of your day to leave this review. We appreciate the trust that you have placed in us by allowing us to perform service work in your home."
Alan H.
Oct 2017
Excellent service from sales person to installment
SCOTT S.
Oct 2017
Very well. Very professional work and done timely. Highly recommended and will definitely use again for my next plumbing needs. Also I would add that Sheila does a very nice job of not only taking the calls and letting you know about scheduling, but she also does a good job of discussing your needs to understand what will be entailed and what you can expect.
Response from Gray Wolf Plumbing
"We would like to take this opportunity to say "thank you" to our customer for leaving this review. Your time is precious to us and is an important tool for our success."
MARIANNE P.
Oct 2017
Gray Wolf Plumbing was terrific! The woman answering the phone really knew her stuff. She asked key questions, set up an appointment quickly, and gave me advice on what to do for the next 24 hours until a technician could get there. Then, the technician was great! He solved the problem quickly, but was also very thorough in checking everything to make sure there wasn't a more extensive issue. He even played with my dogs! :) The price was more than reasonable, and I appreciated the Angie's List discount.
Response from Gray Wolf Plumbing
"We appreciate our customer's time and energy to leave this review. We strive to perform at a high level in all categories but there are always opportunities to improve. We will use this information to fine tune our customer's service experience. We appreciate being allowed to perform work in your home!"
Charles G.
Sep 2017
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Sherrie R.
Aug 2017
My toilet works like new again.
Response from Gray Wolf Plumbing
"Being able to help our customers by providing a service experience with their best interest in mind is what we love to do. Most mechanical devices such as toilets can often be repaired to enhance performance. Replacing a fixture is not always necessary. A huge thank you to our customer for leaving this review and reminding us to put our customer's best interest first."
Rebecca B.
Aug 2017
Extremely pleased with service, very professional. Brought the wrong toilet but immediately corrected the situation and explained what happened. Very pleased with the service and definitely would recommend.
Response from Gray Wolf Plumbing
"We would like to thank our customer for taking time out of their day to leave this review. It is a huge responsibility to be allowed to perform service in someone's home and we take it seriously. Thank you!"
Licensing
State Contractor License Requirements
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FAQ
Gray Wolf Plumbing is currently rated 4.9 overall out of 5.
Gray Wolf Plumbing accepts the following forms of payment: CreditCard
Yes, Gray Wolf Plumbing offers free project estimates.
No, Gray Wolf Plumbing does not offer eco-friendly accreditations.
No, Gray Wolf Plumbing does not offer a senior discount.
Yes, Gray Wolf Plumbing offers emergency services.
No, Gray Wolf Plumbing does not offer warranties.