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Johnson Heating & Cooling Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Johnson Heating & Cooling Inc was founded in 1968. We are your go to company for anything ranging from furnace, air conditioning to water heater, and plumbing installation and repair in Franklin, IN. Call us today to schedule your consultation!
Business highlights
Emergency services offered
57 years of experience
Services we offer
& Installation., Heating & Cooling. Ventilation. Duct Repair. Geothermal. Plumbing. Water Heaters & Softeners. Sump Pumps. Reverse Osmosis. Water & Air Quality Testing, Repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8219 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 5% | ||
| 3% | ||
| 1% | ||
| 1% |
Showing 1-25 of 219 reviews
Sarah B.
May 2023
Bill came out and serviced our AC, cleaning and showing us some things to watch about our unit. It was his second visit and he's been great both times.
Cara S.
Jul 2021
From the first call, to the initial technician diagnosis, to the design & estimate of a new system, to the installation… they have been an excellent company to work with! Everyone was extremely nice, friendly, attentive, and professional. Excellent prices, excellent customer service, and overall an excellent company! A+++
Michael R.
Dec 2020
The company who made the water softener had a malfunction in the water softener and it put sand throughout the whole house. Johnson fixed it all and put in a new water softener without question. They repaired everything where the water softener caused a problem. What a tremendous company! Morality still exists. I would highly recommend them as well.
JANICE H.
Jul 2019
They're professional, friendly and very nice people. I've never had any trouble in their work. They call me and tell me when they're gonna be here.
Aaron B.
Oct 2018
Johnson Comfort (Heating & Cooling) has given us tremendous service the past couple years. We’ve used them for replacing our heater, A/C and odds-and-ends plumbing. They’re always kind, helpful and do right by the customer. Will use them for many years to come.
LaDonna W.
Jun 2018
Eugene and his apprentice were excellent -- explained the work to be done, how they were going to arrange the work, and kept their sense of humor. And the price estimate was the price we paid!
Diana G.
Jun 2018
Eugene Whitlock was the technician who came and he did an excellent job with the installation of the garbage disposal unit.
JANICE H.
Apr 2018
They do a good job. They are very nice. I have no complaints whatsoever.
DAVID T.
Nov 2017
The company has two well specialists, so it took a week to get one out. Which wasn't a problem as the old tank was still functioning. Eugene Whitlock came to the house as scheduled. He did some testing and said the tank needed replaced. He ran into town and brought back a new tank, and replaced it. He also replaced the plumbing with new as the old was not to code. The new tank works great. He also drained my water heater and showed me how to do that. He was very courteous, friendly and cleaned up afterward. I would welcome Eugene back again.
Becky G.
Oct 2017
It went well. I've used them before and have a yearly service contract with them. Caleb came and did the inspection and did a good, professional job.
Bonnie T.
Sep 2017
..
Brian P.
Jul 2017
Adam from Johnson Heating called within 1/2 hour of me placing the call. He came out, and had the issue figured out within 10 minutes! Did some troubleshooting, and narrowed the issue down to a wiring issue at the A/C compressor causing a short that was blowing an internal fuse at the furnace. He explained everything, explained the cost prior to doing any work, and had me back up and running within an hour. This is my second call to Johnson for furnace/A/C service, and the service has been consistent. Quick, Professional, clear cost structure. Definitely would recommend them.
Response from Johnson Heating & Cooling Inc
"Good Morning, [Member Name Removed], Thank you for the review we strive for excellence in Customer service glad we could be of assistance and get you taken care of, If you need anything in the future please give us a call., Have a great weekend!"
Thomas O.
Jul 2017
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Response from Johnson Heating & Cooling Inc
"[Removed Member Name], Thank you so much for taking the time to give us feedback and a review for installing you new system!! We greatly appreciate you efforts and comments. Please let us know if there is anything we can answer or assist with. Johnson Heating Cooling and Plumbing - Johnson on the Job - Job Done Right!"
David K.
