Lowe's Home Improvement

Did not have a good experience with Lowes flooring installation. They contract out the installation and our installation group did not have supervision and did not properly install plastic barriers to minimize dust impact of demo dust from pulling up old floor. We expected some dust but we ended up with a layer of heavy dust throughout our entire first floor. We had to bring in a cleaning crew the next day to simply get back to baseline and Lowes customer service was marginal at best. Would never contract with Lowes again for this type of project. Disappointing.

We would not recommend using Carmel Lowes for any window projects or contracting services. This project has been a nightmare since we ordered our Pella windows in May 2021. Kim and Paul were the project managers assigned to us and we could never get any responses from them or help. They ordered the incorrect screens and sliding door 3 times and counting. Error after error on their part and they don’t seem to care or want to respond back. It has been 10 months already and still waiting for them to right this situation in any way. Unacceptable experience in several ways. We do not recommend the Carmel Lowes for any contracting services

Our experience with Lowes floor sales, installation, and Customer Support (Control Production Office) was pretty bad. We purchased a vinyl plank floor (Smartcore) and installation from Lowes at the Carmel store. As soon as the installation was completed, we realized the floor would moved and wiggled at random spots and would also produce noises as we walked over. We contacted Customer Support numerous times and after a lot of complaining, Lowes asked the installer and manufacturer to evaluate their own work & materials. Of course , they concluded there was no problem and the wiggling, movement, and noise were normal in this type of floor. If Lowes would have made us aware that they were selling us a floor that would wiggle, move, and produce noises as we walked over, we would have never purchased this type of floor. Customer Service (Control Production Office) was specially bad during this entire process.

They had a contractor come out and put the floors in, they were okay, and they did a good job.

The worst experience we have ever had in what was to be "professional installation ". Places floor didn't reach the wall, the quarter round cuts looked like a child had done then with a toy saw. They did all sawing inside the home so it was a filthy mess. Door jams in areas were cut to high. Lowes answer was "they were too busy during the holiday season to investigate this". I cannot believe that they would allow this type of work to be done to someone's home. After much frustration we were finally able to get a small portion of the total charge reduced which really didn't amount to much after dealing with this for two months. Never hire them for any work!!!!

They did a great job. The only thing that I wasn't too happy about was the fact we purchased 2 rooms full of carpet. The one thing the seller didn't tell us is that the basement carpet is going to be hard to lay due to the flooring. Had they told me that I would have spent a little more money.

Their kitchen counter associate is the best in the business and they helped with everything. The ovens arrived broken and they fixed it right away.

The sink had a leak and the floor needed a reinstall. Lowe's did come out and replaced the whole sink and faucet. After that the floor was reinstalled. Shortly after the floor started bowing, and Keller Interiors came out several times to inspect it. When you walk into the condo, the floor sinks down. Keller keeps pointing at Lowe's saying that it isn't their problem because it's the materials.

I paid for the floors twice. I had to file an insurance claim which made my insurance go up.

Lowe's has offered to redo the floors for $1000, but I've already paid for it twice. I just want them to redo it. I spoke to Beth at Lowe's who is in charge of installation sales.

I'm giving then a D overall. They've had so much time to get this rectified, and I've talked to so many people about it. The price was fair. I suspect the floors quality is no good, which is why it is bowing.

I would use this Lowe's again, but not for floor sales.

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I worked with Rich in the carpet dept. at Lowe's/Carmel. He was very helpful. I already knew what I was looking for in a carpet, and he recommended the carpet which I ultimately purchased. Everything thing went smoothly from measuring to purchase to install, and I am very pleased. Everyone I worked with, from Rich, to the person who measured, to the installation team (John and his crew) were great.  The carpet is beautiful, and I couldn't be more pleased.  One note: I shopped two carpet stores prior to purchasing from Lowes. To get the type of carpet and quality that I wanted, which was a low-pile pattern BCF nylon, they couldn't come close in price.

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Everything went as planned.  The people doing the work were contractors for Lowes.  They we on time, professional and did a great job.  We paid extra to have then move furniture and they did a nice job with that as well, talking "before " pictures, so they knew where to return the items to.

Nice guy.  Tried hard to do a good job.

Initial installer used by Lowes was not certified to repair this high end unit, but they got another service company engaged.  There was a minor delay of a couple of days as we worked thru getting the right resource lined up, but Lowes made it happen.  My experience is that they do a good job in working thru issue but can be a bit slow in engagement because of the outsourced nature of their business model.  But they have always come thru and they have been very fair in supporting their sales. 

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The service and the price are very good. Compared to several companies I called, their price was the best. That's the reason I choose them. They're a big company, so I think they can guarantee the quality. There's a one year warranty.

Great! Sales person was extremely helpful and knew the products

blinds arrived on time.  installed as contracted.

The main likes is that they have a variety of products. The dislikes is I would say availability of customer service when you need one.

Overall it was good, I just didn't like how we had to pay everything up front. Towards the end of the project, not everything was finished. Communication was shaky.

They messed it up and it’s still not right – I can’t open the cabinets over the refrigerator. During the project, my fridge & trash compactor were in my family room. It was supposed to be a 2 day install and they took 10-11 days; we were under the gun because we were having a reception at the house on Halloween.  My floor is also a half of an inch taller than it was because they didn’t pull up the old underlayment prior to laying the new tile floor down. I start blaming Lowe’s when they were unresponsive when we reported to them that we had problems with their subcontractor. They had to cut all of our doors down in our home too, including our metal front door – they then wanted to try to charge us additional for the doors. Once I raised a fuss, they backed down.