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"By far most knowledgeable and honest staff. Always guide you on what you need. Trustworthy and stand behind their service and products."

"Ryan and Kyla Rae were very pleasant to work with. Good selection. Explained the differences in the various Oreck models. Was able to purchase the same day and have been very pleased. Also offer online reminders on annual service and they are a great resource for Oreck (and all other) vacuum or cleaning products. Also received a free bag of Oreck filters."

"During a heat wave in August with temps in the 90s, our air conditioner went out. We had a technician come out on Monday morning who recommended replacement of our unit. I purchased the Enhanced Service Plan for $250 which would provide two annual maintenance services. I was told that the office would call us back with an estimate. Near the end of the day, we called and asked for an estimate and were told we would receive one in the morning. We waited until after noon on Tuesday to make a decision on which company to go with after receiving 2 other estimates. Given the heat wave and having not received an estimate from Mark IV at that time, we decided to go with a company. I emailed asking if I could receive a refund on the Enhanced Service Plan due to the untimely estimate and the company we ended up going with requiring us to use their service for the first year for warranty purposes. I never received a reply or a refund."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I can't speak highly enough about Brad at Broad Ripple Appliance. He knows his business, explains things thoroughly, and gives you exactly what you need. He's a gem. And the company's pricing is more than fair."

"Mr. Keller was very helpful. He listened to our request and then advised us on the least expensive way to accomplish what we needed. He invited us to send information & photos of the item and got right back to us with his assessment of the sale potential, a ballpark estimate of value, and connected us to an auction business that could sell it for us. He did not charge us for his time at all. We could not be happier—he understood better than we did that we didn’t need full appraisal services and met our needs without charging us (though he certainly could have provided services that were unnecessary for our situation and charged us for them, and we wouldn’t have known the difference). This is the very definition of integrity and trustworthiness! We will absolutely call him again."

"I'd hire him again in a New York minute. Terry made an appointment with me for the next day, but he had an opening the day I called so he called me back and arranged to come before 1 pm. He explained that there were two problems and he could solve one or both of them, and what the benefits were. I chose to solve both of them. He fixed the machine quickly and gave advice to my friend about what brand of machine to buy new. He was knowledgeable, articulate, and quick."