May 2017
The clean out that goes from my main drain to the grinder was left open. They left the electrical box for the control panel open, when it was padlocked shut to begin with. The bolts for the grinder lid were left on one of my shelves on the back patio. I had to clean and correct all of this myself. He didn't leave me any kind receipt. He was rude and very belligerent. I asked him for some documentation and told me, "It does'n't work like that, you can't have it. You have to call the company Monday morning. I gotta go," then left. I called and let them know that I had an issue with the service. The Vice President called me and seemed pretty reasonable when he made that low offer, but I'm afraid that he's going to use that as leverage to gauge me on future services. Explained that the person who came out was one of his part time plumbers. He said he would reduce the price and told me the only thing I had to pay for was the diagnostic, which was $11.95. I wanted to cancel my membership with them because of how they tried overcharging me. I told him I wanted my money back because I didn't want anything to do with them again. Then he said he would totally wipe out the cost and convinced me to keep my membership, but he didn't. I got a bill in the mail, so I called him. He said I shouldn't have gotten that, and he would take care of it. Then I got another bill saying I am now 60 days late on my bill! Now I can't get him on the phone and I have left half a dozen messages. I spoke to Annie in accounting this morning, and she said she could not authorize the removal of the charge. She claimed that she would talk to Paul and follow up with me. It is hard for me to have faith that this is going to be taken care of finally. At this point, I don't want to retain any membership with them, even if this is finally rectified. If they want to pro-rate the refund on what I paid on my membership, so be it.
Response from Johnson Heating & Cooling Inc
"Mr. [Member Name Removed], Thank you for the opportunity to resolve this issue. Our, v/p of operations was able to reached out to you and offered our sincere apologizes for the misunderstanding our plumber was having with your request and apologize for his behavior. Being rude or even perceived as rude is not our normal business practices. We take ownership of the issue and have made it clear to our plumber the proper way of responding to your request should have been apologized to you and let you know we don't have paper invoice/receipts in the field from our work tablets, asked to email you the invoice and offered to have the office to get you one out in the mail asap. Again our sincere apologizes."
Sarah B.
May 2017
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Response from Johnson Heating & Cooling Inc
"Thank you so much for taking the time to do the reviews. And as always, we appreciate your business."
Veronica B.
May 2017
Excellent. Would definitely recommend!
Randy G.
Apr 2017
The sales and installation went as expected. The cost was a little higher than I anticipated but nothing outrageous. The also added on (per my request) a whole house humidifier and a new programmable thermostat. These have worked without issues since the installation nearly two years ago. Since the installation, I have not seen from nor have I been contacted by this organization to maintain the unit. Customer follow through is an area they could greatly improve upon.
Response from Johnson Heating & Cooling Inc
"Mr. [Member Name Removed], Thank you for the review. I do apologize that we have not been able to connect with you regarding having us come and do annual maintenance for your new system. Our records shows that we left a few messages over the last couple of years and that we did an adjustment on the limit switch in 2015 and we took care of a plumbing problem in 2016. We have awesome maintenance club plans .... I will give you a call today. Respectfully, Zona - Johnson Heating Cooling Plumbing."
Janice J.
Apr 2017
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Response from Johnson Heating & Cooling Inc
"[Member Name Removed], Thank you for taking the time to do a review. We would love to improve our overall rating with you, please give us a call anytime. We strive for "A" rating from everyone.... you know above and beyond when ever we can. Respectfully, Zona --- [Member Name Removed] Heating Cooling Plumbing"
Janet M.
Apr 2017
I always heard good things about them and so I called them to come out. I have one of those filters that you don't replace, you take it out and wash it kind. Something, when I put the filter back in, I flipped a switch or something and he charged me $89. I think that was kind of steep for him just to come out, not really, I mean he didn't clean it, he didn't do anything, he just said, you know, it was just a switch. He wrote on the receipt something about home owner replaced, returned filter cleaning and knocked the switch off or something. It was a very cold day and I was freaking out because the heat wouldn't come on.
Response from Johnson Heating & Cooling Inc
"[Removed Member Name], Thank you so much for speaking with me today and I will pass along your comments to our staff. I do apologize for the experience you had with our technician. I know his heart was in the right place but his words could have been a bit better chosen for the concern he had. Again thanks so much for speaking with me and please let me know how I can be of assistance to you in the future. Respectfully yours, Zona at Johnson Heating Cooling & Plumbing"
JACKIE W.
Jan 2017
Would hire again. Quick fix.
Response from Johnson Heating & Cooling Inc
"Thank you so much for your for your review. We greatly appreciate you taking the time to let us know how we are doing."
Bonnie R.
Dec 2016
They installed a portable air conditioner until we could get the permanent unit installed. It was such a hot day and they moved us to the top of the list! They were just excellent. Clean, efficient, punctual, professional, and we went ahead and bought a furnace from them. The price was reasonable.
Response from Johnson Heating & Cooling Inc
"Thank you for your kind words. We try to exceed expectations at every turn."
Brian G.
Sep 2016
Great No problems
Response from Johnson Heating & Cooling Inc
"Thank you so much for the review, we appreciate it."
Jane H.
Sep 2016
unknown
Response from Johnson Heating & Cooling Inc
"Thank you so much for the Review."
Heather N.
Sep 2016
Our house is a 1995 ranch with a finished basement, and when we bought it 3 years ago our heat pump and hot water heater was at the end of its usable life so we knew we were going to have to replace it soon. Since the Trane heat pump and Bradford & White water heater had lasted 20 years we wanted them replaced with the same equipment. I made appointments for quotes with a few different companies. The first came out on a Friday took some pictures and chatted for about an hour said we would get the quote on Monday. After I called Tuesday and asked where it was we got it on Wednseday, it was for almost $10,000...ouch, and not for the equipment we wanted, he quoted us American Standard. We knew this was going to cost us a chunk of change but that seemed high to us. We had Johnson come out on the following Friday. Shane was very hands on and actually took measurements like you would expect someone to do when providing services like this . The water heater and air handler are in the basement packed tightly into a closet in the laundry room, they don't make water heaters in that small of a diameter anymore so we were thinking we were going to have to remove one of the studs from our laundry room wall to accommodate the new heater. He told us they would be able to stagger our return air duct and move the new air handler over so the new larger diameter water heather would fit, we were so happy to hear that. When we asked when the work could be done he said Tuesday provided they had the equipment in stock. OK now for the great part, Shane went out to his truck for about 5 minutes and came back with a quote that was over $3,000 less than the other company for the exact equipment we wanted, and a payment plan with no interest for 12 months! So now we didn't have to worry about a home equity line or re-finance on the mortgage to get this done, it was like a dream come true, and on Tuesday it did come true. They truly went the extra mile. The first heat pump had a dent on the bottom of it, it is an outside piece of equipment, and the dent did not affect the functionality of the equipment, we would have been OK with that but they were not, so another new heat pump was brought out to replace it, OMG are you kidding me how awesome is that. The installers were very professional the carpet was covered and any messes they made during the install were cleaned up, other than the new equipment I could not tell that they were there, and the work was done as promised in a day. Shane even stopped by to see how it was going. I would 100% recommend Johnson to anyone asking, our experience was flawless.
Response from Johnson Heating & Cooling Inc
"[Member Name Removed], Thank you so much for taking the time to write us such a great review. We aim to please at every turn. We appreciate our customers and it's nice to know you appreciate our efforts."
Diego E.
Aug 2016
unknown
Response from Johnson Heating & Cooling Inc
"Thank you for your review."
Licensing
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FAQ
Johnson Heating & Cooling Inc is currently rated 4.8 overall out of 5.
Johnson Heating & Cooling Inc accepts the following forms of payment: CreditCard
Yes, Johnson Heating & Cooling Inc offers free project estimates.
No, Johnson Heating & Cooling Inc does not offer eco-friendly accreditations.
No, Johnson Heating & Cooling Inc does not offer a senior discount.
Yes, Johnson Heating & Cooling Inc offers emergency services.
No, Johnson Heating & Cooling Inc does not offer warranties.